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Operating Instructions Setup Guide

Ricoh Company, Ltd

1 Operating Instructions Setup Guide

1.1 Introduction

1.1.1 Important

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this product, losses of documents or data, or the use or non-use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of important documents or data. Documents or data might be erased due to your operational errors or malfunctions of the machine. Also, you are responsible for taking protective measures against computer viruses, worms, and other harmful software.

In no event will the manufacturer be responsible for any documents created by you using this product or any results from the data executed by you.

1.1.2 Cautions Regarding This Guide

  • Some illustrations or explanations in this guide may differ from your application due to improvement or change in the application.
  • The contents of this document are subject to change without notice.
  • No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted without prior consent of the manufacturer.

1.1.3 Guides for This Application

The following guides are available for this application.
Instruction Manuals

These instruction manuals are included:

  • Setup Guide (Printed/PDF)

    This guide explains setup and startup procedures for this application.

  • Quick Start Guide (Printed)

    This guide explains how to log in to the application, do a basic configuration, and print the User’s Guide.

  • User's Guide (HTML/PDF)

    This guide explains the functions and basic operations of this application.

Adobe Acrobat Reader or Adobe Reader is required to view the PDF documentation. You can view the HTML documentation using a web browser.

Help

Field help is available on many screens to provide information for specific tasks and settings. In this guide, this type of help is referred to as on-screen field help.

In addition, the Help menu provides access to the HTML version of the User’s Guide directly from the user interface.

1.1.4 How to Read the Documentation

1.1.4.1 Before Using This Application

This manual contains instructions and cautions for correct use of this application. Before using this application, read this manual thoroughly and completely. Keep this manual handy for future reference.

1.1.4.2 How to Use the Manuals and Help

Use the instruction manuals and Help according to your needs.
To learn how to install and start this application
See the Setup Guide.
To start working with RICOH TotalFlow Production Manager
See the Quick Start Guide.
To learn about the functions and basic operations of this application
See the User's Guide.
To learn about configuring on-screen settings
See the on-screen field help.
Displaying the instruction manuals (Setup Guide and User's Guide)

Use these procedures to display the instruction manuals (HTML/PDF).

The descriptions in the HTML and PDF formats of the instruction manuals are the same.

  • To display the HTML User's Guide:
    • In the TotalFlow Production Manager user interface, click Help, the help button, at the right of the menu bar, then click Help.
    • If you are not logged in to TotalFlow Production Manager, enter this URL in a web browser: http://hostname:15888/help/index.jsp. The name of the computer where TotalFlow Production Manager is installed is hostname.
    HTML User's Guide
  • To display the PDF manuals, click Start, point to All Programs, then RICOH TotalFlow Production Manager, and then click either Setup Guide or User's Guide.
PDF User's Guide
Displaying balloon help
  • When you mouse over certain items on the pages of the user interface (point without clicking), help for that item appears inside a balloon.
    Help for Move Job button
  • Click Question mark to see balloon help for the property. In the balloon help, click Question mark to display the related page in the HTML User's Guide.
Balloon help

1.1.4.3 Symbols

The following symbols are used in this manual to help you to identify content quickly.
Important:
This symbol indicates points to pay attention to when using the application. Be sure to read these explanations.
Note:
This symbol indicates supplementary information that you may find helpful, but not essential to completing a task.
Bold Bold type indicates the names of keys, menus, menu items, windows, field labels, settings, and buttons. It also indicates the names of commands and new terms.
Italic Italic type indicates variables that you must replace with your own information.
Monospace Monospace type indicates computer input and output and file names.
{} In messages and other elements of the user interface, curly brackets indicate variables that a program replaces with its own information.
... An ellipsis indicates that a series can continue.

1.1.5 Trademarks

RICOH TotalFlow Production Manager is a trademark of Ricoh Company, Ltd. in the United States, other countries, or both.

Adobe, the Adobe logo, Acrobat, the Adobe PDF logo, Distiller and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. Parts of this software product are ©Copyright 1984–2025 Adobe Systems Incorporated and its licensors. All rights reserved.

Eclipse OpenJ9 documentation is subject to the following copyright: Copyright © 2017, 2025 IBM Corp.

Enfocus PitStop Server is a trademark of Enfocus BVBA. Enfocus is an Esko company.

Fiery is a registered trademark of Electronics for Imaging, Inc. in the U.S. and/or certain other countries. EFI is a trademark of Electronics for Imaging, Inc. in the U.S. and/or certain other countries.

Firefox is a registered trademark of the Mozilla Foundation.

Google and Chrome are trademarks of Google Inc.

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.

Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

MarcomCentral and FusionPro are registered trademarks of MarcomCentral®, a Ricoh Company.

Microsoft, Windows, Windows Server, and Microsoft Edge are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The proper names of the Windows operating systems are as follows:

  • Windows 10:
    • Microsoft® Windows 10 Pro
    • Microsoft® Windows 10 Enterprise
  • Windows 11:
    • Microsoft® Windows 11 Pro
    • Microsoft® Windows 11 Enterprise
  • Windows Server 2019:
    • Microsoft®Windows Server® 2019 Standard
    • Microsoft®Windows Server® 2019 Essentials
  • Windows Server 2022:
    • Microsoft®Windows Server® 2022 Standard
  • Windows Server 2025:
    • Microsoft®Windows Server® 2025 Standard

OpenJDK is a trademark of Oracle America, Inc. Java and OpenJDK are trademarks or registered trademarks of Oracle and/or its affiliates. Copyright Oracle America, Inc.

PostgreSQL Database Management System (formerly known as Postgres, then as Postgres95) is a trademark of Cybertec – The PostgreSQL Database Company.

Sentinel® is a registered trademark of Thales DIS CPL USA, Inc.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

1.2 Before Installation

1.2.1 Overview of RICOH TotalFlow Production Manager

RICOH TotalFlow Production Manager lets you manage your printing processes on up to 15 printers with a distinct IP or host name, from a single web browser-based user interface. TotalFlow Production Manager is installed as a server and the user interface acts as a client.

TotalFlow Production Manager provides a central location for assigning jobs to printers and managing print jobs. It routes and tracks incoming, processing, and completed jobs and lets you edit job tickets until the last minute. TotalFlow Production Manager lets you change print order, change output printers, and reprint jobs easily.

