How-to Videos - RICOH Software Information Center

1 How-to Videos

Video resources for some Ricoh products.

Select your product to find relevant videos.

1.1 RICOH ProcessDirector

Watch these videos to learn more about RICOH ProcessDirector.

	Installing the Application and Features, part 1of 2 Length: 5:54 Created on: July 30, 2021 Presented by: Jerrilyn Rooney Step-by-step instructions on how to install RICOH ProcessDirector for the first time. Adding product features is also covered.
	Installing the Application and Features, part 2 of 2 Length: 9:33 Created on: July 30, 2021 Presented by: Jerrilyn Rooney Step-by-step instructions on how to install a license key on a RICOH ProcessDirector server with features.
	Migration Assistant: Introduction Length: 1:54 Created on: December 6, 2023 A breif introduction to the Migration Assistant, a function introduced in version 3.12.
	Controlling Access: Groups Length: 3:46 Created on: July 30, 2021 Presented by: Linda Liebelt Learn how you can set up role-based groups to restrict access to functions and properties for different sets of users.
	Controlling Access: Users Length: 7:16 Created on: July 30, 2021 Presented by: Linda Liebelt How to add and manage users of RICOH ProcessDirector.
	Controlling Access: Locations Length: 6:23 Created on: July 30, 2021 Presented by: Linda Liebelt Do you have multiple print sites or special secure areas that you want to control access to? Learn how to use Locations in RICOH ProcessDirector to restrict what each user can access.
	Input Devices: Overview Length: 8:21 Created on: July 30, 2021 Presented by: Janet Lindsey An introduction to the many types of input devices supported by RICOH ProcessDirector and its features.
	Input Devices: Batching Methods Length: 7:34 Created on: July 30, 2021 Presented by: Janet Lindsey Learn the different ways that Input devices can be configured to group multiple input files into a batch to submit as one or multiple jobs.
	Input Devices: User Actions Length: 5:27 Created on: July 30, 2021 Presented by: Janet Lindsey What can an operator do with an input device? Get answers here.
	Input Devices: Customer Scenarios Length: 9:10 Created on: July 30, 2021 Presented by: Janet Lindsey With so many different ways to set up input devices, how do I know which to use for my needs? Find suggestions in this video.
	Printing: Introduction Length: 7:13 Created on: July 30, 2021 Presented by: Janet Lindsey An introduction to the many types of printers supported by RICOH ProcessDirector and its features.
	Printing: Defining Printers Length: 20:28 Created on: July 30, 2021 Presented by: Janet Lindsey A deep dive into when and how to use each type of printer definition that RICOH ProcessDirector supports.
	Printing: Managing Printers Length: 5:41 Created on: July 30, 2021 Presented by: Janet Lindsey What can an operator do with the various types of printers that RICOH ProcessDirector supports? How are printer errors handled?
	Printing: Scheduling Jobs to Printers Length: 13:22 Created on: July 30, 2021 Presented by: Janet Lindsey Helpful information on how to optimize the assignment of jobs to printers - either automatically or manually.

1.1.1 Installing the Application and Features, part 1 of 2

Step-by-step instructions on how to install RICOH ProcessDirector for the first time. Adding product features is also covered.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.2 Installing the Application and Features, part 2 of 2

Step-by-step instructions on how to install a license key on a RICOH ProcessDirector server with features.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.3 Migration Assistant: Overview

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.4 Controlling Access: Groups

Learn how you can set up role-based groups to restrict access to functions and properties for different sets of users.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.5 Controlling Access: Users

How to add and manage users of RICOH ProcessDirector.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.6 Controlling Access: Locations

Do you have multiple print sites or special secure areas that you want to control access to? Learn how to use Locations in RICOH ProcessDirector to restrict what each user can access

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.7 Input Devices: Overview

An introduction to the many types of input devices supported by RICOH ProcessDirector and its features.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.8 Input Devices: Batching Methods

Learn the different ways that Input devices can be configured to group multiple input files into a batch to submit as one or multiple jobs.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.9 Input Devices: User Actions

What can an operator do with an input device? Get answers here.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.10 Input Devices: Customer Scenarios

With so many different ways to set up input devices, how do I know which to use for my needs? Find suggestions in this video.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.11 Printing: Introduction

An introduction to the many types of printers supported by RICOH ProcessDirector and its features

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.12 Printing: Defining Printers

A deep dive into when and how to use each type of printer definition that RICOH ProcessDirector supports.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.13 Printing: Managing Printers

What can an operator do with the various types of printers that RICOH ProcessDirector supports? How are printer errors handled?

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.1.14 Printing: Scheduling Jobs to Printers

Helpful information on how to optimize the assignment of jobs to printers - either automatically or manually.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.2 RICOH Supervisor

Video resources to learn how to use RICOH Supervisor.

