RICOH Supervisor

1 RICOH Supervisor

RICOH Supervisor is a cloud-based application that helps you monitor, understand, and improve your print production environment through visual representations.

1.1 Overview

With RICOH Supervisor , you are always aware of what is happening in your print shop.

RICOH Supervisor is a cloud-based application that helps you monitor, understand, and improve your print production environment through visual representations. You can easily monitor data sources, view collected data, and set alerts to keep you aware of important changes.

Key features
  • Monitor device status and view usage statistics.
  • Set performance targets by day or by week.
  • Create dashboards with different layout and graphical options for displaying collected data.
  • Drill down dashboards to focus on specific data and identify potential bottlenecks.
  • Download reports at any time.
  • View tasks from every printer together on one screen.
  • Configure notifications to stay well-informed and react quickly to problems.
Important: RICOH Supervisor is not a billing application but it can help you better understand your costing by providing valuable insights into the typical workload and performance of your devices.

1.1.1 What's New in This Update?

This page provides information about new or updated functions, defect fixes, and deprecated functionality.
Important: To benefit from the new or improved functions, fixes, and security updates, make sure that you always upgrade to the latest version of RICOH Supervisor Data Collector . For more information, see Updating Data Collectors.
April 21, 2022
April 14, 2022
  • Various security updates.
  • Minor bug fixes.
March 10, 2022
  • Various security updates.
  • Minor bug fixes.
February 17, 2022
  • RICOH ProcessDirector software connector allows multiple data transmitters. In the SOFTWARE CONNECTORS section, you can now view information about multiple data transmitters configured in RICOH ProcessDirector . (Requires the RICOH ProcessDirector version 3.10 or later).
  • Various security updates.
  • Minor bug fixes.
February 10, 2022
  • Various security updates.
  • Minor bug fixes.
January 27, 2022
  • Grouped the dashboards into categories. Sample Dashboards include the Capacity Planning (Impressions) dashboard, the Job Insights dashboard, the Printer Utilization dashboard and the RICOH ProcessDirector dashboard. The dashboards created by the user are included in My Dashboards category. For more information, see Viewing Dashboards.
  • Various security updates.
  • Minor bug fixes.
January 6, 2022
  • Mitigated critical Apache Log4j security vulnerability issues. (Also requires installation of the new version of RICOH Supervisor Data Collector .)
  • Various security updates.
  • Minor bug fixes.
December 16 & 17, 2021
  • Grouped the widgets into categories. For more information, see Managing the Widgets in the Widget Library.
  • Mitigated critical Apache Log4j security vulnerability issues. (Also requires installation of the new version of RICOH Supervisor Data Collector .)
  • Various security updates.
  • Minor bug fixes.
November 18, 2021
  • Added software connectors in the Data Collectors tab. Software connectors let you collect and display data from other applications. For more information, see Configuring the RICOH ProcessDirector Software Connector. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Added the option of viewing information about the data transmitter configured in RICOH ProcessDirector , including the communication status, the total amount of data received, the next scheduled update, and the data tables. For more information, see Viewing RICOH ProcessDirector Data Transmitters. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Added the RICOH ProcessDirector default dashboard. The RICOH ProcessDirector default dashboard displays information collected from RICOH ProcessDirector . For more information, see RICOH ProcessDirector Dashboard. (Requires the RICOH ProcessDirector 3.10 or later).
  • Added default widgets available for data from RICOH ProcessDirector . For more information, see Using the Default Widgets for Data from RICOH ProcessDirector. (Requires the RICOH ProcessDirector version 3.10 or later).
  • Various security updates.
  • Minor bug fixes.
November 11, 2021
  • Fixed issues related to locations and shifts configuration.
  • Various security updates.
  • Minor bug fixes.
November 4, 2021
  • Various security updates.
  • Minor bug fixes.
October 14, 2021
  • Improved the preset and operator data collected from continuous form printers. The Operator Name , Logged Activity Type , Operator Login Duration , Preset Name , and Preset Action Type data fields are now available. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector )

    For printers that are already registered in the system, RICOH Supervisor Data Collector starts collecting operator data the next time an operator logs in to the printer.

