Starting the SAP callback process on Windows

Each SAP R/3 system using the InfoPrint Manager callback support needs to have one callback process running. To start the SAP callback process on an InfoPrint Manager Windows server, you must access the SAP Callback Processes from the InfoPrint Manager Management Console.

The SAP Callback Processes object is only visible if you have installed the optional InfoPrint Manager: SAP Print Feature, LCD4-5646.

  1. Verify that you can ping the SAP server by host name:
    1. From a either a Command or a Command Prompt window, specify ping hostname, where hostname is the unqualified name for the SAP server, such as sapsrv.
    2. If you cannot ping the SAP server by host name, edit the hosts file in the C:\Windows\system32\drivers\etc folder and add both the host name and the IP address of the SAP server (for example, 192.168.11.109 sapsrv).
  2. From the Start menu, select Programs → InfoPrint Manager → Management Console.
  3. Right-click SAP Callback Processes in the Objects view in the left pane of this window and click New.
  4. Specify the values that you gathered in Collecting information necessary to start an SAP callback daemon or process, click OK, and wait.
  5. If the callback process has started correctly, the main panel should show a state of RUNNING.
    • If the state shows Failed To Start, the process has not started correctly. To resolve the problem, if the message displayed does not provide enough information to correct the problem, you can switch to the Server Log view for additional messages.
    • See Expanding server ports for SAP callback processes if you receive this message: 
      5010-760: There are no available port numbers
    • For all other messages, correct the problems cited, and try to start the callback process again. If it still does not start correctly, contact your service representative.
    Note:

  • If you are running the callback process on InfoPrint Manager for Windows, you do not need to configure to start SAP Callback Processes on a system reboot because at reboot the InfoPrint Manager SAP service is always started and the service will restart any SAP callback process that was not manually stopped.

  • The Host Name Resolution must be enabled and functional for the sapcbd daemon to communicate correctly with the SAP systems.

In this section:

  1. Expanding server ports for SAP callback processes
Parent topic: Starting the SAP callback daemon or process