Using InfoPrint Select in a Windows Terminal Server (WTS) and Citrix Environment
InfoPrint Select can be used in a Windows Terminal Server and Citrix Environment; however, some functions should be disabled by the administrator.
By default, the installation of InfoPrint Select adds the Select Notification program to the
Startup directory of all users. The default installation of the Select Notification does
not work on the WTS and Citrix clients. You can choose to either disable the Select
Notifications option or you can configure and manage the Select Notification Port
Select.ini configuration file in Select.ini file, for each user, to allow the use of Select Notifications. If you want to allow each
user to use the Select Notifications option, each user needs to be assigned a unique
TCP/IP port on the WTS or Citrix server. The administrator must make sure that each
user has a unique port assigned. If two users are assigned the same
port, one user gets all notification messages for both users. The other user receives
no notification messages.
Enhanced InfoPrint Select and InfoPrint Select Error Messages
The administrator should not allow users to connect through the Console, Microsoft RDP, or Citrix ICA at the same time. The Print Spooler service resides on the Windows server and runs separately from the user environment. Because of this, InfoPrint Select can run into conflicts while determining the correct session associated with the user or process that requested to print a job and can encounter problems displaying the Enhanced InfoPrint Select and InfoPrint Select Error Messages windows.
Select creates an .ini file for each user ID to store that user's settings. The file
is generated the first time Select is invoked by each user if it does not already
exist. The file is stored in
\RICOH\InfoPrint Select\Select.ini within the user application data folder specified by the %APPDATA% environment variable. The WTS and Citrix administrator should create or modify the
existing file for all users. The file should look like this:
[User Preferences] Notification Port=5157 Use default .att file=0 Default .att file= [Submission Window] Suppress=1 [Job Recovery] Pause jobs if submission fails=0 Suppress submission errors=1The key settings are:
- Notification Port=5157 - Must be set to a unique port number if Notifications are being used. If Select Notifications are not being used, it does not need to be changed.
- Suppress=1 - Suppresses the Job Settings Dialog.
- Suppress submission errors=1 - Suppresses error messages found during submission.
- Pause jobs if submission fails=0 - Optionally can set this to 1 to cause failed jobs to be retained on the WTS Windows spool for resubmission by the administrator.