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RICOH Account Administration

Ricoh Company, Ltd

1 RICOH Account Administration

RICOH Account Administration is the administration interface for RICOH TotalFlow Cloud applications, such as RICOH Supervisor™.
Reference: For information on RICOH TotalFlow Cloud security policies, see RICOH TotalFlow Cloud Security Overview.

1.1 Overview of RICOH Account Administration

Administrators use RICOH Account Administration to manage RICOH TotalFlow Cloud users and other objects used in your applications.

The available functions vary based on the application subscriptions that your company purchased. For all TotalFlow Cloud applications, you use Account Administration to:

  • Add, modify, and delete users.
  • View details about your subscriptions.
  • View and modify your account details.

For some applications, other functions are added so you can:

  • Download and install RICOH Cloud Connector, to help communicate with Ricoh applications installed inside your network.

1.1.1 What's New?

RICOH Account Administration regularly updates available function and fixes defects.

RICOH Account Administration includes various defect fixes and security updates in every deployment. Additional changes for each deployment are listed here.

December 5, 2024
  • The Ricoh Europe Privacy Policy now also applies to Ukraine, Romania, and Israel.
  • Editorial changes and bug fixes.
October 30, 2024
  • Various security updates, including fixes for CVE-2024-37891.
  • Editorial changes and bug fixes.
October 2, 2024
  • Various security updates, including fixes for CVE-2023-2650, CVE-2023-3446, CVE-2023-49083, CVE-2023-50782, CVE-2024-0727, CVE-2024-26130, and CVE-2023-4807.
  • Editorial changes and bug fixes.
July 17, 2024
  • Removed support for RICOH TotalFlow Producer.
  • Editorial changes and bug fixes.
June 20, 2024
  • Editorial changes and bug fixes.
June 11, 2024
  • Editorial changes and bug fixes.
May 22, 2024
  • Updated the list of supported printers for the RICOH TotalFlow Producer Advanced subscription and also included support for printers with the Ricoh standard internal controller.
  • Editorial changes and bug fixes.
April 30, 2024
  • Editorial changes and bug fixes.
April 15, 2024
  • Editorial changes and bug fixes.
April 9, 2024
  • Editorial changes and bug fixes.
March 14, 2024
  • Editorial changes and bug fixes.
March 7, 2024
  • Editorial changes and bug fixes.
February 27, 2024
  • For the RICOH TotalFlow Producer Advanced subscription, RICOH Account Administration added support for configuring and managing printers.

    To communicate with the printers running in your environment, RICOH Cloud Connector now includes the RICOH Printer Connector component. The RICOH Printer Connector component is currently available only in the Windows version of RICOH Cloud Connector.

  • Editorial changes and bug fixes.
February 13, 2024
  • Editorial changes and bug fixes.
January 30, 2024
  • Editorial changes and bug fixes.
November 14, 2023
  • In support of RICOH TotalFlow Producer, RICOH Account Administration added support for the BETA feature Office Conversion.

    This feature is available with a RICOH TotalFlow Producer Advanced subscription.

August 2, 2023
  • In support of RICOH TotalFlow Producer, RICOH Account Administration added support for these system objects:
    • Automations
    • Connectors
    • Customers
    • Hot folders

    These objects are only visible after you activate a subscription for RICOH TotalFlow Producer, however, instructions for managing them are included in the help system.

June 21, 2023
  • Help system updates.
March 1, 2023
  • Various security updates, including fixes for CVE-2022-41946 and CVE-2022-42003.
November 10, 2022
  • Various security updates, including fixes for CVE-2022-42889.
August 24, 2022
  • Various security updates, including fixes for CVE-2022-31197.
July 27, 2022
  • Various security updates.
June 24, 2022
  • Added support for configuring RICOH Cloud Connector to use HTTPS.
  • Various security updates, including fixes for CVE-2022-21724.
May 17, 2022
  • RICOH Cloud Connector installation through the user interface is now available.
March 11, 2022
  • Updated translations to include RICOH Cloud Connector content.
  • Updated English documentation for RICOH Cloud Connector and overview topics.
February 23, 2022
  • Added support for customers in Canada.
January 19, 2022
  • Various security updates, including fixes for CVE-2021-44228.
October 27, 2021
  • RICOH Cloud Connector is now available.
September 1, 2021
  • Added support for customers in France.
August 25, 2021
  • Added support for customers in Germany.
July 28, 2021
  • Added support for customers in Vietnam.
May 12, 2021
  • Added support for customers in Belgium and Luxembourg.
May 7, 2021
  • Updated the cookie policy for customers in Japan.
March 17, 2021
  • Added support for customers in Portugal.
February 17, 2021
  • Added support for customers in Spain.
December 16, 2020
  • Added support for customers in the Philippines.
December 2, 2020
  • Added support for customers in Switzerland.
September 9, 2020
  • Added support for customers in Japan.
September 2, 2020
  • Updated the Privacy Policy for customers in the United States.
August 5, 2020
  • Added support for customers in Sweden.
May 20, 2020
  • Added support for customers in Malaysia and Mexico.

