Avanti Slingshot is not receiving job information from RICOH ProcessDirector

When Avanti Slingshot is not receiving job information or data from RICOH ProcessDirector, you might need to check your system setup between RICOH ProcessDirector and Avanti Slingshot.
Check your system settings:
  • Make sure the Avanti Slingshot configuration file (avanti.cfg) is correct.
    • Open the Avanti Slingshot configuration file in a text editor and verify the file is correctly formatted. Each cost center must be on its own line in the configuration file.
    • Make sure the cost centers in the .cfg file match the External Device IDs in Avanti Slingshot. The cost center values are case-sensitive.
  • Make sure the steps whose job information is being sent to Avanti Slingshot are correctly defined in the RICOH ProcessDirector workflow.

    • Make sure each step has the appropriate cost center selected for the Slingshot cost center property.

    • Make sure the Slingshot milestone status property is correctly defined. The last step sending information to Avanti must have Complete as the milestone status. If there are two or more steps for the same cost center, the first step must have In Progress as the milestone status.
    • Make sure the step with the Complete milestone status has the same cost center defined as the step with the In Progress milestone status.

  • If you are sending job information to Slingshot from a RICOH ProcessDirector printer, make sure the printer has the appropriate cost center selected for the Slingshot cost center property.

Related information:

The system is not receiving information from Avanti Slingshot
Parent topic: Problems with Avanti Slingshot Connect