Starting the base product and secondary servers

RICOH ProcessDirector base product and secondary servers start automatically when the systems on which they are installed start. However, you might need to start the base product or a secondary server without restarting the entire operating system.

After a system shutdown and restart, all the printers are disabled. If you want all the printers that were enabled before the shutdown to be enabled after the system is restarted, you can change the Remember enabled status of printers system property to Yes.

To start the base product or remote secondary servers:

  1. Log in to the system as the RICOH ProcessDirector system user ( aiw1 is the default).
  2. Access the command line.
  3. Enter this command:
    • startaiw
  4. If the startaiw command fails, enter these commands:
    • stopaiw
    • startaiw
On the primary computer, the command starts the primary server, local secondary servers, the user interface program, and the information center. On a secondary computer, the secondary server starts and connects to the primary server.

In this section:

  1. Starting and stopping the base product when the DB2 server is on a different computer
    The RICOH ProcessDirector primary server and its DB2 client must always be able to connect to the DB2 server. If the DB2 server is installed on a different computer and you reboot that computer, you must stop and restart RICOH ProcessDirector.

Related information:

Recovering from an unplanned outage
Primary server
Backing up and restoring RICOH ProcessDirector data
Setting system properties
Parent topic: Starting, stopping, and uninstalling