Changing the server host name and IP address

Use this procedure to change the host name of the system that your InfoPrint Manager server runs on.

If you change the host name of a server where InfoPrint Manager is running, the system fingerprint is impacted. Any change in the system fingerprint stops InfoPrint Manager pdservers from running. Before changing the host name, make sure that you have a a complete list of your License EIDs so that you are able to generate a new license key once the system fingerprint has stabilized under the new host name.

    Note:
  1. InfoPrint Manager Windows users can under limited circumstances perform a self service revoke process to de-license the current system and then re-license it under the new host name.

  2. If you have changed the host name/IP address on the system and already restarted the system, the InfoPrint Manager service will not be able to start and your InfoPrint GUIs will not function properly. Complete the Changing the server host name and IP address task to correct the problem.
  3. If the system that your InfoPrint Manager server runs on is part of a domain, remove it from the domain before you do this procedure. Complete the Changing the server host name and IP address task before you add the system to the domain again.
  4. For multi-server environments:
    • If you are changing the host name/IP address on the namespace system, you must stop all of the non-namespace servers and un-map all of the network drives that you have mapped to the namespace system before you start the procedure below. After you complete the procedure below, re-map the network drives. Then, use the Management Console (Edit → Service Configuration) on each of the non-namespace servers to change the Base namespace path and Remote namespace folder to the new host name and restart the non-namespace servers.
    • If you are changing the host name of a InfoPrint Manager non-namespace server (running on Windows) that shares a namespace with InfoPrint Manager for AIX (with the namespace on an AIX system), follow the Changing the hostname of a non-namespace server procedure.
To change the server host name and IP address, follow these instructions:
  1. If your InfoPrint Manager server is running, stop it by selecting File → Stop Server in the Management Console.
    Note: If you changed the host name on the system and already restarted the system, your InfoPrint Manager server will already be stopped.
  2. If you use InfoPrint Manager Security and have changed the member names of the acl_admin group so they include the host name, follow these steps:
    • In the left pane of the Management Console, open the Security folder and click Groups.
    • In the right pane, check to see if any of the member names in the acl_admin group include the host name.
    • Edit any user IDs in the acl_admin group that contain the old host name by replacing the host name with the wildcard character (*), so you will still be able to administer InfoPrint Manager Security after the host name is changed.
    • Make note of the members that you change so you can replace the wildcard with the new host name once it is set.
  3. Change the host name/IP address using Windows interfaces. When the system asks, choose not to restart the system.
    Note: If you have already changed the host name/IP address of your system, you do not have to change them again. Continue with step 4.
  4. In the Management Console, click Edit → Changed host name.
  5. In the Changed host name dialog, enter the new host name. Names are case-sensitive. Make sure the new host name that you type exactly matches the one on your Windows system and click OK.
  6. When the system asks, restart the system so the changes take effect.
  7. Update all of the client systems that communicated with the server using the old host name/IP address to use the new one, including:
    • InfoPrint Select clients
    • InfoPrint Manager Administration GUI
    • InfoPrint Manager Operations GUI
    • Windows gateway printers
    • IPP Gateway clients
    • InfoPrint Manager Notifications clients
  8. Update any InfoPrint Manager Security ACLs or groups that reference IDs using the old host name. In addition, if you changed any members of the acl_admin group in step 2, change the wildcard character to the new host name.
Important: Changing the host name of a server running InfoPrint Manager will impact the license fingerprint, which will stop InfoPrint Manager from running. Before changing the host name, please make sure you have a new license key generated using the new host name. This might imply that you stop InfoPrint Manager and temporary change the host name, use License Key Management Application to get the new fingerprint. Use the self service Ricoh entitlement site to generate a new license key using the new fingerprint to be used permanently with the product.