Ricoh menu does not appear in Acrobat after successful installation

Even if you successfully install the RICOH ProcessDirector Plug-in for Adobe Acrobat, sometimes you cannot see the Ricoh menu when opening Adobe Acrobat. This behavior may be related to your installed Acrobat version and the default values for some settings.
To resolve the issue, open Adobe Acrobat and try these steps:
  1. Click EditPreferencesGeneral.
  2. In the Application Startup section make sure that Use only certified plug-ins is not selected.
  3. Click EditPreferencesSecurity (Enhanced).
  4. In the Sandbox Protections section, you might see an option called Enable Protected mode at startup (preview). Make sure this option is not selected.
If you continue to encounter problems, contact a Ricoh Support representative.