Printer Utilization Dashboard

The default Printer Utilization dashboard helps you understand how individual printers are utilized based on printer up time, down time, and idle time, the number of printed impressions per hour, the number of printed impressions relative to up time, and printer error durations and error types.
    Note:
  • This dashboard requires data from RICOH Supervisor Data Collector.

All the time-related data from the Printer Utilization dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector.

Dashboards tab - Printer Utilization dashboard

These default widgets are included in the Printer Utilization dashboard:

Daily Utilization
Widget type: Line chart

Displays the overall printer up time, idle time, and down time per day. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Printer Utilization for Selected Dates
Widget type: Bar chart

Displays the up time, idle time, and down time percentages per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Impressions per Hour for Selected Dates
Widget type: Bar chart

Displays the average number of impressions printed in an hour per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

Idle time and down time are excluded from the calculation.

You can use the slider to focus on a specific range of data.

Impressions Relative to Up Time for Selected Dates
Widget type: Bar chart

Displays the total number of printed impressions compared to up time per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Error Duration per Printer for Selected Dates
Widget type: Bar chart

Displays the total error duration per printer, measured in hours, for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

Error Type Duration Treemap for Selected Printers and Dates
Widget type: Treemap

Displays the error type distribution for the printers and the time period specified in the Filters panel. Includes data from both cut sheet and continuous form printers.

Each error message is represented by a rectangle. The size of the rectangles depends on the error duration. The color of the rectangles ranges from orange to red also based on the error duration, with red being used for the highest value.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

These filters are defined for the Printer Utilization dashboard:

Date Range
Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the current quarter.

When you edit the filter, you can also switch from a time frame filter to a different type of time filter. To switch to a list filter, which lets you select specific years, quarters, months, weeks, days, or time intervals, select the List tab. To switch to a calendar filter, which lets you select custom date ranges from a calendar, select the Calendar tab.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor. The first day of the week is Monday.

Location NamePrinter NameShift Name

This set of dependent filters lets you display data only for specific locations, printers, and shifts.

Location Name
Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name
Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name
Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector.

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector. If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

By default, all locations, printers, and shifts are included.