What's New in This Update?

This page provides information about new or updated functions, defect fixes, and deprecated functionality.
Important: To benefit from the new or improved functions, fixes, and security updates, make sure that you always upgrade to the latest version of RICOH Supervisor Data Collector. For more information, see Updating Data Collectors.
June 23, 2022
  • Updated the list of supported operating systems for RICOH Supervisor Data Collector. Added support for Windows 11 and Windows Server 2022. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector)
  • Updated the supported web browser versions to Google Chrome 99 or later, Mozilla Firefox 99 or later and Microsoft Edge 99 or later. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
June 2, 2022
  • Improved the accuracy of job data collected through RICOH API for Fiery on Fiery printers.
  • Added Milliseconds (Ms) at the end of the duration data fields.
  • Various security updates.
  • Minor bug fixes.
May 16, 2022
  • Various security updates.
  • Minor bug fixes.
April 21, 2022
April 14, 2022
  • Various security updates.
  • Minor bug fixes.
March 10, 2022
  • Various security updates.
  • Minor bug fixes.
February 17, 2022
  • RICOH ProcessDirector software connector allows multiple data transmitters. In the SOFTWARE CONNECTORS section, you can now view information about multiple data transmitters configured in RICOH ProcessDirector. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Various security updates.
  • Minor bug fixes.
February 10, 2022
  • Various security updates.
  • Minor bug fixes.
January 27, 2022
  • Grouped the dashboards into categories. Sample Dashboards include the Capacity Planning (Impressions) dashboard, the Job Insights dashboard, the Printer Utilization dashboard and the RICOH ProcessDirector dashboard. The dashboards created by the user are included in My Dashboards category. For more information, see Viewing Dashboards.
  • Various security updates.
  • Minor bug fixes.
January 6, 2022
  • Mitigated critical Apache Log4j security vulnerability issues. (Also requires installation of the new version of RICOH Supervisor Data Collector.)
  • Various security updates.
  • Minor bug fixes.
December 16 & 17, 2021
  • Grouped the widgets into categories. For more information, see Managing the Widgets in the Widget Library.
  • Mitigated critical Apache Log4j security vulnerability issues. (Also requires installation of the new version of RICOH Supervisor Data Collector.)
  • Various security updates.
  • Minor bug fixes.
November 18, 2021
  • Added software connectors in the Data Collectors tab. Software connectors let you collect and display data from other applications. For more information, see Configuring the RICOH ProcessDirector Software Connector. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Added the option of viewing information about the data transmitter configured in RICOH ProcessDirector, including the communication status, the total amount of data received, the next scheduled update, and the data tables. For more information, see Viewing RICOH ProcessDirector Data Transmitters. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Added the RICOH ProcessDirector default dashboard. The RICOH ProcessDirector default dashboard displays information collected from RICOH ProcessDirector. For more information, see RICOH ProcessDirector Dashboard. (Requires the RICOH ProcessDirector 3.10 or later).
  • Added default widgets available for data from RICOH ProcessDirector. For more information, see Using the Default Widgets for Data from RICOH ProcessDirector. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Various security updates.
  • Minor bug fixes.
November 11, 2021
  • Fixed issues related to locations and shifts configuration.
  • Various security updates.
  • Minor bug fixes.
November 4, 2021
  • Various security updates.
  • Minor bug fixes.
October 14, 2021
  • Improved the preset and operator data collected from continuous form printers. The Operator Name, Logged Activity Type, Operator Login Duration, Preset Name, and Preset Action Type data fields are now available. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector)

    For printers that are already registered in the system, RICOH Supervisor Data Collector starts collecting operator data the next time an operator logs in to the printer.

  • Various security updates.
  • Minor bug fixes.
September 24, 2021
  • Various security updates.
  • Minor bug fixes.
September 10, 2021
  • Video resources are now available for RICOH Supervisor in the Ricoh Software Information Center. You can learn more about RICOH Supervisor functions and how to use them.
September 2, 2021
  • Added the funnel chart to the list of available widget types. For more information, see Creating a Funnel Chart Widget.
  • Improved the sorting function available in pivot tables. For more information, see Creating a Pivot Table Widget.
  • Improved the upload diagnostic data function from RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with dashboards that were not always exported in the correct language.
  • Fixed issues with exporting widgets to an Excel file.
  • Fixed styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
August 12, 2021
  • Improved data privacy and security for the logs collected in RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the deployment of software updates. Only certain functions, such as adding, editing, and deleting shifts and locations, uploading ink files, and deleting data collectors, are now disabled during the maintenance period.
  • Various security updates.
  • Minor bug fixes.
July 22, 2021
  • Improved the printer click data collected from RICOH TotalFlow Print Server printers. Data for black-and-white, full-color, and fifth station printer clicks is now available through JMF communication. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the job event handling for TotalFlow Print Server printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed program shortcut issues that occurred when the RICOH Supervisor Data Collector installation language was Spanish. (Requires the new version of RICOH Supervisor Data Collector)
  • Added messages that inform you that newly added shifts and locations are available in the Dashboards tab only after the next data refresh.
  • Various security updates.
  • Minor bug fixes.
July 8, 2021
  • Improved the authentication process for increased security.