1.1.2 System Objects

System objects are items that you define in TotalFlow Cloud applications and use to build your solution just as you want it. In Account Administration, some examples of system objects are users and connectors.

The system objects you define in Account Administration might be used across TotalFlow Cloud applications.

1.1.2.1 Connectors

Connectors are applications stored on your local systems that create a link between cloud applications and software or devices installed on-premises. This connection creates a communication path between the systems. To connect to RICOH TotalFlow Cloud, you install RICOH Cloud Connector on a server in your network.

These applications use RICOH Cloud Connector to install and manage subscription licenses:

  • RICOH InfoPrint Manager for Windows and for Linux
  • RICOH Auto Color Adjuster

Related information:

RICOH Cloud Connector

1.1.2.2 Users

Anyone who works with RICOH TotalFlow Cloud applications must be defined as a User.

When Ricoh initially sets up your account, one Administrator user is created. The administrator receives a welcome email from TotalFlow Cloud, with a link to log in and change their initial password. This administrator is responsible for creating users for the rest of your organization.

Users are assigned roles for each application that you have purchased a subscription for. Roles are based on the user's job responsibilities and vary from application to application. For example, Account Administration has two roles that you can assign to users:

Administrator
Users who are permitted to view details about your account, create and manage other users, and administer other objects as required.
None
Users whose job responsibilities include working in your subscribed applications, but not administering users or other objects.

A user might be an Administrator in Account Administration, but a Viewer in an application like RICOH Supervisor.

Users are also assigned a role within the TotalFlow Cloud platform. Most users are assigned to the Standard platform role. However, other applications can add special platform roles.

For example, RICOH Supervisor adds the Large display platform role. You create a user with the Large display platform role when, for example, you want to show RICOH Supervisor dashboards on a display in your production area to show current status. Someone in your company logs in as the Large display user and maximizes the browser window on the large display. The Large display user has View-only access and can stay logged in for the maximum time allowed.

Related information:

Adding Users

1.1.3 User Interface

Users with permission to access RICOH Account Administration can open the user interface from any system that is connected to the Internet and has a supported browser installed.

1.1.3.1 Banner

The banner is the black bar at the top of the user interface. It is available from all pages in the interface.

The icons in the banner let you do a variety of tasks:

  • Switch to another RICOH TotalFlow Cloud application you have access to.

    Click , the App Switcher icon, and choose which app to open. The application opens in the same tab.

  • Submit ideas to improve our applications.

    Click , the Submit Ideas icon, then click Add a New Idea to describe what we should add. You can also review ideas submitted by other customers. If you like the idea, vote for it. Ideas that are supported by more than one customer are likely to catch our attention and have a better chance of being implemented!

  • View notifications sent by system administrators or by the applications themselves.

    Click , the Notifications icon.

      Note:
    • You can see some notifications without opening the Notifications list. These notifications appear in a strip above or below the banner or at the bottom of the browser window.

  • View details about your user ID or your company's account.

    Click , the Account icon. Your user ID and account name are at the top of the menu. Select any option to see the associated settings or information.

  • Get assistance using the application.

    Click , the Help icon, and select Help.

  • View the Terms of Use for TotalFlow Cloud applications.

    Click , the Help icon, and select Terms of Use.

1.1.3.2 Main Page

When you log in to RICOH Account Administration or return to it from a different application, you see the main page with one of the tabs open.

The number of tabs available varies based on the applications that you have subscribed to. All applications include these tabs:

  • Subscriptions
  • Users
  • Details

Other applications add other tabs as needed. For example, with a RICOH Auto Color Adjuster subscription, the Connectors tab is also available.

