Data Fields from RICOH Supervisor Data Collector

Fields from RICOH Supervisor Data Collector represent the data provided by your data sources. You can interact with fields from the data browser, which appears in various places across the application. For example, the data browser is displayed when you select the data that is included in a widget, create filters, or drill down in a widget.

There are three types of fields from RICOH Supervisor Data Collector: date fields, descriptive fields, and numeric fields. In the data browser, an icon is displayed before each field to indicate its type:

  • Date icon Date fields

    Date fields can include both date and time values. You can use date fields to organize your data into hierarchies according to year, quarter, and month or into units of time such as hours or 15-minute intervals.

  • Descriptive icon Descriptive fields

    Descriptive fields include alphanumeric strings that you can use to label and categorize data, such as printer names, printer types, and job states.

  • Numeric icon Numeric fields

    Numeric fields include quantified data that you can aggregate or calculate, such as number of impressions, number of copies, and event duration.

    Important:
  • To retrieve data from your printers, you must first add the printers in RICOH Supervisor Data Collector. Make sure that you configure all the settings correctly according to the printer type and that the data collector can communicate with the printers and retrieve data. For more information, see the RICOH Supervisor Data Collector documentation.
  • All the time-related data is displayed in the printer time zone set in RICOH Supervisor Data Collector.

These data fields are available:

Field Name Description
Printer Throughput - Cut Sheet Printers section
All Printer Clicks

The total number of printer clicks.

The All Printer Clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Black & White Printer Clicks The number of black-and-white printer clicks.
Fifth Station Printer Clicks

The number of fifth station printer clicks, including clicks for clear toner and other types of special effect toner.

The number of fifth station printer clicks is not included in the All Printer Clicks and Lifetime Printer Clicks values, except for jobs that are printed only with fifth station toner.

Full-Color Printer Clicks The number of full-color printer clicks.
Lifetime Printer Clicks

The total number of clicks registered since the first use of the printer.

The Lifetime Printer Clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

When you add the Lifetime Printer Clicks data field to a widget, use the Max() aggregation method. In the Add a Field dialog box, hover over the Lifetime Printer Clicks field, click More..., and select Max.

Also, make sure that you always use the Max() aggregation method when you include the Lifetime Printer Clicks data field in formulas:

SUM([Printer Name], [Max Lifetime Printer Clicks])

When you view lifetime click data for specific time periods, RICOH Supervisor displays a value only for the time periods in which there was activity on the printer and the lifetime clicks value increased.

Single/Two-Color Printer Clicks The number of single-color and two-color printer clicks.
  • You can only track click data per printer and not per job.
  • The number of printer clicks is based on the data received from the printer counters and does not include scanner and copier clicks. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
  • How the clicks are counted also depends on the printer. For example, some printers only provide the total number of printer clicks and do not send separate data for black-and-white clicks, full-color clicks, or single-color and two-color clicks.
  • While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
  • Click data is retrieved only for cut sheet printers.
Printer Throughput - Copiers section
All Copier Clicks The total number of copier clicks.
Black & White Copier Clicks The number of black-and-white copier clicks.
Full-Color Copier Clicks The number of full-color copier clicks.
Single-Color Copier Clicks The number of single-color copier clicks.
Two-Color Copier Clicks The number of two-color copier clicks.
  • You can only track click data per printer and not per job.
  • The number of copier clicks is based on the data received from the printer counters. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
  • How the clicks are counted also depends on the printer. For example, some printers only provide the total number of copier clicks and do not send separate data for black-and-white clicks, full-color clicks, single-color clicks, and two-color clicks.
  • While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
  • Click data is retrieved only for cut sheet printers.
Date section
Date

Date and time values, useful for filtering data based on specific time intervals.

These values are based on the time zone of the web browser that accesses RICOH Supervisor.

The first day of the week is Monday.

Printer Error section
Printer Engine

The printer engine where the error occurred.

You can use this data field to view errors by printer engine.

For continuous form printers, the Printer Engine values can be 1, 2, or 3, depending on the printer. For cut sheet printers, the Printer Engine value is Not Available.

The Printer Engine data field is only available for error tracking.