  • Various security updates.
  • Minor bug fixes.
September 24, 2021
  • Various security updates.
  • Minor bug fixes.
September 10, 2021
  • Video resources are now available for RICOH Supervisor in the Ricoh Software Information Center. You can learn more about RICOH Supervisor functions and how to use them.
September 2, 2021
  • Added the funnel chart to the list of available widget types. For more information, see Creating a Funnel Chart Widget.
  • Improved the sorting function available in pivot tables. For more information, see Creating a Pivot Table Widget.
  • Improved the upload diagnostic data function from RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with dashboards that were not always exported in the correct language.
  • Fixed issues with exporting widgets to an Excel file.
  • Fixed styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
August 12, 2021
  • Improved data privacy and security for the logs collected in RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the deployment of software updates. Only certain functions, such as adding, editing, and deleting shifts and locations, uploading ink files, and deleting data collectors, are now disabled during the maintenance period.
  • Various security updates.
  • Minor bug fixes.
July 22, 2021
  • Improved the printer click data collected from RICOH TotalFlow Print Server printers. Data for black-and-white, full-color, and fifth station printer clicks is now available through JMF communication. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the job event handling for TotalFlow Print Server printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed program shortcut issues that occurred when the RICOH Supervisor Data Collector installation language was Spanish. (Requires the new version of RICOH Supervisor Data Collector )
  • Added messages that inform you that newly added shifts and locations are available in the Dashboards tab only after the next data refresh.
  • Various security updates.
  • Minor bug fixes.
July 8, 2021
  • Improved the authentication process for increased security.

    If you encounter issues while accessing the application, clear the web browser cache and reload the page. See the web browser documentation for instructions on how to clear the cache and reload a page.

  • Various security updates.
  • Minor bug fixes.
July 1, 2021
  • Improved the upload diagnostic data function. For increased security, you can now use this function only after you sign in to RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed data collection issues caused by restarting the RICOH Supervisor Data Collector service while RICOH Supervisor was under maintenance. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved overall connectivity for TotalFlow Print Server printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed incorrect time zone values displayed for InfoPrint 5000 printers in the Data Collectors tab after ink data uploads.
  • Various security updates.
  • Minor bug fixes.
June 10, 2021
  • Added support for tracking fifth station printer clicks from cut sheet printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector )
  • Added support for tracking scanner and copier clicks from cut sheet printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with sudden and incorrect increases in printer click values. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue where the Dashboards tab was not correctly displayed after closing the Widget Designer without saving the changes.
  • Various security updates.
  • Minor bug fixes.
May 20, 2021
  • Added the Serial Number setting. RICOH Supervisor Data Collector identifies the printer serial number based on the IP address or host name.

    If a data source with that serial number was previously registered in the system, you can either create a new instance or resume tracking the previous data source and append future data to the existing historical data. (Requires the new version of RICOH Supervisor Data Collector )

  • Improved the data available for printer errors and the jobs that were running when the errors occurred. The correlation between jobs and printer errors is currently available only for EFI Fiery and RICOH GW cut sheet printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with the timestamp provided in email notifications.
  • Improved the styling of the information that is displayed when you hover over widget data.
  • Various security updates.
  • Minor bug fixes.
April 29, 2021
  • Improved the error information displayed on the printer cards from the Real Time Display tab. When several error codes are received from the printer at the same time, only the main error is displayed on the printer card. For more information, see Printer Status. (Requires RICOH Supervisor Data Collector version 1.1.0.701 or later)
  • Applied the Continuous Timeline option in the default widgets that show data over time. Any missing dates are automatically added to the widget to create a continuous data flow and the data is sorted chronologically.
  • Added Microsoft Edge based on Chromium 87 or later to the list of supported browsers. Updated the supported Google Chrome version to 87 or later and the Mozilla Firefox version to 83 or later.
  • Improved the printer time zone identification. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with negative values displayed for the error duration. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with TotalFlow Print Server printers that did not automatically reconnect through JMF after they were restarted. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with serial numbers that were not correctly retrieved from the printer. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue where the printer cards were not always visible after logging in to RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
April 8, 2021
  • Added the Preset Name and Operator Name data fields for continuous form printers. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector )

    For printers that are already registered in the system, RICOH Supervisor Data Collector starts collecting preset data the next time there is a preset update and operator data the next time an operator logs in to the printer.