Most of the tabs show a list of objects in a table. On all tables, you can:

  • Sort the entries.

    Click the table header once to sort in ascending order and again to sort in descending order.

  • Change and rearrange the columns that display.

    Click gear icon, the gear icon, and select Manage Columns.

  • Search for text in the table.

    Click search icon, the Search icon, and type the text to find.

1.1.3.2.1 Connectors Tab

Registered connectors are listed on the Connectors tab in RICOH Account Administration.

Connectors tab

Here are the actions that you can do on this tab:

  • View all the registered connectors and their properties, such as: Status, Version, Platform, or the last time they were contacted.
  • Download the latest RICOH Cloud Connector version for your operating system.

    Click Download and select the operating system.

  • Generate a one-time code to register a cloud connector.

    Click Generate one-time code.

  • Edit, delete, or view the connections associated with a connector.

    Right-click a connector and select an option from the menu.

      Note:
    • To edit a connector, the server that the connector is defined on must be running and you must have a working network connection with it.
    • When you delete a connector, the RICOH Cloud Connector instance is not uninstalled but it becomes unregistered from the cloud and associated subscriptions might be affected.

Clicking , the tools icon, opens a menu from which you can refresh the information in the table and manage the table columns.

1.1.3.2.2 Details Tab

Use the Details tab to see information about your company account.

You can click Edit details, in the top-right corner of the page, to update your company name, contact and billing information, default language, and the timeout period for all the users in your company.

1.1.3.2.3 Subscriptions Tab

Use the Subscriptions tab to view all the subscriptions associated with your account, including those that have expired. You can also download RICOH Cloud Connector, if you need it.

Subscriptions tab

Each subscription that your company has purchased displays as a card on the Subscriptions tab. The card shows the start and expiration dates for the subscription. Clicking Details opens a dialog that shows more information, including:

  • The number and types of each license included with the application
  • Details about the subscription, including any add-ons purchased with it

1.1.3.2.4 Users Tab

The Users tab lets you create and manage the users who have access to your applications.

Users tab

On the Users tab, you can:

  • Create users.

    Click Add user.

  • Edit, copy, and delete existing users.

    Right-click a row and select an option from the menu.

  • Resend invitations to users who have not responded to their initial invitation.

    Right-click a row and select Resend invitation.

1.1.4 RICOH Cloud Connector

RICOH Cloud Connector is an application that you install on your network to manage communication with the RICOH TotalFlow Cloud.

Cloud Connector is required only with specific products and in certain configurations:

  • RICOH InfoPrint Manager Subscription

    If you purchase RICOH InfoPrint Manager Subscription, Cloud Connector is installed with the product. It connects with RICOH TotalFlow Cloud to verify that your subscription has not expired.

  • RICOH Auto Color Adjuster

    RICOH Auto Color Adjuster uses Cloud Connector to manage subscriptions.

Related information:

RICOH Cloud Connector

1.1.5 Accessibility

Ricoh strives to provide products with usable access for everyone, regardless of age or ability.

For more information about the commitment that we have made to accessibility, refer to the Accessibility page on the Ricoh website.

Accessibility features

Accessibility features help users who have disabilities, such as restricted mobility or limited vision, use information technology products successfully.

The major accessibility features in this product let you:

  • Use screen readers, screen magnifiers, and other assistive technologies.
  • Use a keyboard instead of a mouse.
  • Change attributes such as volume, color, contrast, and font size.
  • Distinguish keys by touch without activating them.
  • Attach alternative input and output devices such as special pointing devices and Braille displays.

In addition, the information center and the publications for the product are in an accessible format.

Keyboard navigation

This product uses standard Microsoft Windows navigation keys.

1.1.6 Trademarks

Firefox is a registered trademark of the Mozilla Foundation.

Google and Chrome are trademarks of Google Inc.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The proper names of the Windows operating systems are as follows:

  • Windows Server 2019:
    • Microsoft®Windows Server® 2019 Standard
    • Microsoft®Windows Server® 2019 Essentials
  • Windows Server 2022:
    • Microsoft®Windows Server® 2022 Standard
    • Microsoft®Windows Server® 2022 Essentials
  • Windows 10:
    • Microsoft® Windows 10 Pro
    • Microsoft® Windows 10 Enterprise
  • Windows 11:
    • Microsoft® Windows 11 Pro
    • Microsoft® Windows 11 Enterprise

OpenJDK is a trademark of Oracle America, Inc. Java and OpenJDK are trademarks or registered trademarks of Oracle and/or its affiliates. Copyright Oracle America, Inc.

