Media objects exported to another system no longer have electronic forms

The process for exporting media objects with electronic forms is different from the process for exporting other objects, such as input devices and printers.
RICOH ProcessDirector creates a media.zip file whenever you define, edit, rename, or delete a media object. You must copy the media.zip file from one system to another instead of exporting media objects. If you export media objects, RICOH ProcessDirector does not export any electronic forms defined for the objects.

To solve the problem:

  1. Follow the instructions for exporting media with electronic forms.
    For more information, see the related task for exporting media with electronic forms.
  2. Make sure that you have a constantforms directory on the primary server that you copied the electronic forms to:
    • /aiw/aiw1/constantforms on Linux
    • C:\aiw\aiw1\constantforms on Windows
  3. Make sure that the RICOH ProcessDirector system user and group ( aiw1 and aiwgrp1 are the defaults) have permission to read and modify these files and directories:
    • The constantforms directory
    • All electronic forms in the constantforms directory
  4. On the primary server that you copied the electronic forms to, make sure that you selected the media.xml file with the Import Objects function.
    For more information, see the related task for exporting media with electronic forms.

Related information:

Exporting media with electronic forms
Copying objects from another system
Parent topic: Creating and configuring objects