TotalFlow Prep lets you do make-ready tasks such as editing, imposition, and changing page layout. TotalFlow Prep sends jobs with their job tickets to TotalFlow Production Manager. TotalFlow Prep and TotalFlow Production Manager work seamlessly to create jobs, apply make-ready settings, and send jobs to the best matching printer.

TotalFlow Production Manager also supports job submission by dragging and dropping jobs into hot folders. You can also submit jobs from other systems by using the line printer daemon (LPD) protocol for file transmission.

With networked communication to your printers, you can easily check printer and job status.

1.2.2 Before Setting Up

This section explains the setup flow and computer requirements of TotalFlow Production Manager.

Read this section thoroughly before setting up this application.

1.2.2.1 Setup Steps

Set up TotalFlow Production Manager in this order:
Step 1 Check the operation environment. Computer Requirements
Step 2 If you are installing a patch, back up your data. Backing up Data
If you are migrating to a new operating system, follow the instructions for migration. Migrating to a New Operating System
Step 3 Install TotalFlow Production Manager. Installing TotalFlow Production Manager
Step 4 If you will use the LPD protocol to submit jobs to TotalFlow Production Manager, disable any other LPD server on the system where you installed TotalFlow Production Manager. Disabling the LPD Server
Step 5 If you will use the LPD protocol to submit jobs, install the LPR client. Installing the LPR Client
Step 6 If you will use FTP to submit jobs to TotalFlow Production Manager, install and configure the FTP server. Follow the instructions in the Set Up FTP in IIS 7 topic in the Microsoft TechNet Library at http://technet.microsoft.com/en-us/library/cc771012(v=ws.10).aspx .
Step 7 If you will use TotalFlow PM PDF Print Driver to submit jobs to TotalFlow Production Manager, install and configure the TotalFlow PM PDF Print Driver. Installing and Configuring TotalFlow PM PDF Print Driver
Step 8 Install the permanent license. You can do this now or at any time until the trial license expires. Installing the Permanent License
Step 9 Install a web browser and configure the system where you will access TotalFlow Production Manager. Configuring Client Computers
Step 10 Log in to TotalFlow Production Manager. Logging in to TotalFlow Production Manager
Step 11 Configure TotalFlow Production Manager. Configuring TotalFlow Production Manager ; see also TotalFlow Production Manager Quick Start Guide and TotalFlow Production Manager User's Guide.

1.2.2.2 Computer Requirements

To run TotalFlow Production Manager, your computer must meet these requirements. Before setup, check that all the requirements are met.

This table lists the requirements for the computer where you install TotalFlow Production Manager:

Item Requirements
Computer
  • CPU: 2.5 GHz quad-core or higher
  • Main memory: 8 GB
Hard disk
  • 10–GB free space on the System Drive.
  • 1–5 printers: 100–GB free space
  • 6–15 printers: 200–GB free space
    Note:
  1. Because TotalFlow Production Manager does not check the space available on the hard disk, you might be able to install and start TotalFlow Production Manager with less space. If you do, you will receive a Windows error message or a database error message when the hard disk is full.
  2. A Printer is a distinct printer IP or host name.
Operating system One of these:
  • Windows 10 Pro/Enterprise (64–bit)
  • Windows 11 Pro/Enterprise (64–bit)
  • Windows Server 2019 Standard/Essentials (64–bit)
  • Windows Server 2022 Standard (64–bit)
  • Windows Server 2025 Standard (64-bit)
File system NTFS or ReFS recommended
TCP/IP and UDP ports
  • TotalFlow Production Manager user interface: 15080, 15009, 15505, 80
  • User's Guide in HTML format: 15888
  • LPD server: 515
  • FTP server: 20, 21
  • PDF/JDF and Postscript: 80, 8010, 9100, 9101, 9102, 9103
  • SMTP: 25
  • Printer Connector: 15509, 15580, 15505
  • TotalFlow Prep: 17080
  • CommPoint: 55555
  • PitStop server: 139, 445
  • PostgreSQL database: 55559
  • UDP: 523
If your firewall is configured to block these ports, open them. To add these ports as exceptions, read the documentation for your firewall.
Web browser One of these:
  • Mozilla Firefox 140.0.4
  • Google Chrome 138.0.7204.158
  • Microsoft Edge 138.0.3351.83
    Note:
  • For more information about the browsers that can be used on specific operating systems, see Configuring Client Computers.
  • The Mozilla Firefox and Google Chrome versions listed above are the latest versions tested with TotalFlow Production Manager 4.3.9, but you can also use later versions of these browsers.

This table lists the requirements for any computer that will access TotalFlow Production Manager:

Item Requirements
Operating system One of these:
  • Windows 10 Pro/Enterprise (32–bit or 64–bit)
  • Windows 11 Pro/Enterprise (32–bit or 64–bit)
  • Windows Server 2019 Standard/Essentials (64–bit)
  • Windows Server 2022 Standard (64–bit)
  • Windows Server 2025 Standard (64-bit)
  • OS X 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra
Display 1280 x 800 pixels or greater, 16.7 million colors or more
Web browser One of these:
  • Mozilla Firefox 140.0.4
  • Google Chrome 138.0.7204.158
  • Microsoft Edge 138.0.3351.83
    Note:
  • For more information about the browsers that can be used on specific operating systems, see Configuring Client Computers.
  • The Mozilla Firefox and Google Chrome versions listed above are the latest versions tested with TotalFlow Production Manager 4.3.9, but you can also use later versions of these browsers.
Supported languages
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Spanish

1.3 Installation

1.3.1 Backing up Data

You can use the aiwbackup program to archive a copy of your TotalFlow Production Manager configuration, or allow the uninstall program to do the data backup. Then use the backup copy to restore the configuration.
    Important:
  • You cannot use the backup and restore programs to back up data from one version of TotalFlow Production Manager and restore it to another version.
  • The aiwbackup program stops TotalFlow Production Manager automatically. If you use any other backup program, stop TotalFlow Production Manager first.
  • You can use aiwrestore to restore any data that you back up using aiwbackup or you can follow the restoration procedure in the TotalFlow Production Manager installer.

To do the data backup during the uninstall process, click Yes in the Back up Data dialog window, then specify the archive where you want the data to be stored and whether to include the jobs.