RICOH InfoPrint Manager™ and RICOH Supervisor™ are trademarks of Ricoh Company, Ltd. in the United States, other countries, or both.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

1.2 Getting Started with RICOH TotalFlow™ Cloud

Familiarize yourself with TotalFlow Cloud applications so you can start working.

1.2.1 Signing in to RICOH TotalFlow Cloud for the First Time

When your account is created, you receive an email from RICOH TotalFlow Cloud. Use the button in that email to log in for the first time.

To sign in to RICOH TotalFlow Cloud for the first time, follow these steps:
  1. Open the email that you received from RICOH TotalFlow Cloud.
  2. Click Sign in to your account.
    The sign-in page opens in your default web browser.
  3. Type a password in the New password and Confirm password fields, then click create password.
    Passwords must be more than eight characters long and meet the criteria listed on the page.
      Note:
    • The email invitation expires after seven days. If you click the link after the invitation expires, an error page opens and a new email invitation is sent to you automatically.
      Important: Only click the Resend invitation link on that page if you do not see a new email from RICOH TotalFlow Cloud within 15 minutes.
    • If you have other problems creating your account, contact your administrator and ask them to send your invitation again.

Related information:

Getting Started with RICOH TotalFlow Cloud for Administrators
Getting Started with RICOH TotalFlow Cloud for Users

1.2.2 Getting Started with RICOH TotalFlow Cloud for Administrators

Administrators set up TotalFlow Cloud objects and applications to prepare them for others to use. They create user IDs for others and stay aware of scheduled downtime, system updates, and subscription information.

Administrators complete most of their tasks in the RICOH Account Administration application, but might also access and use other applications.

To get started with RICOH TotalFlow Cloud as an Administrator:

  1. Log in and change your password.
    When your user ID is created, you receive an email inviting you to log in and start to use RICOH TotalFlow Cloud applications. The first time you log in, you must reset your password.
      Note:
    • Ricoh only creates one user for your account. That user is an administrator. If you are the first user, you are responsible for adding more users and giving them access to the correct applications. You can create other administrators and delegate responsibilities to them.

    As an Administrator, you are directed to the Account Administration application.

  2. Take action on cookie settings.
    TotalFlow Cloud applications use cookies, some of which are required. Review Managing cookie settings to learn more about cookies and the actions you can take.
  3. Familiarize yourself with the application interface. Review these topics:
  4. Review your account information and subscriptions.
  5. Learn about the components of your system, so you can start to plan the objects you need to create.
  6. Use the procedures included in this section and in the Configuring section to create the user IDs and other objects required for your account.

Related information:

Signing in to RICOH TotalFlow Cloud for the First Time

1.2.2.1 Viewing Subscriptions

You can view details about your subscriptions in RICOH Account Administration.
To view subscriptions:
  1. Sign in to RICOH Account Administration.
  2. Click Subscriptions in the left pane.
    The Subscriptions page contains your subscription cards, along with their current status and expiration dates. A subscription status can be:
    Active
    The subscription is currently available for use.
    Pending
    The subscription's start date has not yet arrived.
    Suspended
    The subscription has been de-activated due to an event such as violation of terms and conditions or lack of payment. It can be restored when the problem is resolved.
    Expired
    The term of the subscription has elapsed.
  3. To expand the subscription details, click Details.

    The Licenses table includes information about the licenses for various functions included in the subscription and all add-ons and the number of each type of license you have purchased under this subscription.

    The Subscription details table contains a summary of the product and all add-ons included in this subscription.

To renew a subscription or purchase more add-ons, contact your Ricoh representative.

1.2.2.2 Adding Users

When you add a user, you specify the user's contact information and what type of role the user has for each application.

You can create a new user or copy an existing user. Copying users can save time, especially when you need to create several users with similar properties.