  • Added the printer model and serial number in the Data Collectors tab.
  • Fixed issues with printer character set values detected on the printer but not available in the default list from RICOH Supervisor Data Collector . The new values are now saved in the list. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed styling issues in the Filters panel from the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
March 18, 2021
  • Added the Printer Error Sequence data field to improve error data accuracy when the printer sends multiple error codes at the same time. For more information, see Data Fields. (Requires the new version of RICOH Supervisor Data Collector )

    A Printer Error Sequence filter is now applied to the default widgets that show error data. When the printer sends several error codes at the same time, only the main error is included in the widget. This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

    All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value. Make sure that you include this value in the Printer Error Sequence filter if you want to view older data.

  • Added support for adjusting the printer time zone based on daylight saving time. (Requires the new version of RICOH Supervisor Data Collector )

    After you install the latest version of RICOH Supervisor Data Collector , make sure that all the printers registered in the system have the correct time zone specified.

    When you upgrade or restore printers from an older version of RICOH Supervisor Data Collector , the time zone of the data collector is automatically applied to all the printers that did not have a time zone specified. If necessary, you can edit the printer properties and select a different time zone.

  • Improved the order of the values from the Printer Character Set list. The values are now ordered based on the character set code. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
February 25, 2021
  • Replaced the Years in Date Months in Date Days in Date filters from the default dashboards with the Date Range filter. By default, the data displayed in the dashboards is now limited to the current quarter.
  • Added support for uploading diagnostic data that can help troubleshoot problems in RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Added the Printer Character Set option for printers that use the Generic SNMP Printer, RICOH GW Cut Sheet Printer, or RICOH EFI Cut Sheet Printer configuration. RICOH Supervisor Data Collector uses the character set to process and display printer data and job data correctly. (Requires the new version of RICOH Supervisor Data Collector )

    After you upgrade or restore printers from an older version of RICOH Supervisor Data Collector , the Printer Character Set option is automatically set to Default - ISO-8859-1 - Western Alphabet for all the migrated printers, regardless of the printer settings. If necessary, you can edit the printer properties and select a different value.

  • Improved the region selection in the RICOH Supervisor Data Collector installer. Troubleshooting information is now included for unreachable regions. (Requires the new version of RICOH Supervisor Data Collector )
  • Ended support for RICOH Supervisor Data Collector version 1.0. Make sure that you upgrade to the latest available version. (Requires the new version of RICOH Supervisor Data Collector )
  • Removed the Edit Widget View option that was available for dashboard viewers.
  • Fixed styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
February 4, 2021
  • Removed the Maintenance Window dialog box. From now on, a notification message will be displayed on the top banner before a software update that requires maintenance mode and is likely to cause service interruptions.
  • Replaced the Production Analytics dashboard with three new default dashboards: Capacity Planning (Impressions) , Job Insights , and Printer Utilization . These dashboards include several new default widgets and filters. The new widgets are also available in the Widget library panel.

    For more information, see Using the Default Dashboards and Filters.

  • Added the Analyze It option for widgets that show data over time. You can use this function to analyze trends in your data. For more information, see Analyzing Trends in Widget Data.
  • Updated the dashboard sharing function. The Everyone group is no longer available. To share a dashboard with all the users registered on the company account, you can now enter the tenant ID displayed under Account Account details .
  • Removed the Hours option from time frame filters. Make sure that you recreate any filters that contain this option.
  • Improved the RICOH Supervisor Data Collector logging mechanism. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with the status displayed for TotalFlow Print Server cut sheet printers when the JMF communication was not working properly. The printer card now displays the Partial data transfer status when the printer is connected through SNMP but no JMF data is received. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed user permission issues when adding dashboard recipients in the Share dialog box.
  • Fixed issue with missing historical data for users that changed the email address associated to their account.
  • Fixed issue with assigned locations that were not immediately displayed in the list of printers from the Add Location and Edit Location dialog boxes.
  • Improved the keyboard responsiveness in the Add Location and Edit Location dialog boxes.
  • Various security updates.
  • Minor bug fixes.
January 14, 2021
  • Improved the labels used for the dashboard sharing function. The available share options are now Share , Share Again , and Share Updates .
  • Fixed disk space issues caused by large RICOH Supervisor Data Collector log files. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with the error message displayed in printer notifications. When the printer does not provide an error message, the notification now displays "Unknown error". (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed data source and login issues that occurred when RICOH Supervisor Data Collector was installed on a virtual machine and the virtual machine was restarted or an older preset was restored. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed styling issues in the Filters panel from the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
December 17, 2020
  • Added a link to the list of new functions and fixes in the notification email for RICOH Supervisor Data Collector software updates.
  • Improved the accuracy of data metrics collected when groups of jobs are submitted to a TotalFlow Print Server cut sheet printer. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the processing and storing of printer events. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with simplex printers that were sometimes incorrectly displayed as duplex after the RICOH Supervisor Data Collector service was restarted. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed widget alignment and styling issues in the Dashboards tab.
  • Various security updates.
  • Minor bug fixes.
December 3, 2020
  • Improved overall performance when working with dashboards, widgets, and filters.
  • Added a setting that lets you distribute widgets evenly in a dashboard row.
  • Included new configuration options for pie charts. You can now specify whether to group smaller slices into the Others slice or to display them individually. You can also specify whether to order the slices clockwise or counter clockwise based on category percentages or clockwise based on category name.
  • Fixed issue with the column setting not being applied to a dashboard unless other layout changes were also applied.
  • Fixed focus issues in dialog boxes across the user interface.
  • Various security updates.
  • Minor bug fixes.
November 5, 2020
  • Improved the upload function for InfoPrint 5000 ink data. For printers with simplex or dual-simplex configuration, you can now specify the engine the data is collected from.
  • Improved the organization and processing of ink data fields for color continuous form printers.