To back up TotalFlow Production Manager data from the command line:

  1. Log in to Windows as a local administrator.
  2. For an optimal display of language characters, set the font to Consolas or Lucida Console.
    1. Open a new Command Prompt window as an administrator.
    2. Right-click , the command line icon, then click Properties.
    3. In the Font tab, select either Consolas or Lucida Console to change the default font, then click OK to save the new setting.
      Command Prompt
  3. In the Command Prompt window, enter one of these commands:
    • To save system data, control files, jobs, input files, and job files (the files in the spool directory that contain job information, including copies of input files): 
      installation_drive:\installation_folder\bin\aiwbackup.bat

      The default location where the backup data is saved is installation_drive:\installation_folder\bin\migrateData.zip

    • To save system data, control files, and so on, but not jobs or job files: 
      installation_drive:\installation_folder\bin\aiwbackup.bat -r

      Important: If you use the -r option when you back up TotalFlow Production Manager, you should also use it when you restore the system.

      • On aiwbackup, the -r option does not save jobs or job files.
      • On aiwrestore, the -r option does not restore jobs.
    • To specify a name and location of the archive where you want to store the backup data: 
      installation_drive:\Installation_folder\bin\aiwbackup.bat -r -f archive_name.zip
    The -f option specifies the name and location of the archive that contains the restored data.

    You see a confirmation message.

  4. Press Enter to proceed with the backup.

    The backup might take several minutes to complete, depending on the number and size of files to be backed up. Some status updates appear in the command prompt window while the backup is running. When it completes, you can see the backup file in the folder you specified or the default location: installation_drive:\installation_folder\bin\migrateData.zip.

1.3.2 Installing TotalFlow Production Manager

To install TotalFlow Production Manager, you need the TotalFlow Production Manager installation media.
To install TotalFlow Production Manager:
  1. Log in to Windows as an administrator.
  2. Insert the TotalFlow Production Manager 64-bit installation media in the drive.
    Note: If you receive this error message: Windows error 216 occurred while loading the Java VM, you have an installation program incompatible with your system.
    The installation should start automatically. If it does not, launch setupTFPM_64.exe, in the DVD root directory.
  3. You see the User Account Control dialog. Click OK.

    You see the TotalFlow Production Manager splash screen:

    Splash screen

  4. Select a language for the installer and click OK.

    You see the Introduction dialog.

  5. Click Next.

    The installer verifies that the prerequisites are installed on your system. This might take a few seconds. When it finishes, you see the License Agreement dialog.

  6. In the License Agreement dialog:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  7. In the Choose Install Folder dialog:
    Choose Install Folder dialog
    1. To change the default installation folder, click Choose. Select the folder where you want to install TotalFlow Production Manager and click OK.
        Note:
      1. If you accept the default installation folder and C:\Program Files\RICOH\TotalFlow PM does not exist, the installer creates it.
      2. The installer creates another folder called installation_drive:\aiw\aiw1. Files that TotalFlow Production Manager uses (for example, spool files, control files, and trace files) are stored there.
    2. Click Install.

    You can see the installation progress bar. The installation might take a few minutes.

  8. To install the permanent license at this point, select Install the permanent license now and enter the license information in the dialog that opens. You can also install the permanent license later from the Windows Start menu.
  9. Click Next.
  10. If you see the Windows Security Alert dialog during the installation, click Unblock.
  11. When TotalFlow Production Manager has been activated, you see the Restore Data dialog. If you saved TotalFlow Production Manager data from a previous installation in a backup file and want to restore it, do these steps.
    1. Select I would like to restore data.
    2. Click Choose.
    3. Select the backup file and click Open.
      The backup file can be in any folder. We recommend installation_drive\installation_folder\bin. The default file name of the backup file is migrateData.zip.
  12. Click Next.

    You see the Install Complete dialog.

  13. If you do not want to open the TotalFlow Production Manager interface at this point, clear the Open the TotalFlow Production Manager user interface now check box.
  14. Click Done.

1.3.3 Disabling the LPD Server

If you plan to use the LPD protocol to submit jobs to TotalFlow Production Manager, disable any other LPD server on the system where TotalFlow Production Manager is installed. The TotalFlow Production Manager server includes an LPD server. Only one LPD server can run on a system at a time.

To disable another LPD server:

  1. Log in to Windows as a local administrator.
  2. Set the view of the Windows Control Panel to Large Icons or Classic View.
  3. Double-click Administrative Tools, then double-click Services.
  4. Look for these services:
    • TCP/IP Print Server (LPDSVC)
    • Line Printer Daemon Service (LPD)
    • Any third-party LPD server that runs as a Windows service
  5. If you find any of these services, double-click it to display its Properties dialog window. In the Startup type list select Manual or Disabled mode, then click OK to close the dialog.
    LPD Service Properties dialog
    Note: Depending on the operating system that you are using, you might not find any of these services. They are not installed and activated on all Windows systems.
  6. If you have installed any third-party LPD server that does not run as a Windows service, see the documentation for that product.

1.3.4 Installing the LPR Client

If you plan to submit jobs from TotalFlow Production Manager to Passthrough printers, which can print both PDF and other data streams, you must install an LPR client on the system where TotalFlow Production Manager is installed. You must also install an LPR client on any system that uses the LPD protocol to submit jobs to TotalFlow Production Manager.
    Note:
  • Many different LPR clients are available. These procedures explain how to install the LPR client supplied with the Windows operating system.
  • This procedure shows how to install the LPR Client on Windows Server 2025. There might be minor differences in other versions of Windows.
  1. Log in to Windows as a local administrator.
  2. Look in C:\Windows\SysWOW64 for a file called lpr.exe. If you find it, stop.
    The LPR client is already installed.
  3. Look in C:\Windows\System32 for lpr.exe. If you find it, go to Step 5.
  4. If you do not find lpr.exe, install the LPR Port Monitor feature. To install the LPR Port Monitor feature:
    1. Click Manage.
    2. Click Add Roles and Features.
    3. Click next until you reach Features.
    4. Select the LPR Port Monitor check box and click Next.
    5. Click Install.
  5. Copy these files from C:\Windows\System32 to C:\Windows\SysWOW64:
    • lpr.exe
    • lprhelp.dll
    • lprmon.dll
    • lprmonui.dll

1.3.5 Installing the Permanent License

The TotalFlow Production Manager installer installs a trial license. The trial license lets you use TotalFlow Production Manager for 60 days. To continue using TotalFlow Production Manager after the trial license expires, you must install a permanent license.