To add a user:

  1. In the left pane, click Users.
  2. Choose one of these options:
    • To add a new user: Click Add user in the top-right corner of the window.
    • To copy an existing user: Right-click the row for an existing user and select Duplicate.
  3. In the dialog that opens, enter the details for the user.
  4. Under User type, select Internal to create a user account for one of your employees.
  5. Under Platform role, select one of these options:
    • Standard - The user can log in to the application with standard time-out and access options.
    • Large display - The user has view-only access to the application on a large display, and their login does not time out.
  6. Under Access & roles, select the user's access and role for each application. Click the arrow in the Access & roles column for each application.
      Note:
    • Some subscriptions include limitations on the number of users that can be assigned to each role.
  7. Click Ok.
The user receives an email inviting them to log in to RICOH TotalFlow Cloud, where they can modify their information and change their password. The email invitation is valid for seven days.
    Note:
  • If the user does not log in before the email invitation expires, you can send the invitation again. Right-click the user and choose Resend invitation.

Related information:

Users

1.2.3 Getting Started with RICOH TotalFlow Cloud for Users

Users of RICOH TotalFlow Cloud applications fall into a variety of roles from business intelligence analysts to print shop operators.

Most users have access to one RICOH TotalFlow Cloud application. You can also update details about your own user ID and your password.

To get started with RICOH TotalFlow Cloud applications as a user:

  1. Log in and change your password.
    When your user ID is created, you receive an email inviting you to log in and start to use RICOH TotalFlow Cloud applications. The first time you log in, you must reset your password.

    After you change your password, you see the application that you can use.

  2. Take action on cookie settings.
    TotalFlow Cloud applications use cookies, some of which are required. Review Managing cookie settings to learn more about cookies and the actions you can take.
  3. Familiarize yourself with the application interface. Review these topics as they apply to you:
  4. Learn about the components of your system.

Related information:

Signing in to RICOH TotalFlow Cloud for the First Time

1.2.4 Managing cookie settings

RICOH TotalFlow Cloud applications use cookies to improve your experience with our software. You can control the settings for some of those cookies.
RICOH TotalFlow Cloud applications might use these types of cookies:
Strictly necessary cookies
These are cookies that are essential for our applications to function. If you choose not to accept these cookies, you might be unable to log in to our applications or to use other essential features.
Performance cookies
Performance cookies, also known as statistics cookies, collect information about how well our applications function. This information is aggregated and made anonymous, so it cannot be used to identify you.
Performance data collected includes information gathered by Google Analytics. To prevent your data from being collected by Google Analytics, turn off performance cookies.
Functionality cookies
Functionality cookies, also known as preferences cookies, remember information such as the last page you visited or what language you prefer.
Marketing cookies
Marketing cookies collect information about your online activity to help deliver relevant advertising.

To manage cookie settings:

  1. Log in to any TotalFlow Cloud application.
  2. In the banner, click account icon, the Account icon, and select Cookie Settings.
  3. In the Cookie Settings dialog, click View Cookie Statement to see a list of the cookies used in TotalFlow Cloud applications and their descriptions.
  4. Use the switches to turn each type of cookie on or off.
    By default, all cookies are turned on:
  5. Click OK.

1.3 Configuring

Use these procedures to set up your system so other people in your company can use it.

1.3.1 Adding Users

When you add a user, you specify the user's contact information and what type of role the user has for each application.

You can create a new user or copy an existing user. Copying users can save time, especially when you need to create several users with similar properties.

To add a user:

  1. In the left pane, click Users.
  2. Choose one of these options:
    • To add a new user: Click Add user in the top-right corner of the window.
    • To copy an existing user: Right-click the row for an existing user and select Duplicate.
  3. In the dialog that opens, enter the details for the user.
  4. Under User type, select Internal to create a user account for one of your employees.
  5. Under Platform role, select one of these options:
    • Standard - The user can log in to the application with standard time-out and access options.
    • Large display - The user has view-only access to the application on a large display, and their login does not time out.
  6. Under Access & roles, select the user's access and role for each application. Click the arrow in the Access & roles column for each application.
      Note:
    • Some subscriptions include limitations on the number of users that can be assigned to each role.
  7. Click Ok.
The user receives an email inviting them to log in to RICOH TotalFlow Cloud, where they can modify their information and change their password. The email invitation is valid for seven days.
    Note:
  • If the user does not log in before the email invitation expires, you can send the invitation again. Right-click the user and choose Resend invitation.