Printer Error Code The code of the printer error.
Printer Error Duration The duration of the printer error condition in milliseconds.
Printer Error ID

The unique identifier assigned to the printer error.

Error IDs are useful for distinguishing and tracking each individual error.

For example, you can use the Printer Error ID field if you want to count the number of errors that occurred during a time period. If you use the Printer Error Message or Printer Error Code fields instead, each error message or error code is counted only once even when the same error occurred multiple times.

Printer Error Message The description of the printer error condition.
Printer Error Sequence

The sequence of errors used when the printer sends several error codes at the same time: Main Error, Second Error, Third Error, Fourth Error, Fifth Error, Sixth Error, Seventh Error, Eighth Error, or Ninth Error.

This data field is important for error data accuracy when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error.

The error sequence is also useful when several independent errors, such as paperJam and mediaLow, happen at the same time.

RICOH Supervisor orders the errors from a set of simultaneous errors based on this default order:

  1. inputTrayEmpty
  2. mediaEmpty
  3. markerSupplyEmpty
  4. outputBinFull
  5. markerWasteFull
  6. paperJam
  7. mediaLow
  8. coverOpen
  9. serviceRequested
  10. offline
  11. unknown

For example, if the inputTrayEmpty, serviceRequested, and offline error codes are received at the same time, inputTrayEmpty corresponds to Main Error, serviceRequested to Second Error, and offline to Third Error.

If the mediaEmpty and paperJam error codes are received at the same time, mediaEmpty corresponds to Main Error and paperJam to Second Error.

Any other errors that are received from the printer but are not included in the default list take precedence over the errors in the list.

You can add the Printer Error Sequence field as a filter to obtain accurate results in widgets that display the error duration. For example, you can filter the data to include only error codes with the Main Error value and exclude the serviceRequested and offline error codes from the error duration when they overlap with the main error.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value. Make sure that you include this value in the Printer Error Sequence filter if you want to view older data.

Job Ink Usage - InfoPrint 5000 Black & White section
Engine 1 K1 Ink Usage (Cc) The amount of K1 ink used on engine 1, measured in cubic centimeters.
Engine 1 K2 Ink Usage (Cc) The amount of K2 ink used on engine 1, measured in cubic centimeters.
Engine 2 K1 Ink Usage (Cc) The amount of K1 ink used on engine 2, measured in cubic centimeters.
Engine 2 K2 Ink Usage (Cc) The amount of K2 ink used on engine 2, measured in cubic centimeters.
Job Name The name of the job.
Overall K1 Ink Usage (Cc) The total amount of K1 ink used on both engines, measured in cubic centimeters.
Overall K2 Ink Usage (Cc) The total amount of K2 ink used on both engines, measured in cubic centimeters.
Print Speed (M/min) The print speed in meters per minute.
Printed Paper Length (Feet)

The length of paper printed, measured in feet.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

Printed Paper Length (Meters)

The length of paper printed, measured in meters.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

  • The Job Ink Usage - InfoPrint 5000 Black & White section includes data from InfoPrint 5000 black and white printers.

    To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

  • When you create widgets with ink data fields, make sure that you only include fields from the same ink data section, Job Ink Usage - All Printers, Job Ink Usage - Color Continuous Form, or Job Ink Usage - InfoPrint 5000 Black & White.
  • By default, the ink values displayed in RICOH Supervisor are rounded up to two decimal places. You can adjust the number of decimal places when you create or edit widgets in the Widget Designer. For more information, see Formatting Numbers in Widgets.
Job Ink Usage - Color Continuous Form section
Engine 1 C Ink Usage (Cc)

The amount of cyan ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 1 Flushing C Ink Usage (Cc) - RICOH Pro VC

The amount of cyan ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 1 Flushing K Ink Usage (Cc) - RICOH Pro VC

The amount of black ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 1 Flushing M Ink Usage (Cc) - RICOH Pro VC

The amount of magenta ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 1 Flushing Y Ink Usage (Cc) - RICOH Pro VC

The amount of yellow ink used on engine 1 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 1 K Ink Usage (Cc)

The amount of black ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 1 M Ink Usage (Cc)

The amount of magenta ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 1 Y Ink Usage (Cc)

The amount of yellow ink used on engine 1, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 2 C Ink Usage (Cc)

The amount of cyan ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 2 Flushing C Ink Usage (Cc) - RICOH Pro VC

The amount of cyan ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 2 Flushing K Ink Usage (Cc) - RICOH Pro VC

The amount of black ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 2 Flushing M Ink Usage (Cc) - RICOH Pro VC

The amount of magenta ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 2 Flushing Y Ink Usage (Cc) - RICOH Pro VC

The amount of yellow ink used on engine 2 for flushing the printhead, measured in cubic centimeters.

