Collecting Traces

To help troubleshoot a problem, you can gather traces from your data collector. RICOH Supervisor Data Collector uses a tracing mechanism that records the code activity.
Note: You can collect the traces without signing in.

Use one of these methods to collect the data collector traces together with any additional system information, such as installation details and disk space:

  • Download the traces by launching the getTraces.bat script on Windows or the getTraces.sh script on Linux.

    The resulting package is named DataCollector-Traces-timestamp.zip, where timestamp represents the timestamp in milliseconds when the traces were collected.

  • Download the traces by entering this URL in the address bar of your web browser:

    http://server_address:port_number/DataCollector/traces

    where server_address is the host name or the IP address of the computer where RICOH Supervisor Data Collector is installed and port_number is the web server port.

    Note: The first part of the URL for collecting traces matches the RICOH Supervisor Data Collector URL. You can simply add /traces at the end of the URL that you are using to access the application.

    If you are on the computer where RICOH Supervisor Data Collector is installed and you are using the default port, you can go to http://localhost:19280/DataCollector/traces.

    The resulting package is named dc_traces_yyyymmdd_hhmmss_code.zip, where yyyymmdd and hhmmss represent the date and time when the traces were collected and code is a randomly generated identification code.