You can install the permanent license as soon as you finish installing TotalFlow Production Manager. You do not have to wait for the trial license to expire.

To install the TotalFlow Production Manager permanent license, you need the email containing the entitlement ID (EID) that you received from Ricoh.

TotalFlow Production Manager comes with these additional features included:

Enhanced Workflow
This feature allows you to use advanced workflow activities, such as pref lighting or transforming other data streams to PDF.
Enhanced Preflight Component
This feature allows you to use custom preflight profiles and action lists.
    Important:
  1. If you used TotalFlow Production Manager with the Base Preflight Component before installing TotalFlow Production Manager with the Enhanced Preflight Component included, clear your browser cache. You must do that to make sure that the graphic interface of the current version is displayed correctly.

Do this procedure on the computer where you installed TotalFlow Production Manager.
  1. In the Windows tool bar, click Start, point to All Programs, then RICOH TotalFlow Production Manager.
  2. Right-click License Manager, then click Run as administrator.
    You see the license application.
  3. Click Help.
    The default browser opens and displays the license application help page with instructions for generating a license key.
    Note: If Microsoft Edge is set as the default browser and you are logged on with the Built-in Administrator account, an error occurs. Set a different browser as default or use a different account with administrator privileges.
  4. Follow the instructions in the license application help.
    Note: If you want to remove or relocate the TotalFlow Production Manager license, read the license revocation and transfer instructions in the Printer Connector installation folder. These instructions are usually stored in C:\Program Files\RICOH\Printer Connector\docs.

1.3.6 Upgrading to a Higher Version

If you already have TotalFlow Production Manager installed, you can upgrade to a higher version without uninstalling your existing software.
To install a higher version of TotalFlow Production Manager, you need the TotalFlow Production Manager installation media.

You can install the permanent license as soon as you finish upgrading TotalFlow Production Manager. You do not have to wait for the trial license to expire.

    Important:
  • When upgrading TotalFlow Production Manager to 4.3, if you currently have a version earlier than 3.1, upgrade to 3.1 first, then to 4.3.
  • If you want to migrate to a new operating system, and you currently have a version earlier than 3.1, upgrade to 3.1 first, then to 4.3. Follow the instructions in the Migrating to a new operating system section.
Do this procedure on the computer where you installed TotalFlow Production Manager.
  1. Log in to Windows as an administrator.
  2. Insert the TotalFlow Production Manager installation media in the drive.
    The installation should start automatically. If it does not, launch setupTFPM_64.exe in the DVD root directory.
  3. You see the TotalFlow Production Manager splash screen:
    Splash screen
  4. Select a language for the installer and click OK.

    You see the Introduction dialog.

  5. Click Install.

    The installer verifies that the prerequisites are installed on your system. This might take a few minutes.

    You see the License Agreement dialog.

  6. In the License Agreement dialog:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  7. In the Back up Data dialog, choose Yes.
    You see the Backup Directory panel. Select or enter a directory where you want to save the back up data archive, then click Next.
    Important: If, for any reason, the upgrade process fails, use the migration script migrateReload.bat to restore your data. To run the script, follow the instructions in Migrating to a New Operating System.

    To restore your data successfully, run the script on a clean TotalFlow Production Manager installation.

  8. You see a pop-up window saying that you already have an older version of TotalFlow Production Manager and asking if you want to install the new version. Click Yes.

    The new version of TotalFlow Production Manager is installed and activated.

  9. If you see the Windows Security Alert dialog during the installation, click Unblock.
  10. Click Next.

    You see the Install Complete dialog.

  11. Click Done.
    Note:
  1. Clearing the browser cache is recommended before every new installation or upgrade.
  2. You cannot install x64 version on x86 operating system.

1.3.7 Migrating to a New Operating System

If you want to change your operating system, you can back up your data on your current machine and restore it on the new one. You can also restore your data from a 32–bit operating system onto a 64–bit operating system.
    Important:
  • Read carefully the following migration procedure. Otherwise, you might lose important data during the process.
  • If you have a version lower than 3.1, upgrade your current TotalFlow Production Manager to 3.1 using the 3.1 installer.
  • For an optimal display of language characters, set the font to Consolas or Lucida. For information about changing the font, see Step 2 in Backing up Data, p 17.

Do these steps before running the migration procedure:

  1. Install TotalFlow Production Manager 4.2 on the destination machine. Do not perform any action on this newly installed system before the migration is complete.
  2. Copy these files from the TFPM_INSTALL_FOLDER\bin folder on the destination machine to your current machine:
    • migrateData.pl and migrateUnload.bat. You can copy them in any convenient location.
    • getLocaleMsg.pl. Copy it in TFPM_INSTALL_FOLDER\bin. You receive a message asking if you want to overwrite the older version of this file. Click Yes.

You can find the migration scripts in the scripts directory in the installation package of this product.

To migrate your data onto a new operating system, follow these steps:

  1. On your current machine, do this procedure to back up the data.
    1. Log in to Windows as an administrator.
    2. Right-click migrateUnload.bat file, then Run as administrator.
    3. Save the migrateData.zip file generated by the script into a location that you can access from the destination machine.
  2. Revoke the license of your current machine. To revoke the license, contact your service representative.
  3. On the destination machine, do this procedure to restore the data.
    1. Log in to Windows as an administrator.
    2. Copy the migrateData.zip generated during the backup procedure in the TFPM_INSTALL_FOLDER\bin folder.
    3. Right-click on migrateReload.bat, then Run as administrator.
  4. When the migration is complete, restart your computer.
  5. On the destination machine, run the License Application. For more information, see Installing the Permanent License.
    Note:
  1. If you receive the message Server cannot be stopped. Stop it manually. in the command prompt opened by the .bat script, go to RICOH TotalFlow PM service and stop it manually. Then run the script again.
  2. For details about supported migrations, check the TotalFlow Production Manager Readme file.
  3. If you update your operating system to Windows 10 on a machine where TotalFlow Production Manager is already installed, restart the computer when the update is complete, then log in to TotalFlow Production Manager.

1.4 After Installation

1.4.1 Configuring Client Computers

You can access the TotalFlow Production Manager user interface from any Windows or Mac system that has access to the network. You must install and configure a web browser on each system. If you want to access the user interface from the system where you install TotalFlow Production Manager, install a browser there too. Make sure that you set a default browser on the machine where you install TotalFlow Production Manager.

