Fixing a printer problem and starting to print again
Use this procedure when the printer stops printing because of a paper jam, "out of paper" error, or for some other reason.
- Refer to the online help in the InfoPrint Manager GUI if you need instructions on completing any of these steps.
- If you want to print the entire job on the same printer it was printing on before, select the job in the job window and click Job → Release. The job will start printing from the first page.
- If you want to print the entire job on a different printer, skip to Before you Continue between steps 8 and 9 below.
- If you only want to print part of the job, figure out what page
you want to start printing from.
Important: If you do not want to start printing from the first page of the job, be careful when you select which page to start with. Duplex and n-up jobs can be confusing because you have to start printing with the first page on the front side of the sheet of paper. If you do not choose the correct start page, the job will print, but the sequence will probably be wrong.
For example, if you are printing a 2–up duplex job, each sheet of paper actually has four pages printed on it, like this:
2–up duplex print job: front and back views
Front of sheet Back of sheet Sheet one Sheet two Last sheet
Since you have to start printing this job at the first page on the front side, you can select page one or page five (or any other page that would fall in that position). If you select a different page, the sequence of pages will be wrong, and the job won't print correctly.
- Figure out what page you want to stop printing on (if you do not
want to print all the way to the end of the job).
You do not have to be as precise on the last page to print; the last page can be in any location on the sheet of paper.
- Select the job you want to print.
- With the job selected, click Job → Change Page Range to Process.
If you do not see the Change Page Range to Process item in the Job menu, use Add/Remove Menu Items to add it.
- In the Change Page Range to Process dialog, select Range
of Pages and type the start page and end page you figured out
Note: If you submitted this job using Distributed Print Facility (DPF), InfoPrint Managerignores the end page that you specify. DPF jobs always print from the start page you specify to the end of the job.
- Click OK.
Before you continue:
You should only move a job to an InfoPrint printer that uses the same destination support system (DSS) as the one the job was originally submitted to. If you move the job to a printer that uses a different DSS and the new printer doesn't support all of the attributes of the job, the job will fail to print. To check which DSS your InfoPrint printer uses, do this.
- Select the printer in the tree view of the Main window of the InfoPrint Manager GUI.
- See if the Type column appears in the details view. The Type column displays the DSS that the InfoPrint printer uses.
- If you do not see the Type column, use Add/Remove menu items to add it.
- Select the job again and click Job → Move job.
- In the Move Jobs dialog, select the printer that you want
to print the job on. You can select the same printer it was printing
on before or a different one.
When you release the job in step 12 below, if the job is accepted it will go back into the queue and wait to be printed. Depending on how many jobs are ahead of it in the queue, it might take a while for the job to print. If you want the job to print right away, you can either move it to the top of the queue (so it prints next) or you can change its priority (so it prints sooner, but not necessarily next).
- To move the job to the top of the queue, select the job in the InfoPrint Manager GUI and use the Make Job First task. To change the priority of the job, use the Change Priority task.
- Select the job in the job window and click Job → Release.
Note: If the task you want to use does not appear in the menu, use Add/Remove menu items to add it.