What's New

This page provides information about new or improved functions, fixed defects, and deprecated functionality.
Important: To benefit from the new or improved functions, fixes, and security updates, make sure that you always upgrade to the latest version of RICOH Supervisor Data Collector.
September 24, 2021
  • Various security updates.
  • Minor bug fixes.
September 2, 2021
  • Improved the upload diagnostic data function. For more information, see Uploading Diagnostic Data.
  • Various security updates.
  • Minor bug fixes.
August 12, 2021
  • Improved data privacy and security for the logs collected in RICOH Supervisor Data Collector.
  • Various security updates.
  • Minor bug fixes.
July 22, 2021
  • Improved the printer click data collected from RICOH TotalFlow Print Server printers. Data for black-and-white, full-color, and fifth station printer clicks is now available through JMF communication.
  • Improved the job event handling for TotalFlow Print Server printers.
  • Fixed program shortcut issues that occurred when the RICOH Supervisor Data Collector installation language was Spanish.
  • Various security updates.
  • Minor bug fixes.
July 1, 2021
  • Improved the upload diagnostic data function. For increased security, you can now use this function only after you sign in to RICOH Supervisor Data Collector.
  • Fixed data collection issues caused by restarting the RICOH Supervisor Data Collector service while RICOH Supervisor was under maintenance.
  • Improved overall connectivity for TotalFlow Print Server printers.
  • Various security updates.
  • Minor bug fixes.
June 10, 2021
  • Added support for tracking fifth station printer clicks from cut sheet printers.
  • Added support for tracking scanner and copier clicks from cut sheet printers.
  • Fixed issues with sudden and incorrect increases in printer click values.
  • Various security updates.
  • Minor bug fixes.
May 20, 2021
  • Added the Serial Number setting. RICOH Supervisor Data Collector identifies the printer serial number based on the IP address or host name.

    If a data source with that serial number was previously registered in the system, you can either create a new instance or resume tracking the previous data source and append future data to the existing historical data.

  • Improved the data available for printer errors and the jobs that were running when the errors occurred. The correlation between jobs and printer errors is currently available only for EFI Fiery and RICOH GW cut sheet printers.
  • Various security updates.
  • Minor bug fixes.
April 29, 2021
  • Added Microsoft Edge based on Chromium 87 or later to the list of supported browsers. Updated the supported Google Chrome version to 87 or later and the Mozilla Firefox version to 83 or later.
  • Improved the printer time zone identification.
  • Fixed issue with negative values displayed for the error duration.
  • Fixed issue with TotalFlow Print Server printers that did not automatically reconnect through JMF after they were restarted.
  • Fixed issue with serial numbers that were not correctly retrieved from the printer.
  • Fixed issue where the printer cards were not always visible after logging in to RICOH Supervisor Data Collector.
  • Various security updates.
  • Minor bug fixes.
April 8, 2021
  • Added the Snapshot and Operator Name data fields for continuous form printers.

    For printers that are already registered in the system, RICOH Supervisor Data Collector starts collecting snapshot data the next time there is a snapshot update and operator data the next time an operator logs in to the printer.

  • Fixed issues with printer character set values detected on the printer but not available in the default list from RICOH Supervisor Data Collector. The new values are now saved in the list.
  • Various security updates.
  • Minor bug fixes.
March 18, 2021
  • Added support for adjusting the printer time zone based on daylight saving time.

    After you install the latest version of RICOH Supervisor Data Collector, make sure that all the printers registered in the system have the correct time zone specified.

    When you upgrade or restore printers from an older version of RICOH Supervisor Data Collector, the time zone of the data collector is automatically applied to all the printers that did not have a time zone specified. If necessary, you can edit the printer properties and select a different time zone.

  • Improved the order of the values from the Printer Character Set list. The values are now ordered based on the character set code.
  • Various security updates.
  • Minor bug fixes.
February 25, 2021
  • Added support for uploading diagnostic data that can help troubleshoot problems. For more information, see Uploading Diagnostic Data.
  • Added the Printer Character Set option for printers that use the Generic SNMP Printer, RICOH GW Cut Sheet Printer, or RICOH EFI Cut Sheet Printer configuration. RICOH Supervisor Data Collector uses the character set to process and display printer data and job data correctly.

    After you upgrade or restore printers from an older version of RICOH Supervisor Data Collector, the Printer Character Set option is automatically set to Default - ISO-8859-1 - Western Alphabet for all the migrated printers, regardless of the printer settings. If necessary, you can edit the printer properties and select a different value.