Related information:

Users

1.4 Managing Objects

After you create users and configure your account details, you can update them as needed.

1.4.1 Managing Account Details

You can modify your account details, including your company and contact information.
To manage account details:
  1. Click Details on the left panel.
  2. Click Edit details.
  3. Modify the information as needed and click Ok.

1.4.2 Modifying User Information

You can modify a user's information when needed.
To modify user information:
  1. Click Users in the left pane.
  2. Right-click the user whose information you want to modify and click Edit.
  3. Modify the user's information as needed and click Ok.

1.4.3 Changing your Password

Change your password to ensure the security of your account.
    Note:
  • If you do not know your current password, open the login page for RICOH TotalFlow Cloud and click Forgot password. Type your email address and click Next. Check your email for a message from RICOH TotalFlow Cloud containing instructions for resetting your password.

To change your password:

  1. Log in to RICOH TotalFlow Cloud.
  2. In the banner, click Account icon, the Account icon, and choose Profile Settings.
  3. On the left side of the Ricoh Software Profile & Preferences page, click Password.
  4. Enter your current password and your new password twice.
  5. Click Change password.
  6. Click Close.
The next time you log in, be sure to use the new password.

2 RICOH Cloud Connector

RICOH Cloud Connector is a local system application that provides a secure connection with RICOH TotalFlow Cloud. It assists in product registration and, if required, manages communication with the RICOH TotalFlow Cloud applications.
    Note:
  • If you are using RICOH InfoPrint Manager Subscription, RICOH Cloud Connector is automatically installed with the product. When you uninstall RICOH InfoPrint Manager, RICOH Cloud Connector is automatically uninstalled.
  • You do not need to install RICOH Cloud Connector to use RICOH Supervisor.

You can install RICOH Cloud Connector on the following operating systems:

  • On Windows:
    • Microsoft Windows 10 Pro/Enterprise
    • Microsoft Windows 11 Pro
    • Microsoft Windows Server 2019 Standard
    • Microsoft Windows Server 2022 Standard
  • On Linux:
    • Red Hat Enterprise Linux 8
    • Red Hat Enterprise Linux 9
    • Fedora Linux 38
    • CentOS Stream 8
    • Ubuntu 22.04 LTS
    • openSUSE Leap 15.4
    Note:
  • These are the latest versions tested with RICOH Cloud Connector, but you can also use later versions of these operating systems.
  • These operating systems and their updates are supported as long as the manufacturer continues to provide support to their customers under standard agreements, not including extended support.

The RICOH Cloud Connector installation requires at least 1.1 GB of free space.

Related information:

RICOH Cloud Connector
Connectors

2.1 Downloading RICOH Cloud Connector

You can download the latest version of RICOH Cloud Connector from the Subscriptions or the Connectors tab in RICOH Account Administration. Download the package onto the server where you plan to install the application.
Before you download Cloud Connector, make sure these conditions are met:
  • The Cloud Connector setup page opens in a web browser. Make sure that the system has the latest versions of one of these browsers installed:
    • Mozilla Firefox
    • Google Chrome
    • Microsoft Edge
  • You have write permission on the default installation location:
    • %ProgramData%\RICOH\Cloud Connector\ for Windows, or
    • /opt/RICOH/RCC/ for Linux.
  • If you choose a different installation path, make sure that it exists and you have write permissions on it. If the directory exists, it must be empty.
To download RICOH Cloud Connector:
  1. Log in to the server that you want to install Cloud Connector on as an administrator.
  2. Log in to RICOH TotalFlow Cloud as a user with access to RICOH Account Administration.
  3. In RICOH Account Administration, click Subscriptions in the left pane.
    You see the Subscriptions tab and the links for downloading the RICOH Cloud Connector package.
    Downloading RICOH Cloud Connector
  4. Click Download for Windows or Download for Linux, according to your operating system.
  5. Save the installation package in a location where you have write and execute permissions. On Linux, you download an archive named ricoh-cloud-connector-linux.gz, which contains the executable file.
    The name of the downloaded file is:
    • On Windows: ricoh-cloud-connector-win.exe
    • On Linux: ricoh-cloud-connector-linux.gz

2.2 Installing or Updating

After downloading the current version of RICOH Cloud Connector, install it on the server that you identified.
    Note:
  • If you downloaded the installation files to a different machine, copy the files to the system that you want to install the program on.
  • Make sure that you have enough space on the disk. The RICOH Cloud Connector installation requires at least 1.1 GB of free space.
To install or update RICOH Cloud Connector:
  1. Log in to the computer where you downloaded the RICOH Cloud Connector installer executable as an Administrator.
    On a Linux system, you must log in with a user account that has read and write permissions on these directories:
    • /var
    • /etc
    • /usr
    • /opt

    Also, you need execute permission for the RICOH Cloud Connector executable file that you downloaded.

