RICOH ProcessDirector data does not appear in RICOH Supervisor

If RICOH Supervisor is not receiving information or data from a RICOH ProcessDirector system, check your connection settings, firewall settings, credential, or data transmission settings.
To check the RICOH Supervisor settings:
  1. Verify that the proxy settings are correct. If the settings are not correct, RICOH ProcessDirector cannot communicate to RICOH Supervisor.
    1. Go to Administration ⇒ Settings ⇒ RICOH Supervisor.
    2. Check if the RICOH Supervisor communication is configured to use a proxy server.
    3. If you use a proxy server, go to Administration ⇒ Settings ⇒ System and make sure that the selected proxy server is correctly configured.
  2. Make sure any firewalls or proxy settings that are in use on your network permit communication between RICOH ProcessDirector and RICOH Supervisor.
  3. Make sure that the Reports feature is configured correctly to collect data:
    1. Go to Administration ⇒ Reports ⇒ Database settings.
    2. Click the switch to enable Capture data.
    3. Click SAVE.
  4. Make sure that the data collectors are configured correctly to collect data:
    1. Go to Administration ⇒ Reports ⇒ Data collectors.
    2. Select the data collector you want to collect data.
    3. Click the switch to enable Capture data.
    4. Click OK.
  5. Make sure that the Ricoh cloud credential is not expired.
    1. Go to Administration ⇒ Settings ⇒ RICOH Supervisor.
    2. Check if there are any warnings on the Credential section.
      If the certificate is expired, obtain a new one-time code to generate a new certificate.
  6. Make sure that the RICOH Supervisor Data Transmitter is enabled:
    1. Go to Administration ⇒ Reports ⇒ Data transmitters.
    2. Check the data transmitters table to see if the RICOH Supervisor Data Transmitter is enabled.
  7. Check the RICOH Supervisor Data Transmitter schedule. Data is transmitted at the date and time set in the schedule.
  8. Allow an amount of time for recent data to display on a dashboard. The most recently transmitted data needs time to appear on a dashboard and is based on several factors, including the amount of data. It can take as much as 20 minutes.

Related information:

RICOH Supervisor Connect
Setting up to send data to RICOH Supervisor
Configuring data collectors
Creating credentials
Uploading data using data transmitters
Parent topic: Problems