Restarting the job that was printing when the problem occurred

You can either:
  • Start the job from the beginning.
  • Start the job from a point before the problem occurred (so the ruined pages get printed).
      Important:
    • You can only start printing in the middle of the job if the job is transformed to AFP before it gets printed. You cannot print part of an ASCII, KGL, metacode, or LCDS job; you have to print the whole job.
    • You can start printing in the middle of the job, even if the job has more than one printable documents. You can do this by specifying a sheet range (or multiple sheet ranges) to be reprinted.
  1. To print the entire job on the same printer it was printing on before, select the job in the job window and click Job → Release. The job will start printing from the first page.
  2. To print the entire job on a different printer, skip to Before you Continue between steps 8 and 9 below.
  3. To print only part of the job, figure out what page you want to start printing from.
    Important: If you do not want to start printing from the first page of the job, be careful when you choose which page to start with. Duplex and n-up jobs can be confusing because you have to start printing with the first page on the front side of the sheet of paper. If you do not choose the correct start page, the job will print, but the sequence will probably be wrong. The easiest way to avoid this is to choose a sheet range specifying the start and the end of the sheet that you want to print.

    For example, if you are printing a 2–up duplex job, each sheet of paper actually has four pages printed on it, like this:

    2–up duplex print job: front and back views

      Front of sheet Back of sheet
    Sheet one
    Sheet two
    Last sheet
    Since you have to start printing this job at the first page on the front side, you can choose page one or page five (or any other page that would fall in that position). If you choose a different page, the sequence of pages will be wrong, and the job won't print correctly.

    However, there is a way to avoid this situation. You can choose a sheet range specifying the first and the last sheet that you want to print.

    To define the sheet range:

    1. Go to Job -> Properties -> Show more.
    2. Click on the Job Other tab.
    3. Enter a number range in the fields provided under the Sheet range section.
    4. Click on the Add button to insert new ranges in the values list field on the right.
    Note: You can specify up to 10 sheet-ranges to be printed. If you specify more than 10 sheet-ranges, no sheets print and InfoPrint issues an error.

  4. Decide what page you want to stop printing on (if you do not want to print all the way to the end of the job).

    You do not have to be as precise on the last page to print; the last page can be in any location on the sheet of paper.

  5. Select the job you want to print.
  6. With the job selected, click Job → Change Page Range to Process.

    If you do not see the Change Page Range to Process item in the Job menu, use Add/Remove Menu Items to add it.

  7. In the Change Page Range to Process dialog, select Range of Pages and type the start page and end page you decided above.
    Note: If you submitted this job using Distributed Print Facility (DPF), InfoPrint Manager ignores the end page that you specify. DPF jobs always print from the start page you specify to the end of the job.
  8. Click OK.

    Before you continue:

    You should only move a job to an InfoPrint printer that uses the same destination support system (DSS) as the one the job was originally submitted to. If you move the job to a printer that uses a different DSS and the new printer does not support all of the attributes of the job, the job will fail to print. To check which DSS your InfoPrint printer uses:

    1. Select the printer in the tree view of the Main window of the InfoPrint Manager GUI.
    2. See if the Type column appears in the details view. The Type column displays the DSS that the InfoPrint printer uses.
    3. If you do not see the Type column, use Add/Remove menu items to add it.
    Continue with step 9.

  9. Select the job again and click Job → Move job.
  10. In the Move Jobs dialog, select the printer that you want to print the job on. You can select the same printer it was printing on before or a different one.

    When you release the job in step 12 below, if the job is accepted it will go back into the queue and wait to be printed. Depending on how many jobs are ahead of it in the queue, it might take a while for the job to print. If you want the job to print right away, you can either move it to the top of the queue (so it prints next) or you can change its priority (so it prints sooner, but not necessarily next).

  11. To move the job to the top of the queue, select the job in the InfoPrint Manager GUI and use the Make Job First task. To change the priority of the job, use the Change Priority task.
  12. Select the job in the job window and click Job → Release.
    Note: If the task you want to use does not appear in the menu, use Add/Remove menu items to add it.
Parent topic: Fixing a printer problem and starting to print again