Exporting system logs

You can export several logs for diagnostic use from the System Log page. Exported logs are saved as comma-separated value (CSV) files in a single compressed folder.

Timestamps in exported logs are recorded in Greenwich Mean Time (GMT) followed by a plus sign (+) or a minus sign (−) and an offset representing the number of hours that the local time of the issuing system is ahead (+) or behind (−) GMT. However, the timestamps in a log viewed in Ricoh ProcessDirector is displayed in the time zone of the browser that you are using.

To export the set of diagnostic logs:

  1. Disable all pop-up blockers in your browser because the export file opens in a pop-up window.
    If a pop-up blocker is running, you cannot save the export file.
  2. At the top right of the System Summary portlet, click Settings () and select View Log.
  3. Click Export All.
    The compressed file is downloaded. If your browser is configured to let you choose where to save files, you can choose where to store the file and give it a different name. The default name of this folder is Instance–timestamp.zip.
  4. Click Save.