Errors in Receive phase
If print files are submitted using FTP or SCP and are placed in the Error state as soon as they arrive in the Receive phase, they might have been submitted incorrectly.
To fix errors in the Receive phase:
- In the Input Devices portlet, right-click the input device that the input file was submitted to and select Show Files.
- In the list of input files, right-click the input file that is in error state and
select Delete.You see a confirmation message.
- Click OK.
- Click CLOSE.
- Resubmit the job using FTP or SCP, this time using the Ricoh ProcessDirector system user ID (aiw1 is the default) or another user ID that is a member of the Ricoh ProcessDirector group.