Fixing unreadable entries in the viewer

If you see entries such as @@--@@ instead of meaningful text for the index groups and tags in the file viewer, it is likely that the indexing in that file was created on a host system, not in RICOH ProcessDirector.

When the indexing is done on a host system, the text in the index tags is created in EBCDIC. The viewer tries to display that text as ASCII text.

To fix the problem:

  1. Open the properties notebook for the job and click the AFP tab.
  2. Set the Code page global identifier to 500.
  3. Click OK.
  4. In the Jobs table on the Main page, select the job.
  5. Click Process Again and restart the job at the ConvertLineDataJobIntoAFP or EnableRepositioning steps, whichever comes first in the workflow.
  6. After that step has completed processing the job, open the file viewer and select the tags; the unreadable entries should be gone.
Parent topic: Viewing jobs