Computer Requirements

To run Ricoh Supervisor Data Collector, your computer must meet these requirements. Before setup, make sure that all the requirements are met.

System Requirements

This table lists all the requirements that the computer where you want to install Ricoh Supervisor Data Collector must meet:

Item Requirements
Computer
  • Server Class Computer
  • CPU: Quad Core Processor 2.7 GHz or higher (64–bit CPU)
  • Main memory: 8 GB RAM or higher (4 GB RAM minimum required)
Hard disk We recommend 15 GB of available disk space for the initial installation and up to 500 GB and beyond, depending on usage.
Note: The amount of space required varies greatly, depending on the log size and whether the Store Data Locally feature is enabled within Ricoh Supervisor Data Collector. The log size depends on the number of printers connected, the Printer Type used, and the uptime of the application. Using a solid-state drive (SSD) is recommended for better performance.
Display 1280 × 1024 pixels or higher
Note: Maximize the browser window when you use this application. If the size of the browser window is not large enough to display the user interface, you might experience problems with truncated display.
Operating systems
  • Windows 7 Professional, Enterprise, or Ultimate with Service Pack 1 (64-bit)
  • Windows 8 Pro or Windows 8 Enterprise (64-bit)
  • Windows 10 Pro or Enterprise (64-bit)
  • Windows Server 2012 R2 Standard or Enterprise (64-bit)
  • Windows Server 2016 Server with Desktop Experience (64–bit)
  • Red Hat Enterprise Linux 7.5.0 or higher (64-bit)
  • Fedora Workstation 28 or higher (64-bit)
  • openSUSE 15 or higher (64-bit)
  • Ubuntu Desktop 18.04 or higher (64-bit)
    Important:
  • You can run the Ricoh Supervisor Data Collector installer only on an operating system that has a graphical user interface.
  • If you install Ricoh Supervisor Data Collector on an operating system that is running on VMware software, the system might experience slow performance. To avoid any Ricoh Supervisor Data Collector performance issues, make sure that you allocate a separate disk drive for the VMware software.
Network
  • Make sure that the Domain Name Services (DNS) name is configured on the machine where Ricoh Supervisor Data Collector is installed and contains a suffix that is registered in your DNS server database. The DNS name must be assigned to a reachable IP. Make sure that you use a static IP address.
  • Make sure that the DNS name contains only these ASCII characters:
    • English lowercase characters a-z
    • English uppercase characters A-Z
    • Numbers 0‒9
    • Hyphen-minus character -
TCP/IP ports To allow Ricoh Supervisor Data Collector to access the cloud and initiate outgoing connections, open these ports:
  • Ricoh Supervisor Data Collector user interface:
  • HTTP: 80
  • HTTPS: 443
To allow the Ricoh Supervisor Data Collector web server to communicate with the data sources, open these ports:
  • Ricoh Supervisor Data Collector: 19280. Configure this port to allow incoming connections from the intranet.
  • Domain Name System (DNS): 53.
  • Printer Web pages: 80. Configure this port to allow outgoing requests via TCP.
  • SNMP: 161/162. Configure this port to allow Ricoh Supervisor Data Collector to initiate outgoing requests via TCP/UDP in order to contact cut sheet printers.
  • JMF: 8010. Configure this port to allow Ricoh Supervisor Data Collector to initiate outgoing requests via TCP in order to contact cut sheet printers.
  • Ricoh Productivity Tracker: 10000. Configure this port to allow Ricoh Supervisor Data Collector to initiate outgoing requests via TCP in order to contact continuous form printers.
    Important:
  • An IP v4 configuration is required.
  • If your firewall is configured to block the default ports or the ports that you set up during the installation, you must open them. See Configuring Windows Firewall or the documentation for the Windows firewall. If you are using a different firewall, read the documentation for the firewall on your computer to make sure that the Ricoh Supervisor Data Collector ports are open.
Web browser
    Important:
  • You must enable JavaScript for the web browser.
Supported languages English, French, Italian, German, Spanish, Dutch, Japanese.

Client Computer Requirements

This table lists all the requirements that any client computer must meet in order to access Ricoh Supervisor Data Collector:

Item Requirements
Display 1280 × 1024 pixels or higher
Operating system
  • Any Windows system that supports the web browsers listed below.
  • Any Mac system that supports the web browsers listed below.
  • Any Linux system that supports the web browsers listed below.
Network access Access to the target server by referring to the IP address or DNS hostname.
Web browser
Important: You must enable JavaScript for the web browser.
Supported languages English, French, Italian, German, Spanish, Dutch, Japanese.