Printer Status

The status messages shown on the printer cards are based on the printer state.
Important: When there is no data transfer from a printer, the printer card is inactive and shows the connection status instead of the printer status. For more information on the connection status, click Information icon, the information icon.

Status Messages and Printer States

Status Message Printer State
Idle Idle

Idle

Ready

Sleeping

Shutdown

Warming

Started

Start-up

Printing Printing

Initializing

Feeding

Preparing

Printing

Processing

Receiving

Error Error or specific error message

Not available

Not ready

Error

Restart

Pre/post not ready

Pre/post busy

Pre/post threading

Pre/post EOF

Pre/post paused

Cleaning

Adjusting

Maintenance

  Unknown

This status is displayed for any other printer state.

    Note:
  • For more information on printer states, see the printer documentation.
  • For printers with duplex or triplex configuration, the Printing and Idle status messages are displayed only when all the printer engines are in a printing or idle state. When at least one of the engines is in an error state, the Error status message is displayed. If only one of the engines is in an error state, the engine number is included in the Error status message.

    For printers with dual-simplex configuration, a separate printer card is displayed for each engine and the status is tracked per engine.

  • When several error codes are received from the printer at the same time, only the main error is displayed on the printer card.

    RICOH Supervisor orders the errors from a set of simultaneous errors based on this default order:

    1. inputTrayEmpty
    2. mediaEmpty
    3. markerSupplyEmpty
    4. outputBinFull
    5. markerWasteFull
    6. paperJam
    7. mediaLow
    8. coverOpen
    9. serviceRequested
    10. offline
    11. unknown

    For example, if the inputTrayEmpty, serviceRequested, and offline error codes are received at the same time, inputTrayEmpty is the main error that is displayed on the printer card.

    If the mediaEmpty and paperJam error codes are received at the same time, mediaEmpty is the main error that is displayed on the printer card.

    Any other errors that are received from the printer but are not included in the default list take precedence over the errors in the list.