Running the installation program

Follow these steps to install RICOH ProcessDirector Plug-in for Adobe Acrobat using the plug-in installer file that is copied to the primary computer during installation of the PDF Document Support feature.

The installer file that comes with the PDF Document Support feature is placed here:

  • On Windows: C:\aiw\aiw1\share\Ricoh-ProcessDirector-Plug-in-for-AdobeAcrobat-Setup.exe
  • On Linux: /aiw/aiw1/share/Ricoh-ProcessDirector-Plug-in-for-AdobeAcrobat-Setup.exe

To run the installation program:

  1. Download the installer file from the primary computer to the Windows computer that has Adobe Acrobat installed on it using the RICOH ProcessDirector user interface.
    1. On the client Windows computer, log in as an administrator.
    1. Log in to RICOH ProcessDirector as a member of the Administrator group.
    2. Click the Administration tab.
    3. In the left pane, choose Utilities Plug-in for Adobe Acrobat.
    4. Click RICOH ProcessDirector Plug-in for Adobe Acrobat.
      The browser's default file download process is used to transfer the file. You might have to choose where to store the file.
    5. Log out of RICOH ProcessDirector.
  2. Close all open applications that could be using Adobe Acrobat, Distiller, or Reader. Many Web browsers use Adobe Acrobat Reader, so make sure to close all Web browsers.
  3. Find the directory where you downloaded the installer file and double-click the file.
    The installer starts.
  4. Optional: For setup information including hardware and software requirements, click Setup Guide.
    Adobe Acrobat must be closed during the installation process. Print these instructions if you want to view them during installation.
  5. Follow the prompts to complete the installation.
  6. Depending on your current configuration, the installer might ask to update some Microsoft libraries.
  7. Verify the installation by opening a PDF file using Adobe Acrobat.
    • In the traditional view of Adobe Acrobat, check the menu bar. You should see the Ricoh menu.
    • In the new Adobe Acrobat experience (introduced in May 2023), select Menu Plug-ins. You should see a sub menu for Ricoh.
  8. If you cannot see the Ricoh menu or sub-menu, check the default values for these Adobe settings:
    1. Open the Preferences dialog:
      • In the traditional view, click Edit Preferences.
      • In the new Adobe Acrobat experience, select Menu Preferences.
    2. Select the General category.
    3. In the Application Startup section, make sure that Use only certified plug-ins is not selected.
    4. Select the Security (Enhanced) category.
    5. In the Sandbox Protections section, you might see an option called Enable Protected mode at startup. Make sure this option is not selected.

Before you start using the plug-in to enhance PDF files, open Adobe Acrobat and review the help for the RICOH ProcessDirector Plug-in for Adobe Acrobat. To open the help:

  • In the traditional view, click Ricoh Help
  • In the new Adobe Acrobat experience, select Menu Plug-ins Ricoh Help.

Review the topics about preferences, loading document properties, and adding the Plug-in icon to the Acrobat quick launch bar. These topics describe how to tailor the Plug-in to your environment.