Computer Requirements

To run RICOH Supervisor Data Collector, your computer must meet these requirements. Before setup, make sure that all the requirements are met.

System Requirements

This table lists the requirements for the computer where you install RICOH Supervisor Data Collector:

Item Requirements
Computer
  • Server Class Computer
  • CPU: Quad Core Processor 2.7 GHz or higher (64–bit CPU)
  • Main memory: 4 GB RAM or higher (8 GB RAM or higher recommended)
Important: To avoid performance issues, we recommend that you register up to 15 printers for 4 GB available RAM.

If you want to monitor a larger number of printers, increase the available RAM or install additional data collectors.

Hard disk 30 GB of available disk space for the initial installation and up to 250 GB or more, depending on usage
Note: The amount of space required varies greatly, depending on the log size and whether the Store Data Locally feature is enabled within RICOH Supervisor Data Collector. The log size depends on the number of printers connected, the printer type used, and the uptime of the application. Using a solid-state drive (SSD) is recommended for better performance.
Display 1280 × 1024 pixels or higher
Note: Maximize the browser window when you use this application. If the size of the browser window is not large enough to display the user interface, you might experience problems with truncated display.
Operating systems
  • Windows 8.1 Pro or Enterprise (64-bit)
  • Windows 10 Pro or Enterprise (64-bit)
  • Windows Server 2012 R2 Standard or Enterprise with Desktop Experience (64-bit)
  • Windows Server 2016 Standard, Essentials, or Datacenter with Desktop Experience (64–bit)
  • Windows Server 2019 Standard, Essentials, or Datacenter with Desktop Experience (64-bit)
  • Red Hat Enterprise Linux 7.5.0 or higher (64-bit)
  • Fedora Workstation 31 or higher (64-bit)
  • openSUSE 15.1 or higher (64-bit)
  • Ubuntu Desktop 18.04 or higher (64-bit)
    Important:
  • You can run the RICOH Supervisor Data Collector installer only on an operating system that has a graphical user interface.
  • If you install RICOH Supervisor Data Collector on an operating system that is running on VMware software, the system might experience slow performance. To avoid any RICOH Supervisor Data Collector performance issues, make sure that you allocate a separate disk drive for the VMware software.
  • Make sure that the computer where you install RICOH Supervisor Data Collector is not set to enter sleep mode. During sleep mode, RICOH Supervisor Data Collector cannot collect data and the connection with the cloud is interrupted.
Network
  • Make sure that the Domain Name Services (DNS) name is configured on the machine where RICOH Supervisor Data Collector is installed and contains a suffix that is registered in your DNS server database. The DNS name must be assigned to a reachable IP. Make sure that you use a static IP address.
  • Make sure that the DNS name contains only these ASCII characters:
    • English lowercase characters a-z
    • English uppercase characters A-Z
    • Numbers 0‒9
    • Hyphen-minus character -
TCP/IP ports To allow RICOH Supervisor Data Collector to access the cloud and initiate outgoing connections, open these ports:
  • RICOH Supervisor Data Collector user interface:
    • HTTP: 80
    • HTTPS: 443
To allow the RICOH Supervisor Data Collector web server to communicate with the data sources, open these ports:
  • RICOH Supervisor Data Collector: 19280.

    Configure this port to allow incoming connections from the intranet.

  • Domain Name System (DNS): 53.
  • Printer Web pages: 80.

    Configure this port to allow outgoing requests via TCP.

  • SNMP: 161/162.

    Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP/UDP to contact cut sheet printers.

  • JMF: 8010.

    Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP to contact cut sheet printers.

  • RICOH Productivity Tracker: 10000.

    Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP to contact continuous form printers.

    Important:
  • An IPv4 configuration is required.
  • If your firewall is configured to block the default ports or the ports that you set up during the installation, you must open them. For more information, see the documentation for the Windows firewall. If you are using a different firewall, read the documentation for the firewall on your computer to make sure that the RICOH Supervisor Data Collector ports are open.
Web browser
  • Google Chrome 87 or later
  • Mozilla Firefox 83 or later
  • Microsoft Edge based on Chromium 87 or later
    Important:
  • You must enable JavaScript for the web browser.
Supported languages Dutch, English, French, German, Italian, Japanese, Spanish

Client Computer Requirements

This table lists the requirements for any computer that accesses RICOH Supervisor Data Collector:

Item Requirements
Display 1280 × 1024 pixels or higher
Operating system Any Windows, Linux, or Mac system that supports one of the required web browsers.
Network access Access to the target server by referring to the IP address or DNS host name.
Web browser
  • Google Chrome 87 or later
  • Mozilla Firefox 83 or later
  • Microsoft Edge based on Chromium 87 or later
Important: You must enable JavaScript for the web browser.
Supported languages Dutch, English, French, German, Italian, Japanese, Spanish