    If you encounter issues while accessing the application, clear the web browser cache and reload the page. See the web browser documentation for instructions on how to clear the cache and reload a page.

  • Various security updates.
  • Minor bug fixes.
July 1, 2021
  • Improved the upload diagnostic data function. For increased security, you can now use this function only after you sign in to RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed data collection issues caused by restarting the RICOH Supervisor Data Collector service while RICOH Supervisor was under maintenance. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved overall connectivity for TotalFlow Print Server printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed incorrect time zone values displayed for InfoPrint 5000 printers in the Data Collectors tab after ink data uploads.
  • Various security updates.
  • Minor bug fixes.
June 10, 2021
  • Added support for tracking fifth station printer clicks from cut sheet printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector)
  • Added support for tracking scanner and copier clicks from cut sheet printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with sudden and incorrect increases in printer click values. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue where the Dashboards tab was not correctly displayed after closing the Widget Designer without saving the changes.
  • Various security updates.
  • Minor bug fixes.
May 20, 2021
  • Added the Serial Number setting. RICOH Supervisor Data Collector identifies the printer serial number based on the IP address or host name.

    If a data source with that serial number was previously registered in the system, you can either create a new instance or resume tracking the previous data source and append future data to the existing historical data. (Requires the new version of RICOH Supervisor Data Collector)

  • Improved the data available for printer errors and the jobs that were running when the errors occurred. The correlation between jobs and printer errors is currently available only for EFI Fiery and RICOH GW cut sheet printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with the timestamp provided in email notifications.
  • Improved the styling of the information that is displayed when you hover over widget data.
  • Various security updates.
  • Minor bug fixes.
April 29, 2021
  • Improved the error information displayed on the printer cards from the Real Time Display tab. When several error codes are received from the printer at the same time, only the main error is displayed on the printer card. For more information, see Printer Status. (Requires RICOH Supervisor Data Collector version 1.1.0.701 or later)
  • Applied the Continuous Timeline option in the default widgets that show data over time. Any missing dates are automatically added to the widget to create a continuous data flow and the data is sorted chronologically.
  • Added Microsoft Edge based on Chromium 87 or later to the list of supported browsers. Updated the supported Google Chrome version to 87 or later and the Mozilla Firefox version to 83 or later.
  • Improved the printer time zone identification. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with negative values displayed for the error duration. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with TotalFlow Print Server printers that did not automatically reconnect through JMF after they were restarted. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with serial numbers that were not correctly retrieved from the printer. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue where the printer cards were not always visible after logging in to RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
April 8, 2021
  • Added the Preset Name and Operator Name data fields for continuous form printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector)

    For printers that are already registered in the system, RICOH Supervisor Data Collector starts collecting preset data the next time there is a preset update and operator data the next time an operator logs in to the printer.

  • Added the printer model and serial number in the Data Collectors tab.
  • Fixed issues with printer character set values detected on the printer but not available in the default list from RICOH Supervisor Data Collector. The new values are now saved in the list. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed styling issues in the Filters panel from the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
March 18, 2021
  • Added the Printer Error Sequence data field to improve error data accuracy when the printer sends multiple error codes at the same time. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector)

    A Printer Error Sequence filter is now applied to the default widgets that show error data. When the printer sends several error codes at the same time, only the main error is included in the widget. This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

    All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value. Make sure that you include this value in the Printer Error Sequence filter if you want to view older data.

  • Added support for adjusting the printer time zone based on daylight saving time. (Requires the new version of RICOH Supervisor Data Collector)

    After you install the latest version of RICOH Supervisor Data Collector, make sure that all the printers registered in the system have the correct time zone specified.

    When you upgrade or restore printers from an older version of RICOH Supervisor Data Collector, the time zone of the data collector is automatically applied to all the printers that did not have a time zone specified. If necessary, you can edit the printer properties and select a different time zone.

