Service policy

Specifies the name of the service policy that Ricoh ProcessDirector uses to calculate the planned checkpoints of all jobs that use this workflow. If a job misses a planned checkpoint defined in the service policy, it is marked Late.

Authorized users can select any service policy in the list.

Values include:

24 hour
Use this service policy for jobs that must be printed 24 hours after they arrive. Ricoh ProcessDirector supplies this service policy.
3-day cutoff
Use this service policy for jobs that must be printed in 3 days if they arrive by 09:00. Otherwise, they must be printed in 4 days. Ricoh ProcessDirector supplies this service policy.
Not set (default)
No service policy is associated with the workflow.

In addition to the values listed above, you can select service policies that you have created.

Database name
JobType.SLA.Policy

Usage notes:

  • You must disable the workflow before you can select a service policy. After you select the service policy, enable the workflow.
  • If you select a different service policy, Ricoh ProcessDirector calculates new planned checkpoints for all jobs in the system that use the workflow.