    Make sure that you edit or recreate your custom widgets to include the new version of the data fields.

  • Updated the list of supported operating systems for RICOH Supervisor Data Collector . Added support for Windows 8.1 and Windows Server 2019 and removed support for Windows 7 and Windows 8. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the accuracy of data metrics for aborted jobs on continuous form printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the accuracy of data metrics for jobs that were suspended and resumed on EFI Fiery printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed tracking issues for jobs that were submitted using the process and hold option on EFI Fiery printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with the printer cards displayed for dual-simplex printers that were migrated from an older version of RICOH Supervisor Data Collector .
  • Various security updates.
  • Minor bug fixes.
October 15, 2020
  • Added support for collecting data from all the printer engines. For printers with dual-simplex configuration, a separate printer card is displayed for each engine in the Real Time Display tab. (Requires the new version of RICOH Supervisor Data Collector )

    After you upgrade to the latest version of RICOH Supervisor Data Collector , in the Real Time Display tab from RICOH Supervisor , the printer cards for all existing dual-simplex printers are separated into two cards, one for each engine. All the initial data is displayed on the card for engine 1, while 0 is displayed on the card for engine 2 for all the data metrics. New data collected after the upgrade is tracked and displayed per engine.

  • Added the Lifetime Printer Clicks data field for cut sheet printers. You can now track the total number of clicks registered since the first use of the printer. (Requires the new version of RICOH Supervisor Data Collector )

    After you upgrade to the latest version of RICOH Supervisor Data Collector , the Lifetime Printer Clicks value for existing printers is initially 0 and updates to the correct value only after the next click is registered on the printer.