You can install these browsers on these systems:

  Windows 11 Windows 10
Microsoft Edge 138.0.3351.83 Yes Yes
Mozilla Firefox 140.0.4 (see note) Yes Yes
Google Chrome 138.0.7204.158 (see note) Yes Yes
  Windows Server 2019 Windows Server 2022 Windows Server 2025
Microsoft Edge 138.0.3351.83 Yes Yes Yes
Mozilla Firefox 140.0.4 (see note) Yes Yes Yes
Google Chrome 138.0.7204.158 (see note) Yes Yes Yes
Note: This is the latest version tested with TotalFlow Production Manager 4.3.9, but you can also use later versions of this browser.

1.4.1.1 Configuring Mozilla Firefox

To access TotalFlow Production Manager with Mozilla Firefox, you must configure the browser.
Note: This procedure shows how to configure Mozilla Firefox 140.0.4 on Windows 11. There might be minor differences in other releases of Firefox or Windows.

To configure Mozilla Firefox:

  1. Open Firefox.
  2. Type this command in the address bar:
    about:config
  3. Press Enter.
    You see a warning message.
  4. Click Accept the Risk and Continue.

    You see the Advanced Preferences page.

  5. In the search bar, type javascript.enabled.
  6. Make sure that the value of javascript.enabled is true.
  7. To change the language that TotalFlow Production Manager uses for the user interface:
    1. Click the Open application menu icon in the top-right corner, then select Settings from the menu.
    2. On the General page, scroll down to Language and Appearance ⇒ Language.
    3. Click the Choose button next to Choose your preferred language for displaying pages.

      You see the Webpage Language Settings dialog.

    4. If your preferred language is not in the list, click Select a language to add..., then select a language and click Add.
    5. Select your preferred language and click Move up until your language is the first entry in the list.
      TotalFlow Production Manager supports these languages:
      • Dutch
      • English
      • French
      • German
      • Italian
      • Japanese
      • Spanish
        Note:
      • If you set the browser language to a language that is not supported, TotalFlow Production Manager defaults to English.
      • If more than one locale is available for a language, for example, English (United Kingdom) [en-gb] and English (United States) [en-us], it does not matter which locale you choose.
    6. Click OK.
  8. On the Privacy and Security page, scroll down to History.
  9. Click the arrow next to Firefox will and select Use custom settings for history.
  10. In the options list, select Remember browsing and download history.

1.4.1.2 Configuring Google Chrome

To access TotalFlow Production Manager with Google Chrome, you must configure the browser.
Note: This procedure shows how to configure Google Chrome 138.0.7204.158 on Windows 11. There might be minor differences in other releases of Windows or Chrome.

To configure Google Chrome:

  1. Click Customize and control Google Chrome, the configuration icon, then click Settings.

    You see the Settings page.

  2. Open the Privacy and security tab.
  3. Click Third-party cookies.
  4. Scroll down to Sites allowed to use third-party cookies and click Add.
  5. Enter http://hostname:15080/TFPM and click Add.
  6. Go back to the Privacy and security tab and click Site settings.
  7. Click JavaScript and select Sites can use JavaScript.
  8. To change the language that TotalFlow Production Manager uses for the user interface:
    1. On the Settings page, open the Languages tab.
    2. Under Preferred languages, click Add languages.
    3. Select a language from the list and click Add.
      TotalFlow Production Manager supports these languages:
      • Dutch
      • English
      • French
      • German
      • Italian
      • Japanese
      • Spanish
        Note:
      • If you set the browser language to a language that is not supported, TotalFlow Production Manager defaults to English.
      • If more than one locale is available for a language, for example, English and English (United States), it does not matter which locale you choose.
      The languages you added are displayed in the Preferred languages list.
    4. Click More actions, the More actions icon, next to your preferred language.
    5. Select the option Display Chrome in this language, then click Relaunch.

1.4.1.3 Configuring Microsoft Edge

To access TotalFlow Production Manager with Microsoft Edge, you must configure the browser.
Note: This procedure shows how to configure Microsoft Edge 138.0.3351.83 on Windows 11. There might be minor differences in other releases of Windows or Edge.

To configure Microsoft Edge:

  1. Click Settings and more, the Settings and more icon, in the top-right corner of the page and select Settings.
  2. On the Settings page, select Cookies and site permissions.
  3. Under Cookies and data stored, click Manage and delete cookies and site data.
  4. In the Allow section, click Add.
    The Add a site dialog opens.
  5. Enter http://hostname:15080/TFPM.
  6. Select the option Include third-party cookies on this site.
  7. Click Add.
  8. To change the language that TotalFlow Production Manager uses for the user interface:
    1. On the Settings page, select Languages.
    2. Under Preferred languages, click Add languages.
    3. Select a language from the list and click Add.
      TotalFlow Production Manager supports these languages:
      • Dutch
      • English
      • French
      • German
      • Italian
      • Japanese
      • Spanish
        Note:
      • If you set the browser language to a language that is not supported, TotalFlow Production Manager defaults to English.
      • If more than one locale is available for a language, for example, English and English (United States), it does not matter which locale you choose.
      The languages you added are displayed in the Preferred languages list.
    4. Click More actions, the More actions icon, next to your preferred language.
    5. Select Display Microsoft Edge in this language, then click Restart.

1.4.2 Logging in to TotalFlow Production Manager

To log in to TotalFlow Production Manager:
  1. Open a browser window.
  2. Enter this URL in the address bar of your browser, where hostname is the host name or IP address of the computer where TotalFlow Production Manager is installed:
    http://hostname:15080/TFPM
  3. If you see a security message in the browser information bar, close the information bar and continue.

    You see the TotalFlow Production Manager login dialog:

    Login dialog

  4. Enter your user name in the User name field.
    The user name supplied with TotalFlow Production Manager is Admin. User names are case-sensitive.
  5. Enter your password in the Password field.
    The initial password for the Admin user is password. Passwords are case-sensitive.
  6. Click LOGIN.
  7. If this is the first time that you are logging in to TotalFlow Production Manager, or if your password has expired, you must change your password:
    Login dialog with expired password
    1. Enter your old password in the Current password field.
    2. Enter your new password in the New password field and in the Confirm password field.
      Passwords can be from 8 bytes to 32 bytes. They are case-sensitive and cannot include these characters:
      • ' (apostrophe)
      • < (less than)
      • = (equals sign)
      • > (greater than)
      • ` (grave accent)
      • | (vertical bar)
      • ~ (tilde)
      • ${ (dollar sign followed by left brace)
      • DEL (Delete key)
      • All non-printing characters
    3. Click CHANGE.

