Installing document processing features using Feature Manager

Follow these steps to install document processing features using the RICOH ProcessDirector Feature Manager.
    Note:
  • Features are installed in trial mode. After the features are installed in trial mode, you can download and install license keys for them using the instructions in the RICOH ProcessDirector: Planning and Installing guide.
  • To see whether a feature is running in trial mode, choose Administration ⇒ Licenses and look at the License State column. To see how many days remain for the feature in trial mode, select View log in the RICOH ProcessDirector System Summary portlet to open the system log.

To install one or more document processing features:

  1. If you use RICOH ProcessDirector for Linux or AIX and have one or more secondary servers defined and started, stop all of the secondary servers.
  2. Log in to RICOH ProcessDirector as a user authorized to use Feature Manager.
  3. Click the Administration tab.
  4. In the left pane, choose Utilities ⇒ Features.
    If you see an error message, you must start Feature Manager manually:
    1. Log in to the primary computer. On AIX or Linux, log in as the RICOH ProcessDirector system user (aiw1 is the default). On Windows, log in as an administrator.
    2. On AIX or Linux, open a command prompt and type: startaiw -f
    3. On Windows, click the Windows Start button, type services to search for the Services App, and click the Services App. Then, right-click the Feature Manager Service and select Restart.
    4. Reload the Feature Manager web page.
  5. If the feature that you want to install is not listed, you must import it. See Adding or upgrading a feature using Import Package in the RICOH ProcessDirector Information Center for details about importing the feature package.
  6. If the feature that you want to install is in the list, select the check box next to it.
  7. In the Available versions column for each feature, select the version of the feature you want to install.
  8. Click Install.
  9. Review the information in the confirmation window, then click OK to continue.
    The features are installed, then RICOH ProcessDirector is restarted to finish the install process.
  10. Click DISMISS to close the Feature Manager browser tab.
  11. To complete the process, clear your browser cache.
    Information that is stored in the browser cache can cause errors when you try to use the newer level. Clearing the cache prevents those errors.
  12. Log in again.
  13. Restart any secondary servers that you stopped in step 1.
The feature or features are installed and RICOH ProcessDirector is restarted to finish the install process.
    Note:
  • If you see error messages during the installation process, you can review the logs located in /path/extensions/doc1 (AIX and Linux) or \path\extensions\doc1 (Windows). For example, on AIX or Linux, the path is /opt/infoprint/ippd. On Windows, the path is C:\Program Files\Ricoh\ProcessDirector.
Parent topic: Installing the feature on the RICOH ProcessDirector primary computer