Troubleshooting InfoPrint Manager Transform Feature

As you use InfoPrint Manager Transform Feature, you might need to diagnose error messages or work with Software Support to request trace information.

Transform Feature issue error messages as you work with them. The location of these messages varies according to which print server is being used for transforms.

If you have determined that there is a problem based on error messages that have been issued, you might need to work with Software Support to request a trace of Transform Feature.

In this section:

  1. Troubleshooting with InfoPrint Manager
    AIX, Linux, and Windows users can see transform error messages. Diagnosticians can find transform error messages in the system log and in the Transform Server Job Log.
  2. Configuring a trace for a transform server
    The Properties Page for Transform Server Trace page lets you enable or disable tracing for the specified transform server. You only use this page when Software Support asks you to run a trace to help diagnose a problem.
  3. The InfoPrint Manager Transform Feature server is not responding
    The transform features server becomes unresponsive, failing to transform any job until restarting it.
Parent topic: Transform Feature