This data field only applies to RICOH Pro VC printers.

Engine 2 K Ink Usage (Cc)

The amount of black ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 2 M Ink Usage (Cc)

The amount of magenta ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 2 Y Ink Usage (Cc)

The amount of yellow ink used on engine 2, measured in cubic centimeters.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Engine 3 K1 Ink Usage (Cc) - InfoPrint 5000

The amount of K1 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

Engine 3 K2 Ink Usage (Cc) - InfoPrint 5000

The amount of K2 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

Job Name

The name of the job.

This data field applies to both InfoPrint 5000 color printers and RICOH Pro VC printers.

Overall C Ink Usage (Cc)

The total amount of cyan ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of cyan ink used on both engines.
RICOH Pro VC printers
The total amount of cyan ink used on both engines for printing and flushing the printhead.

Overall K Ink Usage (Cc)

The total amount of black ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of black ink used on both engines.
RICOH Pro VC printers
The total amount of black ink used on both engines for printing and flushing the printhead.

Overall K1 Ink Usage (Cc) - InfoPrint 5000

The total amount of K1 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

Overall K2 Ink Usage (Cc) - InfoPrint 5000

The total amount of K2 ink used on engine 3, measured in cubic centimeters.

The K1 and K2 ink data for engine 3 usually refers to MICR (magnetic ink character recognition) ink.

This data field only applies to InfoPrint 5000 color printers.

Overall M Ink Usage (Cc)

The total amount of magenta ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of magenta ink used on both engines.
RICOH Pro VC printers
The total amount of magenta ink used on both engines for printing and flushing the printhead.

Overall Y Ink Usage (Cc)

The total amount of yellow ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of yellow ink used on both engines.
RICOH Pro VC printers
The total amount of yellow ink used on both engines for printing and flushing the printhead.

Print Speed (M/min) - InfoPrint 5000

The print speed in meters per minute.

This data field only applies to InfoPrint 5000 color printers.

Printed Paper Length (Feet) - InfoPrint 5000

The length of paper printed, measured in feet.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

This data field only applies to InfoPrint 5000 color printers.

Printed Paper Length (Meters) - InfoPrint 5000

The length of paper printed, measured in meters.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

This data field only applies to InfoPrint 5000 color printers.

  • The Job Ink Usage - Color Continuous Form section includes data from InfoPrint 5000 color printers and RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

    To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

    For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector.

  • When you create widgets with ink data fields, make sure that you only include fields from the same ink data section, Job Ink Usage - All Printers, Job Ink Usage - Color Continuous Form, or Job Ink Usage - InfoPrint 5000 Black & White.
  • By default, the ink values displayed in RICOH Supervisor are rounded up to two decimal places. You can adjust the number of decimal places when you create or edit widgets in the Widget Designer. For more information, see Formatting Numbers in Widgets.
Job section
Job Duration

The amount of time required for printing the job in milliseconds.

On cut sheet printers, the job duration includes the time the printer was in an error state while printing the job.

On continuous form printers, the job always goes to the printed or aborted state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The job duration is tracked separately for each job ID and the time the printer was in an error state is not included.

Job End Time

The time when the job finished printing in the printer time zone set in RICOH Supervisor Data Collector.

We recommend using the Job Start Time and Job End Time data fields only for information about the job. To view data based on time intervals, use the fields available in the Date section.

Job ID

The unique identifier assigned to the job.

Job IDs are useful for distinguishing and tracking each individual job.

For example, you can use the Job ID field if you want to count the number of jobs that were printed during a time period. If you use the Job Name field instead, jobs with the same name are counted only once.

Job Name The name of the job.
Job Printing Side

The printing side setting: 1-sided or 2-sided.