  • Improved the region selection in the RICOH Supervisor Data Collector installer. Troubleshooting information is now included for unreachable regions.
  • Ended support for RICOH Supervisor Data Collector version 1.0. Make sure that you upgrade to the latest available version.
  • Various security updates.
  • Minor bug fixes.
February 4, 2021
  • Improved the RICOH Supervisor Data Collector logging mechanism.
  • Fixed issue with the status displayed for TotalFlow Print Server cut sheet printers when the JMF communication was not working properly. The printer card now displays the Partial data transfer status when the printer is connected through SNMP but no JMF data is received.
  • Various security updates.
  • Minor bug fixes.
January 14, 2021
  • Fixed disk space issues caused by large RICOH Supervisor Data Collector log files.
  • Fixed issues with the error message displayed in printer notifications. When the printer does not provide an error message, the notification now displays "Unknown error".
  • Fixed data source and login issues that occurred when RICOH Supervisor Data Collector was installed on a virtual machine and the virtual machine was restarted or an older snapshot was restored.
  • Various security updates.
  • Minor bug fixes.
December 17, 2020
  • Improved the accuracy of data metrics collected when groups of jobs are submitted to a TotalFlow Print Server cut sheet printer.
  • Improved the processing and storing of printer events.
  • Fixed issue with simplex printers that were sometimes incorrectly displayed as duplex after the RICOH Supervisor Data Collector service was restarted.
  • Various security updates.
  • Minor bug fixes.
December 3, 2020
  • Various security updates.
  • Minor bug fixes.
November 5, 2020
  • Updated the list of supported operating systems. Added support for Windows 8.1 and Windows Server 2019 and removed support for Windows 7 and Windows 8. For more information, see Computer Requirements.
  • Improved the accuracy of data metrics for aborted jobs on continuous form printers.
  • Improved the accuracy of data metrics for jobs that were suspended and resumed on EFI Fiery printers.
  • Fixed tracking issues for jobs that were submitted using the process and hold option on EFI Fiery printers.
  • Various security updates.
  • Minor bug fixes.
October 15, 2020
  • Added support for collecting data from all the printer engines. For printers with dual-simplex configuration, a separate printer card is displayed for each engine in the Real Time Display tab from RICOH Supervisor.

    After you upgrade to the latest version of RICOH Supervisor Data Collector, in the Real Time Display tab from RICOH Supervisor, the printer cards for all existing dual-simplex printers are separated into two cards, one for each engine. All the initial data is displayed on the card for engine 1, while 0 is displayed on the card for engine 2 for all the data metrics. New data collected after the upgrade is tracked and displayed per engine.

  • Added support for tracking lifetime printer clicks for cut sheet printers.

    After you upgrade to the latest version of RICOH Supervisor Data Collector, the lifetime printer clicks value for existing printers is initially 0 and updates to the correct value only after the next click is registered on the printer.

  • Improved the accuracy of printed impressions data for continuous form printers.
  • Fixed issues with the message displayed when a new version of RICOH Supervisor Data Collector is available.
  • Various security updates.
  • Minor bug fixes.
September 24, 2020
  • Fixed printer status issues that occurred after the RICOH Supervisor Data Collector service was stopped and restarted.
  • Fixed connectivity issues with TotalFlow Print Server printers when HTTPS was enabled for RICOH Supervisor Data Collector.
  • Various security updates.
  • Minor bug fixes.
September 3, 2020
  • Added support for enabling HTTPS to secure the communication between the RICOH Supervisor Data Collector server and the web browser user interface. For more information, see Enabling HTTPS for RICOH Supervisor Data Collector.
  • Fixed display issues for job names with special characters.
  • Various security updates.
  • Minor bug fixes.
August 13, 2020
  • Added support for several printers. For more information, see Supported Printers.
  • Various security updates.
  • Minor bug fixes.
July 30, 2020
  • Improved the accuracy of printed copies data for continuous form printers.
  • Various security updates.
  • Minor bug fixes.
July 2, 2020
  • Various security updates.
  • Minor bug fixes.
June 11, 2020
  • Improved filtering precision when searching for events in logs.
  • More information is displayed on the printer cards. Now you can see the printer type on each printer card on the Printers page.
  • Various security updates.
  • Minor bug fixes.
May 21, 2020
  • You can now reset your user account password from the RICOH Supervisor Data Collector sign-in page.
  • Added information about how to reach technical support in the Troubleshooting and Support section.
  • Fixed issues with data for reprinted jobs.
  • Various security updates.
  • Minor bug fixes.
April 30, 2020
  • Improved information about event time. Event logs now contain a timestamp corresponding to the printer time zone. This update applies to both cut sheet and continuous form printers.
  • Improved login experience. The user email field is no longer case-sensitive.
  • Various security updates.
  • Minor bug fixes.
April 9, 2020
  • Introduced a new version of the help system with design and functionality improvements. For easier access, the RICOH Supervisor Data Collector documentation is now also available from the RICOH Supervisor help page.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information from cut sheet printers about jobs, sheets, and impressions when users submit groups of jobs.
  • Improved communication between RICOH Supervisor Data Collector and printers with TotalFlow Print Server controller. RICOH Supervisor Data Collector now displays a warning message when the registration on the printer fails.
March 19, 2020
  • Enhanced connection between RICOH Supervisor Data Collector and the data recipients by improving the communication routine of the data collectors.
  • Improved interface communication by replacing the messages received from SNMP with custom messages that match with the RICOH Productivity Tracker messages.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information from cut sheet printers about Total Sheets, Total Pages, and Total Impressions of aborted jobs, too.
February 27, 2020
  • Improved the accuracy of the information gathered by data collectors. You can now select the time zone of the physical printer, for the data collector to be able to identify the printer correctly and collect more accurate data.
  • Added support for a new printer type in the printer definition dialog box. You can now collect job information from cut sheet printers with TotalFlow Print Server controller.
  • You can now view the printers that are already configured in RICOH Supervisor Data Collector when selecting an IP range, so you can better choose which printers to add.
February 06, 2020
Improved the accuracy of printed jobs information for printers that use RICOH GW controllers. The events for the first job printed after the printer is restarted are now captured and counted on the Real Time Display and Dashboards tabs.

For common problems and possible solutions, see Common Problems.