Uploading Diagnostic Data

If you encounter issues while using RICOH Supervisor Data Collector, you can easily upload diagnostic data that can help troubleshoot the problem.
To upload diagnostic data:
  1. Make sure that you have at least 10 GB of free space available on the drive where RICOH Supervisor Data Collector is installed.
  2. Sign in to RICOH Supervisor Data Collector.
  3. On the menu bar, click Help button, the Help button, and select Send Diagnostic Data.
  4. In the Send Diagnostic Data dialog box, enter any useful information that you would like to include with the diagnostic data and click SEND.
    Send diagnostic data
    Note: While the data collector is not connected to the cloud, you cannot upload the diagnostic data. You can instead download the data locally and provide it to your Ricoh support representative.
You can check the status of the data upload in the Activity Log tab. If the upload encountered problems, such as file size or disk space issues, and was unsuccessful, collect the traces manually. For more information, see Collecting Traces.