For continuous form printers, the printing side information is retrieved based on the current printer configuration and not on the job settings. Make sure that you restart the printer every time you change the printer configuration.

On printers with multiple engines, if engine 2 or 3 is disabled, RICOH Supervisor Data Collector cannot identify the printer configuration accurately. As a result, when you print a 1-sided job, the printing side is reported as 2-sided.

The printing side information is not available for TotalFlow Print Server cut sheet printers.

Job Start Time

The time when the job started printing in the printer time zone set in RICOH Supervisor Data Collector.

We recommend using the Job Start Time and Job End Time data fields only for information about the job. To view data based on time intervals, use the fields available in the Date section.

Job State The state of the job: aborted, printed, or printing.
Printed Copies

The number of printed copies.

For aborted jobs on continuous form printers, the number of printed copies is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed copies is reported as follows:

  • If the job went to the aborted state, the actual number of printed copies is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed copies is reported instead.
  • If the job went to the printed state, the total number of printed copies is reported for each job ID. When you aggregate the printed copies value based on the job name, the result is a multiple of the number of copies that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of copies that were actually printed.

Printed Impressions

The number of printed impressions.

EFI Fiery and RICOH GW cut sheet printers and RICOH Pro VC continuous form printers
The number of printed impressions is retrieved directly from the printer. The printer calculates the number of printed impressions based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file/n-up value × copies

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 150.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 300.

TotalFlow Print Server cut sheet printers
The number of printed impressions is retrieved directly from the printer. The printer calculates the number of printed impressions based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file × copies

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 300.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 300.

InfoPrint 5000 and InfoPrint 4100 continuous form printers
The number of printed impressions is calculated in RICOH Supervisor Data Collector assuming that all jobs are 2-up, regardless of the printer configuration:

Pages in PDF file/2 × copies

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed impressions is 150.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed impressions is 150.

If a job contains inserts, the inserts are not taken into account for the number of printed impressions.

For aborted jobs on continuous form printers, the number of printed impressions is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed impressions is reported as follows:

  • If the job went to the aborted state, the actual number of printed impressions is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed impressions is reported instead.
  • If the job went to the printed state, the total number of printed impressions is reported for each job ID. When you aggregate the printed impressions value based on the job name, the result is a multiple of the number of impressions that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of impressions that were actually printed.

Printed Pages

The number of printed pages.

EFI Fiery and RICOH GW cut sheet printers
The number of printed pages is retrieved directly from the printer. The printer calculates the number of printed pages based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file/n-up value × copies

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed pages is 150.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed pages is 300.

TotalFlow Print Server cut sheet printers and RICOH Pro VC, InfoPrint 5000, and InfoPrint 4100 continuous form printers
The number of printed pages is retrieved directly from the printer. The printer calculates the number of printed pages based on the number of pages in the PDF file and the job printing settings:

Pages in PDF file × copies

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed pages is 300.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed pages is 300.

If a job contains inserts, the inserts are not taken into account for the number of printed pages.

For aborted jobs on continuous form printers, the number of printed pages is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed pages is reported as follows:

  • If the job went to the aborted state, the actual number of printed pages is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed pages is reported instead.
  • If the job went to the printed state, the total number of printed pages is reported for each job ID. When you aggregate the printed pages value based on the job name, the result is a multiple of the number of pages that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of pages that were actually printed.

Printed Paper Length (Feet)

The length of paper printed by continuous form printers, measured in feet.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

The paper length data might not always be exact due to printer communication delays. Sometimes, there might be a difference of a few feet between the reported data and the actual length of printed paper.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The printed paper length is tracked and reported separately for each job ID.

Printed Paper Length (Meters)

The length of paper printed by continuous form printers, measured in meters.

In both default and custom widgets, the Printed Paper Length (Feet) and Printed Paper Length (Meters) data fields are switched automatically based on the Length unit option specified under SettingsUser Preferences.

The paper length data might not always be exact due to printer communication delays. Sometimes, there might be a difference of a few feet between the reported data and the actual length of printed paper.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The printed paper length is tracked and reported separately for each job ID.

Printed Sheets

The number of printed sheets.

