If You Cannot Access the Application

This section explains what to do if you cannot access the application.

Action and reference

  1. Make sure that you are connected to the Internet.
  2. Make sure that you are using a supported web browser. For more information, see Computer Requirements.
  3. Make sure that the IP address is accessible. Use a shell command interface to ping the IP address. If no result is returned, contact the system administrator to check if the IP address is not blocked.
  4. Make sure that the trial period is still active or that you have a valid subscription. For more information, contact a service representative.
  5. Make sure that you are accessing the latest content. Clear the web browser cache and reload the page.
  6. Make sure that your web browser is configured correctly. If the problem persists, restart the web browser.
  7. Make sure that the date, time, and time zone are set correctly on your system.