Batched files stay in Waiting state in Receive phase
This problem typically occurs if you create your list file on a Windows system. When you create a text file on a Windows system and save it in UTF-8 format, the text editor adds a byte order mark (BOM) to the beginning of the text file. While you cannot see the BOM in the file if you open it on a Windows system, Ricoh ProcessDirector sees it when it tries to read the file. As a result, Ricoh ProcessDirector reads the BOM as part of the file name of the first file in the list. Because it cannot find a file with that name in the folder location for the input device, it keeps all the input files in the Waiting state.
To solve the problem:
- Open the list file on a Linux, AIX, or other UNIX system.
- Delete the first three characters in the file (you might see them represented by squares: ☐☐☐)
- Save the file.
- Resubmit the job using the new list file.