  2. If you are installing on Linux, find and double-click ricoh-cloud-connector-linux.gz to unpack the installer files.
    Important: Among the unpacked files, you should see the installer executable file, named ricoh-cloud-connector-linux. Make sure that the file can be run as an executable. Follow the procedure for your Linux version to make it executable.
  3. Find and double-click the RICOH Cloud Connector installer executable.
    The name of the executable file is:
    • On Windows: ricoh-cloud-connector-win.exe
    • On Linux: ricoh-cloud-connector-linux

    If you are installing RICOH Cloud Connector for the first time, the RICOH Cloud Connector Installation page opens in the default browser.

    If you are updating RICOH Cloud Connector, the RICOH Cloud Connector Update page opens in the default browser.

    Note: If the RICOH Cloud Connector Installation page does not open, your anti-virus or browser might be blocking the installer.

    Check the address bar of your browser to see if it blocked a page from opening. If the page was blocked, grant permission to display the page. If the page still does not display, refer to the Troubleshooting topic below.

  4. If you are installing for the first time:
    1. Review the legal terms and select I accept the terms of the license agreement..
    2. Verify the install location and that you have write and execute permissions for it, then click INSTALL.
  5. If you are updating RICOH Cloud Connector:
    Note: Your previous setup details are imported, including acceptance of the license.
    1. Review the information about your current version of RICOH Cloud Connector and the update version.
    2. Click UPDATE.

The installation starts and you can view its progress.

When the installation completes, the RICOH Cloud Connector Setup page opens automatically.

The RICOH Cloud Connector service starts automatically after each successful installation, update, or system restart.

Related information:

Could not install RICOH Cloud Connector

2.3 Setting Up

After you install RICOH Cloud Connector, you must configure it to communicate with RICOH TotalFlow Cloud.
When the RICOH Cloud Connector installation completes, the RICOH Cloud Connector Setup page opens in the default browser.
To set up RICOH Cloud Connector:
  1. The System name property is automatically filled in with the name of the system as set in the operating system. You can update it to something that is more recognizable or easier to remember.
  2. If your company uses proxy servers, ask your IT department for the correct IP address or host name and port number to use. Select the option I am going to use a proxy server. and type the correct values in the Proxy settings fields.
  3. Click Test proxy. If the proxy settings are not validated, check them with your IT department, enter the correct values and try again.
  4. Click Generate code.

    If you are not logged in to Account Administration, the login dialog opens. Log in to Account Administration.

    When you are logged in, you see the Generate a One-time Code window and a unique one-time code that is valid for 20 minutes.
  5. Copy the code, return to RICOH Cloud Connector, and paste the code in the One Time Code field.
  6. Click Submit.
    If your authorization is valid, you receive a confirmation message. Click Close.

    You see the License Settings dialog.

    It contains all the details that you entered during the setup. You can edit the System name and Proxy settings, if necessary.

  7. Close the browser tab or window to exit RICOH Cloud Connector setup.

2.3.1 System Name

Displays the name of the device that you are setting up RICOH Cloud Connector on.

By default, this value is the name of this system assigned in the operating system. You can change it to a more recognizable name. RICOH Account Administration displays this name on the Connectors tab, in the table of registered connectors.

2.3.2 Proxy Settings

Some companies use proxy servers to provide an extra layer of network protection.

If your company uses proxy servers, ask your IT department for the correct IP address or host name and port number to use.

2.3.3 One-time Code

The one-time code generated by RICOH Account Administration that you must use to register RICOH Cloud Connector, so that information can be transmitted from your network to the RICOH TotalFlow Cloud applications.

To log in to RICOH Account Administration, you need a RICOH TotalFlow Cloud user ID.