1.4.3 Starting and Stopping TotalFlow Production Manager

TotalFlow Production Manager runs as a Windows service. It starts automatically when it is installed and whenever you start Windows. If you want to stop and restart TotalFlow Production Manager, use the Windows Services dialog.
    Note:
  • You do not have to exit the TotalFlow Production Manager user interface before you stop or restart TotalFlow Production Manager.

To stop or restart TotalFlow Production Manager:

  1. Go to Control Panel.
  2. Set the view of the Control Panel to Large Icons or Small Icons.
  3. Double-click Administrative Tools.

    You see the Administrative Tools folder.

  4. Double-click Services.

    You see the Services dialog.

  5. Click the Extended tab.
  6. In the list of services, select RICOH TotalFlow Production Manager.

    You see the actions that you can do to TotalFlow Production Manager.

  7. Do one of these:
    • To stop TotalFlow Production Manager, click Stop.
    • To restart TotalFlow Production Manager, click Restart.

1.4.4 Configuring TotalFlow Production Manager

After you log in to TotalFlow Production Manager, you must configure it. This topic provides an overview of the configuration process. For instructions for a basic configuration, see the TotalFlow Production Manager Quick Start Guide. For complete instructions, see the TotalFlow Production Manager User's Guide.

At a minimum, you must have at least one workflow and one printer to use TotalFlow Production Manager.

Workflows receive jobs and submit the jobs to TotalFlow Production Manager printers. Workflows receive jobs through these job submission methods:

TotalFlow applications
You can submit jobs to TotalFlow Production Manager workflows from these programs:
  • RICOH TotalFlow Prep
  • RICOH TotalFlow Production Manager Job Submission
  • RICOH TotalFlow PM PDF Print Driver
Hot folder
You can specify a folder as a hot folder for a workflow. You can use file copy or FTP to copy print files to the hot folder.
LPD
You can use the LPD protocol to send print files to a workflow.
MarcomCentral Web-to-print system
You can use MarcomCentral connections to create orders. TotalFlow Production Manager automatically receives orders from the MarcomCentral stores that you connected, processes the orders as requested, provides status updates, creates packing slips, invoices and settlements.

You create printers to represent printer devices in TotalFlow Production Manager. Printers receive jobs from workflows and send jobs to printer devices. The type of printer that you create to represent a printer device depends on the capabilities of the printer device:

The type of printer that you create in TotalFlow Production Manager to represent a printer device depends on the capabilities of the printer device:

Job Ticket printer
Job Ticket printers are associated with printer devices that support job tickets. You can specify job options by editing the job tickets for jobs assigned to Job Ticket printers.

TotalFlow Production Manager workflows that are associated with Job Ticket printers can receive jobs from these programs:

  • RICOH TotalFlow Production Manager Job Submission
  • RICOH TotalFlow Prep
  • RICOH TotalFlow PM PDF Print Driver
  • External online applications such as MarcomCentral Web-to-print system.
They can also receive jobs in a hot folder or from a print command that uses the line printer daemon (LPD) protocol. Job Ticket printers can communicate directly with printer devices and obtain status on the jobs while they are printing.

Passthrough printer
Passthrough printers are associated with printer devices that can print jobs in many different formats, for example, PCL, PostScript, and PDF. Jobs assigned to passthrough printers do not have job tickets. TotalFlow Production Manager workflows that are associated with Passthrough printers can receive these jobs in a hot folder or from a print command that uses the LPD protocol. Passthrough printers cannot report job status.

Passthrough printers can receive jobs from RICOH TotalFlow Production Manager Job Submission.

This figure shows how jobs flow from workflows to TotalFlow Production Manager printers and then to printer devices:

Workflows, printers, and printer devices

To create and test a simple configuration, do these steps:

  1. Configure a printer to represent the output printer device.
  2. Configure a workflow to use one or more of the job submission methods.
  3. Associate the workflow with the printer.
  4. Submit a job to the workflow using the appropriate job submission type.
  5. Check for output from the printer device.

1.4.5 Enabling HTTPS connection on the TotalFlow Production Manager server

You can activate Transport Layer Security (TLS) in TotalFlow Production Manager and link it to an existing digital certificate.
To activate TLS follow these steps:
  1. Log in to the TotalFlow Production Manager server as an administrator.
  2. Find the https.bat file in the installation package.
  3. Right click https.bat and select Run as an administrator.
  4. Follow the instructions to complete the configuration.
  5. Restart the TotalFlow Production Manager Windows service.

1.4.6 Disabling HTTPS connection on the TotalFlow Production Manager server

To disable HTTPS connection on the TotalFlow Production Manager server:
  1. Log in to the TotalFlow Production Manager server as an administrator.
  2. Find the https.bat file in the installation package.
  3. Right click https.bat and select Run as an administrator.
  4. You see a message saying that HTTPS is already enabled and asking whether you want to disable it. Click Disable.
  5. Restart the TotalFlow Production Manager Windows service.

1.4.7 Uninstalling TotalFlow Production Manager

To uninstall TotalFlow Production Manager, use the Windows Programs and Features utility.

To uninstall TotalFlow Production Manager:

  1. Log in to Windows as a local administrator.
  2. Go to Control Panel.
  3. Set the view of the Control Panel to Large Icons or Classic View.
  4. Double-click Programs and Features.

    You see the Programs and Features dialog.

  5. Select RICOH TotalFlow Production Manager, then click Uninstall/Change.

    You see the TotalFlow Production Manager splash screen, then the Back up Data dialog.

  6. Do either of these:
    • To back up TotalFlow Production Manager
      1. Select Yes and click Next.

        You see the Backup Jobs dialog.

      2. Select Yes to include jobs in the backup file or No to exclude jobs and click Next.

        You see the Backup Directory dialog.

      3. Click Choose. Select the folder where you want to save the backup file and click OK. You can choose any folder. We recommend installation_drive:\installation_folder\bin.
      4. Click Next.