EFI Fiery, RICOH GW, and TotalFlow Print Server cut sheet printers and RICOH Pro VC continuous form printers
The number of printed sheets is retrieved directly from the printer. The printer calculates the number of printed sheets based on the number of pages in the PDF file and the job printing settings:

(Pages in PDF file/n-up value/printing side value) × copies

For 1-sided jobs, the printing side value is 1. For 2-sided jobs, the printing side value is 2.

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed sheets is 150.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed sheets is 150.

InfoPrint 5000 and InfoPrint 4100 continuous form printers
The number of printed sheets is calculated in RICOH Supervisor Data Collector assuming that all jobs are 2-up, regardless of the printer configuration:

(Pages in PDF file/2/printing side value) × copies

For 1-sided jobs, the printing side value is 1. For 2-sided jobs, the printing side value is 2.

Examples:

  • If the PDF file has 100 pages, the job is 1-sided, the n-up value is 2, and the number of copies is 3, the number of printed sheets is 150.
  • If the PDF file has 100 pages, the job is 2-sided, the n-up value is 1, and the number of copies is 3, the number of printed sheets is 75.

If a job contains inserts, the inserts are not taken into account for the number of printed sheets.

For aborted jobs on continuous form printers, the number of printed sheets is always estimated assuming that all jobs are 2-up. As a result, the estimation is incorrect if the job has other n-up settings.

On continuous form printers, the job always goes to the aborted or printed state when a printer error occurs. When the error is resolved and printing resumes, RICOH Supervisor Data Collector creates a new job with the same name but with a different job ID. The number of printed sheets is reported as follows:

  • If the job went to the aborted state, the actual number of printed sheets is reported for the first job ID and other intermediary job IDs. For the last job ID created for the job, the total number of printed sheets is reported instead.
  • If the job went to the printed state, the total number of printed sheets is reported for each job ID. When you aggregate the printed sheets value based on the job name, the result is a multiple of the number of sheets that were actually printed for the job. For example, if one error occurs during processing and the job is printed in two stages, the aggregated value is double the number of sheets that were actually printed.

Job Ink Usage - All Printers section
Job Name The name of the job.
MICR Ink Usage (Cc)

The total amount of MICR (magnetic ink character recognition) ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of K1 and K2 ink used on engine 3.
InfoPrint 5000 black and white printers and RICOH Pro VC printers
The value for this field is always 0.

Overall C Ink Usage (Cc)

The total amount of cyan ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of cyan ink used on both engines.
RICOH Pro VC printers
The total amount of cyan ink used on both engines for printing and flushing the printhead.

Overall K Ink Usage (Cc)

The total amount of black ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 black and white printers
The total amount of K1 and K2 ink used on both engines.
InfoPrint 5000 color printers
The total amount of black ink used on both engines.
RICOH Pro VC printers
The total amount of black ink used on both engines for printing and flushing the printhead.

Overall M Ink Usage (Cc)

The total amount of magenta ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of magenta ink used on both engines.
RICOH Pro VC printers
The total amount of magenta ink used on both engines for printing and flushing the printhead.

Overall Y Ink Usage (Cc)

The total amount of yellow ink used, measured in cubic centimeters.

The ink data included in this field depends on the printer:

InfoPrint 5000 color printers
The total amount of yellow ink used on both engines.
RICOH Pro VC printers
The total amount of yellow ink used on both engines for printing and flushing the printhead.

  • The Job Ink Usage - All Printers section includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

    To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

    For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector.

  • When you create widgets with ink data fields, make sure that you only include fields from the same ink data section, Job Ink Usage - All Printers, Job Ink Usage - Color Continuous Form, or Job Ink Usage - InfoPrint 5000 Black & White.
  • By default, the ink values displayed in RICOH Supervisor are rounded up to two decimal places. You can adjust the number of decimal places when you create or edit widgets in the Widget Designer. For more information, see Formatting Numbers in Widgets.
Location section
Location Name

The name of the location.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Operator Activity - Continuous Form section
Logged Activity Type

The type of operator activity, such as logging in, logging out, clearing errors, cleaning the printer, or aligning forms.

The log-in and log-out activities are generated automatically when an operator logs in or logs out. The rest of the activities are retrieved from the printer log. For more information on adding activities to the printer log, see the printer documentation.