  • Updated the supported web browser versions to Mozilla Firefox 77 or later and Google Chrome 83 or later.
  • Improved the accuracy of printed impressions data for continuous form printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with missing historical data after changing the email address associated with the user account.
  • Fixed issues with the message displayed when a new version of RICOH Supervisor Data Collector is available. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
September 24, 2020
  • Fixed printer status issues that occurred after the RICOH Supervisor Data Collector service was stopped and restarted. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed connectivity issues with TotalFlow Print Server printers when HTTPS was enabled for RICOH Supervisor Data Collector . (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
September 3, 2020
  • Added direct links to the full list of computer requirements on the pages that let you download RICOH Supervisor Data Collector .
  • Added support for enabling HTTPS to secure the communication between the RICOH Supervisor Data Collector server and the web browser user interface. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the user experience for associating shifts with locations.
  • Fixed issue with scroll bar that was not always visible when viewing the widgets in a dashboard.
  • Fixed display issues for job names with special characters. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
August 13, 2020
  • Added support for several printers. For more information, see the RICOH Supervisor Data Collector documentation. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issue with duplicated jobs in widgets that also included printing side information.
  • Fixed incorrect paper length values in downloaded dashboard reports.
  • Fixed issue with time filters that automatically switched to calendar filters when they were edited.
  • Various security updates.
  • Minor bug fixes.
July 30, 2020
  • Improved the ink usage data retrieved from RICOH Pro VC printers. Ink data is now also available for engine 2. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the measurement unit conversion for paper length. In widgets, the measurement unit used for data metrics based on the length of paper printed, such as throughput for continuous form printers, is now updated automatically based on the Length unit option specified under Settings User Preferences .
  • Improved the accuracy of printed copies data for continuous form printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the sorting function across all user interface areas.
  • Fixed styling issues for focused input fields on Google Chrome.
  • Various security updates.
  • Minor bug fixes.
July 2, 2020
  • Added the Printer Engine data field for error tracking. You can now view errors by printer engine.
  • Fixed loading and styling issues for calendar widgets.
  • Fixed display issues for the Toggle widgets and Toggle filters buttons on the Dashboards tab.
  • Fixed filter issues for duplicated dashboards.
  • Fixed issue with the first data collector created on an account being visible in RICOH Supervisor only after the web browser page was refreshed.
  • Various security updates.
  • Minor bug fixes.
June 11, 2020
  • Improved the shift configuration function. You can now create shifts that extend to the following day.
  • Improved the validation of the time interval set for a shift.
  • Fixed issues with reporting shift data on Sundays.
  • Fixed sorting and styling issues in the Add Location and Edit Location dialog boxes.
  • Improved filtering precision when searching for events in logs. (Requires the new version of RICOH Supervisor Data Collector )
  • More information is displayed on the printer cards. Now you can see the printer type on each printer card from the Printers page. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
May 21, 2020
  • Added support for configuring locations. You can group your printers by location in the Settings tab and use the locations for filtering data.
  • Added support for configuring shifts. Record your shifts in the Settings tab and then use them for comparisons and data filtering.
  • Improved the processing and presentation of time-related data. All the time-related data from the Dashboards tab is now displayed in the printer time zone set in RICOH Supervisor Data Collector . For time intervals, such as today or this week, the data is selected based on the time zone of the web browser that accesses RICOH Supervisor .
  • Fixed styling issues for pivot tables displayed on multiple pages.
  • Added information about how to reach technical support in the Troubleshooting and Support section.
  • You can now reset your user account password from the RICOH Supervisor Data Collector sign-in page. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with data for reprinted jobs. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
April 30, 2020
  • Improved the data provided for job metrics. All the job metrics, including copies, impressions, pages, paper length, and sheets, now display printed values.
  • Included label updates for most data fields and data field sections to make it easier to create and filter widgets. For the current list of data fields, see Data Fields.
  • Added the Job Start Time and Job End Time data fields.
  • Added the Not Available printing side value for printers that do not provide accurate printing side information, such as TotalFlow Print Server cut sheet printers.
  • Updated the names of the default widgets for ink usage per job and ink usage per printer to Job Ink Usage - This Week (Top 1000) and Printer Ink Usage - This Month (Top 30) , so they are more descriptive.
  • Improved the information about event time. Event logs now contain a timestamp corresponding to the printer time zone. This update applies to both cut sheet and continuous form printers. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the login experience in RICOH Supervisor Data Collector . The email field is no longer case-sensitive. (Requires the new version of RICOH Supervisor Data Collector )
  • Various security updates.
  • Minor bug fixes.
April 9, 2020
  • Introduced a new version of the help system with design and functionality improvements. For easier access, the RICOH Supervisor Data Collector documentation is now also available directly from the RICOH Supervisor help page.
  • Improved the caching mechanism to ensure that the user interface always displays the latest updates.
  • Improved the upload function for InfoPrint 5000 ink data to support files with special characters.
  • Improved styling in the Widget Designer.
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information about jobs, sheets, and impressions when groups of jobs are submitted. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved communication between RICOH Supervisor Data Collector and printers with TotalFlow Print Server controller. RICOH Supervisor Data Collector now displays a warning message when the registration on the printer fails. (Requires the new version of RICOH Supervisor Data Collector )
March 19, 2020
  • Added support for tracking ink usage for InfoPrint 5000 continuous form printers. Simply upload ink data for each printer on the Data Collectors tab. (Requires the new version of RICOH Supervisor Data Collector )
  • Included new default widgets and data fields for tracking ink usage for InfoPrint 5000 and RICOH Pro VC printers.
  • Fixed issues with disconnected data sources after the RICOH Supervisor Data Collector service was stopped and restarted. (Requires the new version of RICOH Supervisor Data Collector )
  • Enhanced the connection between RICOH Supervisor Data Collector and the data recipients by improving the communication routine of the data collectors. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved interface communication by replacing the messages received from SNMP with custom messages that match with the RICOH Productivity Tracker messages. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the accuracy of the job information collected from cut sheet printers. The data collectors can now receive accurate information about total sheets, total pages, and total impressions for aborted jobs. (Requires the new version of RICOH Supervisor Data Collector )
February 27, 2020
  • Added the time zone setting for data sources. After the time zone is set in RICOH Supervisor Data Collector , it is displayed on the Data Collectors tab. (Requires the new version of RICOH Supervisor Data Collector )
  • Added another printer type in RICOH Supervisor Data Collector . You can now collect job data from cut sheet printers with TotalFlow Print Server controller. (Requires the new version of RICOH Supervisor Data Collector )
  • Improved the scanning for printers function in RICOH Supervisor Data Collector . You can now see which printers are already registered in the system for the specified IP range. (Requires the new version of RICOH Supervisor Data Collector )
  • Fixed issues with notifications for available software updates.
  • Fixed issues with dashboard filters that were sometimes removed after the web browser page was refreshed.
  • Fixed issues with the data collector delete function during the maintenance period.
February 6, 2020
  • Improved the status information from the Data Collectors tab so it correctly displays the last time a connection was established with a data source.
  • Fixed issues with truncated dialog boxes in the Widget Designer.
  • Fixed issues with duplicated widgets in the Widget library panel.
  • Improved the accuracy of printed jobs information for printers that use RICOH GW controllers. The events for the first job printed after the printer is restarted are now captured correctly. (Requires the new version of RICOH Supervisor Data Collector )
January 16, 2020
  • Added an easy way for providing direct feedback. You can now submit your own ideas for improving the application directly from the RICOH Supervisor menu bar.
  • Improved the accuracy of click data from printers with EFI Fiery controllers.
  • Improved the appearance of data on the real-time printer cards.
  • Enhanced security for database communication and data transfer.
  • Fixed issues with incorrect data in the Jobs Printed Today widget.
  • Fixed issues with incorrect job names displayed on the real-time printer cards. (Requires the new version of RICOH Supervisor Data Collector )