        The backup file is created. The default file name is migrateData.zip.

    • To uninstall without backing up, select No and click Next.

    You see the Uninstall TotalFlow Production Manager dialog.

  7. Click Uninstall.

    You see the Uninstall Complete dialog.

  8. Restart Windows:
    • To restart Windows immediately, select Yes, restart my system.
    • To restart Windows later, select No, I will restart my system myself.
  9. Click Done.
    Note: After reboot, uninstall process will perform some additional operations. Do not stop your machine.

1.4.8 Restoring Data

If you used the aiwbackup program to back up TotalFlow Production Manager, use either the aiwrestore program or the restoration procedure in the TotalFlow Production Manager installer to return to the configuration that you stored in a backup archive.
    Important:
  • You cannot use the backup and restore programs to back up data from one version of TotalFlow Production Manager and restore it to another version.
  • The aiwrestore program stops TotalFlow Production Manager automatically. If you use any other program to restore backed-up data, stop TotalFlow Production Manager first.
  • If you restore your data on a trial or basic version of TotalFlow Production Manager, make sure that the maximum number of printers allowed on that version is not exceeded. Otherwise, the printers are restored but they cannot be enabled.

To restore TotalFlow Production Manager data:

  1. Log in to Windows as a local administrator.
  2. Reinstall TotalFlow Production Manager.
  3. For an optimal display of language characters, set the font to Consolas or Lucida Console.
    1. Open a Command Prompt window.
      Dragging an activity in the Workflow Editor pod
    2. Right-click the command-line icon, then click Properties.
    3. In the Font dialog, select either Consolas or Lucida Console, to change the default font, then click OK to save the new setting.
  4. Open a new command prompt window.
    Right-click the command prompt icon and click Run as Administrator.
  5. Enter one of these commands:
    • To restore system data, control files, jobs, input files, and job files (the files in the spool directory that contain job information, including copies of input files): 
      installation_drive:\installation_folder\bin\aiwrestore.bat

      The default location where the backup data is restored is installation_drive:\installation_folder\bin\migrateData.zip

    • To restore system data, control files, and so on, but not jobs or job files: 
      installation_drive:\installation_folder\bin\aiwrestore.bat -r

      Important: If you used the -r option when you backed up TotalFlow Production Manager, also use it when you restore the system.

      • On aiwbackup, the -r option does not save jobs or job files.
      • On aiwrestore, the -r option does not restore jobs.
    • To specify a name and location of the archive where you want to restore the data: 
      inatallation_drive:\installation_folder\bin\aiwrestore.bat -r -f  /
drive_name:\folder_name\archive_name.zip
    The -f option specifies the name and location of the archive that contains the restored data.

    You see a confirmation message.

  6. Press enter to proceed with the restore.

    When the restore is complete, you see a message that the restore was successful.

1.5 Installing and Configuring Drivers

1.5.1 Installing and Configuring TotalFlow PM PDF Print Driver

You can use the TotalFlow PM PDF Print Driver from either Windows or Mac operating systems to submit jobs to TotalFlow Production Manager. You must install and configure TotalFlow PM PDF Print Driver on each respective system.

You can download TotalFlow PM PDF Print Driver from TotalFlow Production Manager user interface, on any supported browser. Also, you can run the TotalFlow PM PDF Print Driver application executable file from the TotalFlow Production Manager installation package.

TotalFlow PM PDF Print Driver can be installed on any operating system version supported for TotalFlow Production Manager.

    Important:
  • Make sure that you use the TotalFlow PM PDF Print Driver version included in the TotalFlow Production Manager package.
  • TotalFlow PM PDF Print Driver does not run in HTTPS. If you configured the TotalFlow Production Manager server to run in HTTPS, use the same tool to revert to HTTP when using TotalFlow PM PDF Print Driver.

1.5.1.1 Installing and Configuring TotalFlow PM PDF Print Driver on Mac OS X

To install TotalFlow PM PDF Print Driver, you must have OS X Mavericks (v10.9) or higher. Also, you must have administrator rights on the system where you install it.
Follow these steps to install TotalFlow PM PDF Print Driver from the TotalFlow Production Manager interface.
  1. Log in to Mac OS as an administrator.
  2. Open TotalFlow Production Manager on any supported browser.
  3. Click Admin tools the administrator tools icon at the right of the menu bar.
  4. In the options list that opens, select Download driver....
  5. Save the driver archive on your computer.
  6. Go to Downloads ⇒ RICOH and right-click the TotalFlow PM PDF Print Driver icon.
  7. In the menu that appears, select Open.
    An installation application starts.
  8. Follow the instructions to run the installation application.
  9. Select a language for the installer and click OK:

    You see the Introduction dialog.

  10. Click Next.
  11. In the License Agreement dialog:
    1. Read the license agreement.
    2. Select I accept the terms of the License Agreement.
    3. Click Next.
  12. In the User and Company dialog:
    1. Enter your name in the User name field.
    2. Enter the name of your company in the Company name field.
    3. Click Next.
  13. In the Set server IP/Hostname dialog, enter the IP or host name of the TotalFlow Production Manager server to which you want to submit jobs.
  14. Review the information in the Pre Installation Summary dialog and click Install.

    TotalFlow PM PDF Print Driver is installed and activated.

To change this IP/host name address of the TotalFlow Production Manager server to which you want to submit jobs, follow these steps:
  1. Go to Applications folder.
  2. Open the TotalFlow PM PDF Print Driver IP changing application.
  3. In the Settings tab, enter the new IP/host name in the Change Server field:
    Change Server IP Dialog
  4. To make sure that the connection to the new server is established, click Test connection or OK. If the connection is valid, the new IP/host name is saved.
  5. To exit the application, click Cancel.
Important: Although only users with Administrator rights can install TotalFlow PM PDF Print Driver, any user can change the server IP/host name.

If any user changes the IP/host name of the TotalFlow Production Manager server, all users of theTotalFlow PM PDF Print Driver will submit jobs to the new printing server, unless they change it again.

To install TotalFlow PM PDF Print Driver from the TotalFlow Production Manager installation package, follow these steps:

  1. On the computer where TotalFlow Production Manager is installed, open the TotalFlow Production Manager installation package.
  2. Open the Drivers folder.
  3. Copy the RICOH_TotalFlow_PM_PDF_Print_Driver_4_x_x_MacOSX.zip archive onto your machine.
  4. Extract the archive files and run the driver installation.