The operator activity data is collected from the local printer console and the remote console. When the data is collected from the remote console, the activity will be associated with the local console user.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 continuous form printers.

Operator Session - Continuous Form section
Operator Login Duration

The amount of time the operator was logged in to the printer, measured in milliseconds.

When an operator logs in to the printer, the login duration starts increasing until that operator logs out or a different operator logs in.

The login duration data is collected only for operators that are logged on the local printer console.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 continuous form printers.

Operator - Continuous Form section
Operator Name

The name or user ID of the operator logged in to the printer.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 continuous form printers.

Printer section
Account ID The unique identifier assigned to the account in RICOH Account Administration.
Account Name The account name configured in RICOH Account Administration.
Data Collector The name of the data collector as it is configured in RICOH Supervisor Data Collector.
Printer ID

The unique identifier assigned to the printer.

Printer IDs are useful for distinguishing and tracking each individual printer.

For example, you can use the Printer ID field in formulas to calculate the average number of printed jobs per printer.

The list of printer IDs includes all the printer IDs that were registered in the system, including the IDs of deleted printers.

Printer Name

The name of the printer as it is configured in RICOH Supervisor Data Collector.

If you rename a printer, make sure that you update all the filters that use the old printer name. The data available for the renamed printer is not affected.

The list of printers includes all the printers that were registered in the system, including deleted printers.

Printer Type

The type of the printer: cut sheet, continuous form, or not available.

Not available is displayed for printers that had the Not connected status when they were added in RICOH Supervisor Data Collector.

Printer Throughput - Scanners section
All Scanner Clicks The total number of scanner clicks.
Black & White Scanner Clicks The number of black-and-white scanner clicks.
Color Scanner Clicks The number of color scanner clicks.
  • You can only track click data per printer and not per job.
  • The number of scanner clicks is based on the data received from the printer counters. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.
  • How the clicks are counted also depends on the printer. For example, some printers only provide the total number of scanner clicks and do not send separate data for black-and-white clicks and color clicks.
  • While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.
  • Click data is retrieved only for cut sheet printers.
Shift section
Shift Name

The name of the shift.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector.

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector. If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

Preset - Continuous Form section
Preset Name

The name of the printer preset.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 continuous form printers.

Preset Action - Continuous Form section
Preset Action Type

The action performed on the preset: created, loaded, changed, and modified.

  • When a new preset is created, the preset is marked as Created and some settings are marked as significant or insignificant.
  • When a preset is loaded, the preset is marked as Loaded.
  • When insignificant printer settings change, the preset does not change. The job is considered valid and goes to the printed state. The preset is marked as Changed to indicate that there are minor differences between the preset and the current printer settings.

  • When significant printer settings change, the preset does not change. The job is considered invalid if it has a specified preset. The preset is marked as Modified to indicate that there are major differences between the preset and the current printer settings.

This data field applies to InfoPrint 4100, InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 continuous form printers.

Printer State section
Printer State The state of the printer: initializing, feeding, preparing, printing, processing, receiving, not available, not ready, error, restart, pre/post not ready, pre/post busy, pre/post threading, pre/post EOF, pre/post paused, cleaning, adjusting, maintenance, idle, ready, sleeping, shutdown, warming, started, start-up, or unknown.
Printer State Category

The printer state category:

  • The Up category includes these printer states: initializing, feeding, preparing, printing, processing, and receiving. The printer is available and printing jobs.
  • The Idle category includes these printer states: idle, ready, sleeping, shutdown, warming, started, and start-up. The printer is ready to receive jobs but is not processing yet.
  • The Down category includes these printer states: not available, not ready, error, restart, pre/post not ready, pre/post busy, pre/post threading, pre/post EOF, pre/post paused, cleaning, adjusting, and maintenance. The printer is not available to print jobs because it’s broken, in error state, in maintenance, or the system is not available.
  • The Unknown category includes the unknown printer state and any printer state that is not included in one of the other categories.
Printer State Duration The amount of time the printer was in a specific state, measured in milliseconds.
Printer State ID

The unique identifier assigned to the printer state.

State IDs are useful for distinguishing and tracking each individual printer state.

For example, you can use the Printer State ID field if you want to count the number of times the printer was in an error state.