  • Improved the order of the values from the Printer Character Set list. The values are now ordered based on the character set code. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
February 25, 2021
  • Replaced the Years in DateMonths in DateDays in Date filters from the default dashboards with the Date Range filter. By default, the data displayed in the dashboards is now limited to the current quarter.
  • Added support for uploading diagnostic data that can help troubleshoot problems in RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Added the Printer Character Set option for printers that use the Generic SNMP Printer, RICOH GW Cut Sheet Printer, or RICOH EFI Cut Sheet Printer configuration. RICOH Supervisor Data Collector uses the character set to process and display printer data and job data correctly. (Requires the new version of RICOH Supervisor Data Collector)

    After you upgrade or restore printers from an older version of RICOH Supervisor Data Collector, the Printer Character Set option is automatically set to Default - ISO-8859-1 - Western Alphabet for all the migrated printers, regardless of the printer settings. If necessary, you can edit the printer properties and select a different value.

  • Improved the region selection in the RICOH Supervisor Data Collector installer. Troubleshooting information is now included for unreachable regions. (Requires the new version of RICOH Supervisor Data Collector)
  • Ended support for RICOH Supervisor Data Collector version 1.0. Make sure that you upgrade to the latest available version. (Requires the new version of RICOH Supervisor Data Collector)
  • Removed the Edit Widget View option that was available for dashboard viewers.
  • Fixed styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
February 4, 2021
  • Removed the Maintenance Window dialog box. From now on, a notification message will be displayed on the top banner before a software update that requires maintenance mode and is likely to cause service interruptions.
  • Replaced the Production Analytics dashboard with three new default dashboards: Capacity Planning (Impressions), Job Insights, and Printer Utilization. These dashboards include several new default widgets and filters. The new widgets are also available in the Widget library panel.

    For more information, see Using the Default Dashboards and Filters.

  • Added the Analyze It option for widgets that show data over time. You can use this function to analyze trends in your data. For more information, see Analyzing Trends in Widget Data.
  • Updated the dashboard sharing function. The Everyone group is no longer available. To share a dashboard with all the users registered on the company account, you can now enter the tenant ID displayed under AccountAccount details.
  • Removed the Hours option from time frame filters. Make sure that you recreate any filters that contain this option.
  • Improved the RICOH Supervisor Data Collector logging mechanism. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with the status displayed for TotalFlow Print Server cut sheet printers when the JMF communication was not working properly. The printer card now displays the Partial data transfer status when the printer is connected through SNMP but no JMF data is received. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed user permission issues when adding dashboard recipients in the Share dialog box.
  • Fixed issue with missing historical data for users that changed the email address associated to their account.
  • Fixed issue with assigned locations that were not immediately displayed in the list of printers from the Add Location and Edit Location dialog boxes.
  • Improved the keyboard responsiveness in the Add Location and Edit Location dialog boxes.
  • Various security updates.
  • Minor bug fixes.
January 14, 2021
  • Improved the labels used for the dashboard sharing function. The available share options are now Share, Share Again, and Share Updates.
  • Fixed disk space issues caused by large RICOH Supervisor Data Collector log files. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with the error message displayed in printer notifications. When the printer does not provide an error message, the notification now displays "Unknown error". (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed data source and login issues that occurred when RICOH Supervisor Data Collector was installed on a virtual machine and the virtual machine was restarted or an older preset was restored. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed styling issues in the Filters panel from the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
December 17, 2020
  • Added a link to the list of new functions and fixes in the notification email for RICOH Supervisor Data Collector software updates.
  • Improved the accuracy of data metrics collected when groups of jobs are submitted to a TotalFlow Print Server cut sheet printer. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the processing and storing of printer events. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with simplex printers that were sometimes incorrectly displayed as duplex after the RICOH Supervisor Data Collector service was restarted. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed widget alignment and styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
December 3, 2020
  • Improved overall performance when working with dashboards, widgets, and filters.
  • Added a setting that lets you distribute widgets evenly in a dashboard row.
  • Included new configuration options for pie charts. You can now specify whether to group smaller slices into the Others slice or to display them individually. You can also specify whether to order the slices clockwise or counter clockwise based on category percentages or clockwise based on category name.
  • Fixed issue with the column setting not being applied to a dashboard unless other layout changes were also applied.
  • Fixed focus issues in dialog boxes across the user interface.
  • Various security updates.
  • Minor bug fixes.
November 5, 2020
  • Improved the upload function for InfoPrint 5000 ink data. For printers with simplex or dual-simplex configuration, you can now specify the engine the data is collected from.
  • Improved the organization and processing of ink data fields for color continuous form printers.

    Make sure that you edit or recreate your custom widgets to include the new version of the data fields.

