Finding late jobs

You can find jobs whose tracking status is Behind schedule, whose predicted outcome is May miss, or whose checkpoint status is Late so that you can take corrective action.

The Deadline Tracker feature adds a Deadlines portlet to the Main page. The portlet contains dots that show the number of jobs that have missed or are close to missing a deadline or checkpoint.

When you hover over a dot, you see a legend that lists the statuses represented by the dot. Click View all jobs in this state to open a table of all the jobs in that state. The dots also appear in the Schedule risk column in the Jobs table. The heading of the Schedule risk column is blank. To see the name of the column, hover over the heading area.

A tracking status of Behind schedule means that the job has been processing for longer than the estimated duration for all steps run up to this point. When the job is behind schedule, a yellow dot appears in the Schedule risk column for the job in the Jobs table.

A predicted outcome of May miss means that the estimated duration of the steps remaining is greater than the time remaining before the deadline for the job. When the job may miss its deadline, an orange dot appears in the Schedule risk column.

A checkpoint status of Late means that the job is late meeting the next checkpoint or that it has missed the final checkpoint. RICOH ProcessDirector calculates a checkpoint status for all jobs that have a service policy associated with them. When a job is late, a yellow dot appears in the Schedule risk column. If the job catches up before another checkpoint, the yellow dot is removed.

To find late jobs in the Jobs table:

  1. In the System Summary portlet on the Main page, click All to see all the jobs in the system.
  2. To sort the jobs by schedule risk, with jobs that have the most urgent risk at the top, click the blank column heading for Schedule risk.
  3. To display only jobs with specific schedule risks in the Jobs table, click Advanced filter.
  4. To display only jobs whose checkpoint status is Late, select the Checkpoint status property, the is (=) comparison, and the Late value.

    To display only jobs whose tracking status is Behind schedule, select Tracking status, is (=), and Behind schedule.

    To display only jobs whose predicted outcome is May miss, select Predicted outcome, is (=), and May miss.

    To select a combination of schedule risks, first select Any are true and the first property, comparison, and value. Then click + to the right of the condition and select another property, comparison, and value.

  5. If you see a job that is Late or Behind schedule, or a job that may miss its deadline, you can view the properties of the job.

    For example, if a job is Late, you can see its planned and actual checkpoint times. If a job is Behind schedule or may miss its deadline, you can see the values of the properties on the Deadline tab.

  6. After you fix a problem that is making a job late, consider using the Promote action so that the job progresses faster through the remaining phases. Or, you could use the Schedule Job action to move the job to another printer.