Resetting the password for a user

You can reset a password for a user if they forget their password or feel that it has been compromised.
  • If RICOH ProcessDirector is configured to use LDAP authentication, you cannot use this procedure to reset a password. Follow the established procedure for your company to request a password reset.
To reset the password for a user:
  1. Click the Administration tab.
  2. In the left pane, click SecurityUsers.
  3. In the list of users, right-click the user and select Reset Password.
  4. Type a temporary password for the user in both fields and click OK. Passwords are case-sensitive and cannot include these characters: " ' ; < = > \ | ~ ` (Grave accent) or ASCII control characters: x00-x19 and x7F
    • Your administrator determines the minimum password length and if you must follow any password complexity rules.
  5. Tell the user the temporary password.
    When the user logs in using that password, RICOH ProcessDirector prompts the user to change it.