  • Updated the list of supported operating systems for RICOH Supervisor Data Collector. Added support for Windows 8.1 and Windows Server 2019 and removed support for Windows 7 and Windows 8. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the accuracy of data metrics for aborted jobs on continuous form printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the accuracy of data metrics for jobs that were suspended and resumed on EFI Fiery printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed tracking issues for jobs that were submitted using the process and hold option on EFI Fiery printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with the printer cards displayed for dual-simplex printers that were migrated from an older version of RICOH Supervisor Data Collector.
  • Various security updates.
  • Minor bug fixes.
October 15, 2020
  • Added support for collecting data from all the printer engines. For printers with dual-simplex configuration, a separate printer card is displayed for each engine in the Real Time Display tab. (Requires the new version of RICOH Supervisor Data Collector)

    After you upgrade to the latest version of RICOH Supervisor Data Collector, in the Real Time Display tab from RICOH Supervisor, the printer cards for all existing dual-simplex printers are separated into two cards, one for each engine. All the initial data is displayed on the card for engine 1, while 0 is displayed on the card for engine 2 for all the data metrics. New data collected after the upgrade is tracked and displayed per engine.

  • Added the Lifetime Printer Clicks data field for cut sheet printers. You can now track the total number of clicks registered since the first use of the printer. (Requires the new version of RICOH Supervisor Data Collector)

    After you upgrade to the latest version of RICOH Supervisor Data Collector, the Lifetime Printer Clicks value for existing printers is initially 0 and updates to the correct value only after the next click is registered on the printer.