1.5.1.2 Installing and Configuring TotalFlow PM PDF Print Driver on Windows

To install TotalFlow PM PDF Print Driver, you must have administrator rights on Windows.
To install TotalFlow PM PDF Print Driver from the TotalFlow Production Manager user interface:
  1. Log in to Windows as an administrator.
  2. Open TotalFlow Production Manager on any supported browser.
  3. Click Administrator tools the administrator tools icon at the right of the menu bar.
  4. In the options list that opens, select Download driver.
  5. Save the driver installation file on your computer.
  6. Double-click the TotalFlow PM PDF Print Driver installation file.
    An installation application starts.
  7. Follow the instructions to run the installation application.
  8. Select a language for the installer and click OK.
    Choose Language Dialog

    You see the Introduction dialog.

  9. Click Next.
  10. In the License Agreement dialog:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  11. In the Choose Install Folder dialog, enter the full path name of the folder where you want to install the driver.
  12. Click Next.
  13. In the Printer Name dialog, enter the name of the printer associated with the TotalFlow PM PDF Print Driver.
  14. Review the information in the Pre Installation Summary dialog and click Install.
  15. Restart your system.

    TotalFlow PM PDF Print Driver is installed and activated.

  16. Configure the newly created printer to allow other users to work with it:
    1. In Windows Start menu, go to Control Panel ⇒ All Control Panel Items ⇒ Devices and Printers.
    2. In the Printers area, right-click the printer you created and select Printer Properties in the options list that opens.
    3. Under Group or user names, either select Everyone or click Add to grant permissions to a certain user.
    4. Under Permissions, select Allow check box for whatever permissions you want to grant.
    5. Click OK.
      Note:
    1. Any user can create several printers by running the TotalFlow PM PDF Print Driver installation application again. For other users to be able to send jobs, or manage documents and the printers, the owner must grant the respective permissions.
    2. Each user must specify their own settings in the Printing Preferences dialog window. The printing preferences set by one user do not change other users’ settings.Browse for Folder on Server
  17. Optionally, you can add as many printers as you need, using the same driver, without running the installation application again. To do that, follow these steps:
    1. On the Windows start page, click Printers & scanners, then Add printer or scanner.
    2. Click The printer that I want isn’t listed.
    3. Select Add a local printer or network printer with manual settings.
    4. Click Next.
    5. Select Use an existing port
    6. Click Next.
    7. In the Manufacturer area, select Ricoh.
    8. In thePrinters area, select Ricoh TotalFlow PM PDF Print Driver.
    9. Click Next.
    10. Select Use the driver that is currently installed (recommended).
    11. Click Next.
    12. Type a new printer name and click Next.
    13. Follow the next steps of the wizard, until the new printer is installed.
    Note: The procedure above shows Windows 10. There might be minor differences in other Windows releases.

To install TotalFlow PM PDF Print Driver from the TotalFlow Production Manager installation package, follow these steps:

  1. On the computer where TotalFlow Production Manager is installed, open the TotalFlow Production Manager installation package.
  2. Open the Drivers folder.
  3. Copy the RICOH_TotalFlow_PM_PDF_Print_Driver_4_x_x_Windows_x64 or RICOH_TotalFlow_PM_PDF_Print_Driver_4_x_x_Windows_x86 archive onto your machine.
    Note: 4_x_x is the current driver version number.
  4. Extract the archive files and run the driver installation.

1.5.1.2.1 Upgrading TotalFlow PM PDF Print Driver to a Higher Version

If you already have TotalFlow PM PDF Print Driver installed on Windows, you can upgrade to a higher version without uninstalling your existing driver.
To install a higher version of TotalFlow PM PDF Print Driver, choose one of these options:
  • Download the TotalFlow PM PDF Print Driver from TotalFlow Production Manager interface.
  • Run the TotalFlow PM PDF Print Driver executable file from the TotalFlow Production Manager installation package.
To install a higher version of TotalFlow PM PDF Print Driver from the TotalFlow Production Manager interface, do this procedure on the computer where you installed TotalFlow PM PDF Print Driver.
  1. Log in to Windows as an administrator.
  2. Open TotalFlow Production Manager on any supported browser.
  3. Click Admin icon the administrator tools icon at the right of the menu bar.
  4. In the options list that opens, select Download driver....
    You see a pop-up window saying that you already have an older version of TotalFlow PM PDF Print Driver and asking if you want to install the new version.
  5. Click Yes.

    The new version of TotalFlow PM PDF Print Driver is installed and activated and it contains all the settings that you made on the previous version.

To install a higher version of TotalFlow PM PDF Print Driver from the TotalFlow Production Manager installation package, follow these steps:

  1. On the computer where TotalFlow Production Manager is installed, open the TotalFlow Production Manager installation package.
  2. Open the Drivers folder.
  3. Copy the RICOH_TotalFlow_PM_PDF_Print_Driver_4_x_x_Windows_x64 or RICOH_TotalFlow_PM_PDF_Print_Driver_4_x_x_Windows_x86 archive onto your machine.
    Note: 4_x_x is the current driver version number.
  4. Extract the archive files and run the driver installation.

1.5.2 Uninstalling TotalFlow PM PDF Print Driver

1.5.2.1 Uninstalling TotalFlow PM PDF Print Driver from Mac OS X

To uninstall TotalFlow PM PDF Print Driver from Mac OS X:
  1. Log in to Mac OS as an administrator.
  2. In Applications, go to the driver installation folder and click the Remove RICOH TotalFlow PM PDF Print Driver icon.
    You see the Uninstall RICOH TotalFlow PM PDF Print Driver dialog window.
  3. Click Uninstall.
  4. Enter your user name and password to allow the uninstalling and click OK.
  5. Click Done to quit the application.

1.5.2.2 Uninstalling TotalFlow PM PDF Print Driver from Windows

To uninstall TotalFlow PM PDF Print Driver from Windows:
  1. Log in to Windows as an administrator.
  2. On the start page, click Control Panel ⇒ Programs and Features.
  3. Right-click TotalFlow PM PDF Print Driver, then click Uninstall/Change.
    You see the Uninstall TotalFlow PM PDF Print Driver dialog window.
  4. Click Next until the uninstallation process is complete.
  5. Click Done to quit the application and restart your system.