What's New

This page provides information about new or improved functions, fixed defects, and deprecated functionality.
Important: To benefit from the new or improved functions, fixes, and security updates, make sure that you always upgrade to the latest version of Ricoh Supervisor Data Collector.
September 3, 2020
  • Added support for enabling HTTPS to secure the communication between the Ricoh Supervisor Data Collector server and the web browser user interface. For more information, see Enabling HTTPS for Ricoh Supervisor Data Collector.
  • Fixed display issues for job names with special characters.
  • Various security updates.
  • Minor bug fixes.
August 13, 2020
  • Added support for several printers. For more information, see Supported Printers.
  • Various security updates.
  • Minor bug fixes.
July 30, 2020
  • Improved the accuracy of printed copies data for continuous form printers.
  • Various security updates.
  • Minor bug fixes.
July 2, 2020
  • Various security updates.
  • Minor bug fixes.
June 11, 2020
  • Improved filtering precision when searching for events in logs.
  • More information is displayed on the printer cards. Now you can see the printer type on each printer card on the Printers page.
  • Various security updates.
  • Minor bug fixes.
May 21, 2020
  • You can now reset your user account password from the Data Collector sign-in page.
  • Added information about how to reach technical support in the Troubleshooting and Support section.
  • Fixed issues with data for reprinted jobs.
  • Various security updates.
  • Minor bug fixes.
April 30, 2020
  • Improved information about events time. Event logs now contain a timestamp corresponding to the printer time zone. This applies to both cut sheet and continuous form printers.
  • Improved login experience. The user email field is no longer case-sensitive.
  • Various security updates.
  • Minor bug fixes.
April 9, 2020
  • Introduced a new version of the help system with design and functionality improvements. For easier access, the Ricoh Supervisor Data Collector documentation is now also available from the Ricoh Supervisor help page.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information from cut sheet printers about jobs, sheets, and impressions when users submit groups of jobs.
  • Improved communication between Ricoh Supervisor Data Collector and printers with TotalFlow Print Server controller. Ricoh Supervisor Data Collector now displays a warning message when the registration on the printer fails.
March 19, 2020
  • Enhanced connection between Ricoh Supervisor Data Collector and the data recipients by improving the communication routine of the data collectors.
  • Improved interface communication by replacing the messages received from SNMP with custom messages that match with the Ricoh Productivity Tracker messages.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information from cut sheet printers about Total Sheets, Total Pages, and Total Impressions of aborted jobs, too.
February 27, 2020
  • Improved the accuracy of the information gathered by data collectors. You can now select the time zone of the physical printer, for the data collector to be able to identify the printer correctly and collect more accurate data.
  • Added new printer type in the data collectors definition dialog. You can now collect job information data from cut sheet printers with TotalFlow Print Server controller.
  • You can now view the printers that are already configured in Data Collector when selecting an IP range, so you can better choose which printers to add.
February 06, 2020
Improved the accuracy of printed jobs information for printers that use Ricoh GW controllers. The events for the first job printed after the printer is restarted are now captured and counted on Real Time Display and Dashboard.

For common problems and possible solutions, see Common Problems.