  • Updated the supported web browser versions to Mozilla Firefox 77 or later and Google Chrome 83 or later.
  • Improved the accuracy of printed impressions data for continuous form printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with missing historical data after changing the email address associated with the user account.
  • Fixed issues with the message displayed when a new version of RICOH Supervisor Data Collector is available. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
September 24, 2020
  • Fixed printer status issues that occurred after the RICOH Supervisor Data Collector service was stopped and restarted. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed connectivity issues with TotalFlow Print Server printers when HTTPS was enabled for RICOH Supervisor Data Collector. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
September 3, 2020
  • Added direct links to the full list of computer requirements on the pages that let you download RICOH Supervisor Data Collector.
  • Added support for enabling HTTPS to secure the communication between the RICOH Supervisor Data Collector server and the web browser user interface. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the user experience for associating shifts with locations.
  • Fixed issue with scroll bar that was not always visible when viewing the widgets in a dashboard.
  • Fixed display issues for job names with special characters. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
August 13, 2020
  • Added support for several printers. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issue with duplicated jobs in widgets that also included printing side information.
  • Fixed incorrect paper length values in downloaded dashboard reports.
  • Fixed issue with time filters that automatically switched to calendar filters when they were edited.
  • Various security updates.
  • Minor bug fixes.
July 30, 2020
  • Improved the ink usage data retrieved from RICOH Pro VC printers. Ink data is now also available for engine 2. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the measurement unit conversion for paper length. In widgets, the measurement unit used for data metrics based on the length of paper printed, such as throughput for continuous form printers, is now updated automatically based on the Length unit option specified under SettingsUser Preferences.
  • Improved the accuracy of printed copies data for continuous form printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the sorting function across all user interface areas.
  • Fixed styling issues for focused input fields on Google Chrome.
  • Various security updates.
  • Minor bug fixes.
July 2, 2020
  • Added the Printer Engine data field for error tracking. You can now view errors by printer engine.
  • Fixed loading and styling issues for calendar widgets.
  • Fixed display issues for the Toggle widgets and Toggle filters buttons on the Dashboards tab.
  • Fixed filter issues for duplicated dashboards.
  • Fixed issue with the first data collector created on an account being visible in RICOH Supervisor only after the web browser page was refreshed.
  • Various security updates.
  • Minor bug fixes.
June 11, 2020
  • Improved the shift configuration function. You can now create shifts that extend to the following day.
  • Improved the validation of the time interval set for a shift.
  • Fixed issues with reporting shift data on Sundays.
  • Fixed sorting and styling issues in the Add Location and Edit Location dialog boxes.
  • Improved filtering precision when searching for events in logs. (Requires the new version of RICOH Supervisor Data Collector)
  • More information is displayed on the printer cards. Now you can see the printer type on each printer card from the Printers page. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
May 21, 2020
  • Added support for configuring locations. You can group your printers by location in the Settings tab and use the locations for filtering data.
  • Added support for configuring shifts. Record your shifts in the Settings tab and then use them for comparisons and data filtering.
  • Improved the processing and presentation of time-related data. All the time-related data from the Dashboards tab is now displayed in the printer time zone set in RICOH Supervisor Data Collector. For time intervals, such as today or this week, the data is selected based on the time zone of the web browser that accesses RICOH Supervisor.
  • Fixed styling issues for pivot tables displayed on multiple pages.
  • Added information about how to reach technical support in the Troubleshooting and Support section.
  • You can now reset your user account password from the RICOH Supervisor Data Collector sign-in page. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with data for reprinted jobs. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
April 30, 2020
  • Improved the data provided for job metrics. All the job metrics, including copies, impressions, pages, paper length, and sheets, now display printed values.
  • Included label updates for most data fields and data field sections to make it easier to create and filter widgets. For the current list of data fields, see Data Fields.
  • Added the Job Start Time and Job End Time data fields.
  • Added the Not Available printing side value for printers that do not provide accurate printing side information, such as TotalFlow Print Server cut sheet printers.
  • Updated the names of the default widgets for ink usage per job and ink usage per printer to Job Ink Usage - This Week (Top 1000) and Printer Ink Usage - This Month (Top 30), so they are more descriptive.
  • Improved the information about event time. Event logs now contain a timestamp corresponding to the printer time zone. This update applies to both cut sheet and continuous form printers. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the login experience in RICOH Supervisor Data Collector. The email field is no longer case-sensitive. (Requires the new version of RICOH Supervisor Data Collector)
  • Various security updates.
  • Minor bug fixes.
April 9, 2020
  • Introduced a new version of the help system with design and functionality improvements. For easier access, the RICOH Supervisor Data Collector documentation is now also available directly from the RICOH Supervisor help page.
  • Improved the caching mechanism to ensure that the user interface always displays the latest updates.
  • Improved the upload function for InfoPrint 5000 ink data to support files with special characters.
  • Improved styling in the Widget Designer.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information about jobs, sheets, and impressions when groups of jobs are submitted. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved communication between RICOH Supervisor Data Collector and printers with TotalFlow Print Server controller. RICOH Supervisor Data Collector now displays a warning message when the registration on the printer fails. (Requires the new version of RICOH Supervisor Data Collector)
March 19, 2020
  • Added support for tracking ink usage for InfoPrint 5000 continuous form printers. Simply upload ink data for each printer on the Data Collectors tab. (Requires the new version of RICOH Supervisor Data Collector)
  • Included new default widgets and data fields for tracking ink usage for InfoPrint 5000 and RICOH Pro VC printers.
  • Fixed issues with disconnected data sources after the RICOH Supervisor Data Collector service was stopped and restarted. (Requires the new version of RICOH Supervisor Data Collector)
  • Enhanced the connection between RICOH Supervisor Data Collector and the data recipients by improving the communication routine of the data collectors. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved interface communication by replacing the messages received from SNMP with custom messages that match with the RICOH Productivity Tracker messages. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information about total sheets, total pages, and total impressions for aborted jobs. (Requires the new version of RICOH Supervisor Data Collector)
February 27, 2020
  • Added the time zone setting for data sources. After the time zone is set in RICOH Supervisor Data Collector, it is displayed on the Data Collectors tab. (Requires the new version of RICOH Supervisor Data Collector)
  • Added another printer type in RICOH Supervisor Data Collector. You can now collect job data from cut sheet printers with TotalFlow Print Server controller. (Requires the new version of RICOH Supervisor Data Collector)
  • Improved the scanning for printers function in RICOH Supervisor Data Collector. You can now see which printers are already registered in the system for the specified IP range. (Requires the new version of RICOH Supervisor Data Collector)
  • Fixed issues with notifications for available software updates.
  • Fixed issues with dashboard filters that were sometimes removed after the web browser page was refreshed.
  • Fixed issues with the data collector delete function during the maintenance period.
February 6, 2020
  • Improved the status information from the Data Collectors tab so it correctly displays the last time a connection was established with a data source.
  • Fixed issues with truncated dialog boxes in the Widget Designer.
  • Fixed issues with duplicated widgets in the Widget library panel.
  • Improved the accuracy of printed jobs information for printers that use RICOH GW controllers. The events for the first job printed after the printer is restarted are now captured correctly. (Requires the new version of RICOH Supervisor Data Collector)
January 16, 2020
  • Added an easy way for providing direct feedback. You can now submit your own ideas for improving the application directly from the RICOH Supervisor menu bar.
  • Improved the accuracy of click data from printers with EFI Fiery controllers.
  • Improved the appearance of data on the real-time printer cards.
  • Enhanced security for database communication and data transfer.
  • Fixed issues with incorrect data in the Jobs Printed Today widget.
  • Fixed issues with incorrect job names displayed on the real-time printer cards. (Requires the new version of RICOH Supervisor Data Collector)

For common problems and possible solutions, see Troubleshooting and Support.