	RICOH Supervisor Overview Length: 2:50 Created: April 2021 An overview of the RICOH Supervisor product
	RICOH Supervisor Data Collector Overview Length: 2:25 Created: February 2021 Overview of RICOH Supervisor Data Collector
	Real Time Display Overview Length: 2:33 Created: May 2021 An overview of the Real Time Display feature
	Working with Dashboards Length: 2:34 Created: June 2021 Detailed view of the dashboard tab and filter options
	Default Dashboards Length: 6:24 Created: March 2021 An overview of the three default dashboards in Supervisor: Capacity Planning, Printer Utilization, and Job Insights.
	Creating Your Own Dashboard Length: 2:12 Created: January 2021 How to create your own dashboard

1.2.1 Product Overview

An overview of the RICOH Supervisor product

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

An overview of RICOH Supervisor including:

Dashboards
Real Time Display tab
Use this tab to create printer groupings and customize printer cards.
Data Collectors tab
Use this tab to identify Data Collector connectivity issues, download an updated version of the Data Collector application
Settings tab
Use this tab to update user preferences and create notifications, group locations and define shifts. You can also create relationships between shifts and locations.

1.2.2 Data Collector Overview

Overview of RICOH Supervisor's Data Collector

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

Learn the basics of RICOH Supervisor Data Collector, such as where to find general information about the Data Collector, Data Collector's connectivity status, available updates and number of available or used data sources. Find out how to:

Add a printer using an IP address
Scan an IP address range to find and add multiple printers at the same time
Check the connectivity status of a printer and look for more details about connectivity issues

You will also learn how Data Collector automatically populates printer data after connecting to and identifying a printer.

1.2.3 Real Time Display Overview

An overview of the Real Time Display feature

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

An overview of the Real-Time Display feature, including how to customize cards to set target for various metrics and how to create printer groups for the real-time display.

1.2.4 Working with Dashboards

Detailed view of the dashboard tab and filter options

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

A detailed view of the dashboard tab and various filtering options. Also learn how to customize the colors of your dashboard, restore a dashboard to its default settings, download a dashboard, and download individual widgets.

1.2.5 Default Dashboards

An overview of the three default dashboards in RICOH Supervisor: Capacity Planning, Printer Utilization, and Job Insights.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

An overview of the three default dashboards in Supervisor, including checking the last refresh time and the default date filters applied to all dashboards.

1.2.6 Creating Your Own Dashboard

How to create your own dashboard

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

This video shows you how to create a dashboard that meets your needs, either by copying an existing dashboard or by adding a blank dashboard, then customizing it to include the information that is most important to you. This process includes using default widgets from widget library, editing a widget (if you have the self-service feature enabled), rearranging the widgets based on your liking, and deleting widgets from a dashboard.

1.3 RICOH TotalFlow Producer

Watch these videos to learn more about TotalFlow Producer.

	Overview Length: 6:21 Created: July 2023 A brief overview of the RICOH TotalFlow Producer user interface.
	Setting up RICOH Cloud Connector and Hot Folders Length: 5:26 Created: July 2023 A walkthrough of the process to download, install, and configure RICOH Cloud Connector, then create a hot folder and connect it to RICOH Cloud Connector.
	Adding Users Length: 3:49 Created: July 2023 A demonstration of how to add a user to RICOH TotalFlow Producer.
	Adding Customers Length: 2:28 Created: July 2023 A demonstration of how to add a customer to RICOH TotalFlow Producer.
	Submitting Orders and Jobs Length: 4:35 Created: July 2023 A demonstration of how to submit jobs and orders in RICOH TotalFlow Producer.
	Preflight Length: 2:50 Created: July 2023 A demonstration of the preflight function in RICOH TotalFlow Producer.
	Editing PDF Files Length: 5:51 Created: July 2023 A demonstration of how to use the PDF Editor Add-on in RICOH TotalFlow Producer.
	Custom Job and Order Statuses Length: 3:06 Created: July 2023 A demonstration of how to manually change job statuses and how to add job statuses that are unique to your operations in RICOH TotalFlow Producer.
	Sending Jobs to Hot Folders and Printers Length: 1:21 Created: July 2023 A demonstration of how to send jobs to printer and hot folders in RICOH TotalFlow Producer.

1.3.1 Overview

A brief overview of the RICOH TotalFlow Producer user interface.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.2 Setting up RICOH Cloud Connector and Hot Folders

A walkthrough of the process to download, install, and configure RICOH Cloud Connector, then create a hot folder and connect it to RICOH Cloud Connector.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.3 Adding Users

A demonstration of how to add a user to RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.4 Adding Customers

A demonstration of how to add a customer to RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.5 Submitting Orders and Jobs

A demonstration of how to submit jobs and order in RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.6 Preflight

A demonstration of the preflight function in RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.7 Editing PDF Files

A demonstration of how to use the PDF Editor Add-on in RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.8 Custom Job and Order Statuses

A demonstration of how to manually change job statuses and how to add job statuses that are unique to your operationsRICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode

1.3.9 Sending Jobs to Hot Folders and Printers

A demonstration of how to send jobs to printer and hot folders in RICOH TotalFlow Producer.

Tip: To open the video in full screen mode:

Using Firefox: Click the full screen icon in the lower right corner of the video player.
Using Chrome or Edge: Click this link: Open in full screen mode