2.4 Uninstalling RICOH Cloud Connector

This section describes how to uninstall RICOH Cloud Connector using Windows system tools.
    Note:
  • To uninstall RICOH Cloud Connector on Linux, follow the instructions that your Linux distribution provides.
To uninstall RICOH Cloud Connector on Windows:
  1. Log on to the computer where RICOH Cloud Connector is installed as an Administrator.
  2. Click the Windows search button and search for the Apps & Features page.
  3. Look for and click the RICOH Cloud Connector application name.
  4. Click Uninstall.
  5. Click Uninstall again to confirm that you understand that the application and its related information will be uninstalled.
    You see the RICOH Cloud Connector Uninstall page:
  6. Review the information and select I understand and want to uninstall RICOH Cloud Connector. Depending on the configuration, your machine might restart after the uninstall process..
      Note:
    • If you uninstall RICOH Cloud Connector, all the programs that were using the uninstalled Cloud Connector for their subscriptions stop working.
  7. Click UNINSTALL.
  8. Log in to RICOH Account Administration and make sure that the uninstalled Cloud Connector is no longer displayed in the Connectors table.
    You can delete it manually if it was not automatically removed.

2.5 Troubleshooting

2.5.1 Common Problems

2.5.1.1 Could not install RICOH Cloud Connector

When you install RICOH Cloud Connector and the installation page is not displayed, try these actions.

Possible reasons why the installation page does not open:

  • You are not logged in as an administrator.

    Log in as a user with administrator rights and try again.

  • On Linux, the installation file is not defined as an executable file.

    Follow the instructions for your version of Linux to make the file executable.

  • An ad blocker prevents the RICOH Cloud Connector Installation from opening in a new browser window.

    Find the pop-up blocker settings in your browser and allow the page to open.

  • Your anti-virus software is blocking the installer from running.

    Grant permission for the program to run inside your anti-virus program.

  • You have reached the maximum number of cloud connectors that your subscription supports.

    Log in to RICOH Account Administration and remove the disconnected cloud connectors from Connectors table. Or, contact your Ricoh sales representative to upgrade your subscription.

If none of the above is true, use the command line procedure to install RICOH Cloud Connector:

  1. Log in to the computer where you downloaded the installation files, as a user with administrator rights.
  2. Open a command prompt with Run as administrator option and locate the RICOH Cloud Connector executable file.
    Important: Make sure that you have permission to execute the file. If you are on Linux, make sure that the file is executable. If it is not, follow the procedure for your Linux version to make it executable.
  3. Type the following installation command:

    rccInstallerFileName --install

  4. Press Enter.

Related information:

Installing or Updating

2.5.1.2 Edge does not launch when installing RICOH Cloud Connector

If Microsoft Edge is your default browser and you are using the built-in Administrator account, the browser does not open automatically when you install RICOH Cloud Connector.

When this happens, you can either sign in with different user account credentials, or change your default browser to a different one, such as Chrome or Firefox. Then start the RICOH Cloud Connector installer again.

2.5.1.3 Cloud Connector Error: Signature not yet current

This error might occur if the server time is not synchronized with your current local time.

Make sure that the time of your server is synchronized with the current time with an accuracy of up to 5 minutes.

If you are using Windows, we recommend that you set the current time automatically:

  1. Log in to Windows as an administrator.
  2. Click the Windows icon on the task bar.
  3. Go to Settings ⇒ Time & language ⇒ Date & time.
  4. Turn on the Set time automatically option.
  5. Scroll down to Additional settings and click Sync now.

2.5.2 Downloading RICOH Cloud Connector Logs

If you encounter issues while using RICOH Cloud Connector, you can easily download the application logs, which can help troubleshoot the problem.
To download logs:
  1. Open a web browser window.
  2. Enter the URL for the RICOH Cloud Connector Setup page in the address bar:

    http://server_address:port_number/license,

    where server_address is the IP address or host name of the computer where RICOH Cloud Connector is installed and port_number is the application port.

    If you are on the computer where RICOH Cloud Connector is installed and you are using the default port, you can go to http://localhost:15180/license.
  3. Click , the Help icon, on the banner and select Download logs.
  4. Save the log package to your system.
    The procedure for saving the file depends on the web browser settings.

    The logs are saved in ZIP format and the resulting package is named RCC_logs_yyyy-mm-ddThh_mm_ss.zip, where yyyy-mm-dd and hh_mm_ss represent the date and time when the logs were collected.