For common problems and possible solutions, see Troubleshooting and Support.

1.1.2 RICOH Supervisor User Interface

RICOH Supervisor provides a comprehensive and intuitive web-based user interface for viewing and managing the data collected from connected data sources. You can customize the way the data is displayed, generate reports, monitor printer performance based on targets, and set up notifications.
Reference: For a video presentation of the RICOH Supervisor user interface, go to Ricoh How-to Videos.

You can access the user interface from a supported web browser. For information on the supported web browsers and the minimum requirements, see Computer Requirements.

User interface overview

The user interface consists of these areas:

  1. Menu bar for account and user management, notifications, and help access.

  2. Dashboards tab for filtering, viewing, and downloading collected data.

  3. Real Time Display tab for monitoring printer status and performance.

  4. Data Collectors tab for configuring data collectors and software connectors.

  5. Settings tab for configuring user preferences, notifications, locations, and shifts.

1.1.2.1 Menu Bar

The menu bar provides access to account and user management settings, notifications, and help content.

Click the menu bar items to open the list of options available in each menu.

Menu bar

1.1.2.2 Dashboards Tab

The Dashboards tab provides different layout and graphical options for displaying historical data collected from your system. You can apply filters to focus on specific data or time intervals and download reports.

A dashboard is a collection of customizable widgets with various functions for representing data in a meaningful way.

You can retrieve data directly from your printers using RICOH Supervisor Data Collector . If you have the RICOH ProcessDirector feature, you can also receive data from RICOH ProcessDirector through data transmitters. To purchase the RICOH ProcessDirector feature, contact your Ricoh representative.

Dashboards tab

The data displayed in the Dashboards tab is updated every 20 to 30 minutes.

The time when the data in a dashboard was last updated is displayed next to the dashboard name in the time zone of the web browser that accesses RICOH Supervisor .

1.1.2.3 Real Time Display Tab

The Real Time Display tab provides up-to-date status and performance information for the printers registered in RICOH Supervisor Data Collector .

The information is displayed on individual printer cards. You can group the printer cards and specify how the data is displayed.

A full-screen mode is also available.

Real Time Display tab

The data displayed in the Real Time Display tab is updated every 1 to 2 minutes.

Note: The polling interval used in RICOH Supervisor Data Collector for the configured printer type and communication method might cause delays in data availability. For more information, see the RICOH Supervisor Data Collector documentation.

1.1.2.4 Data Collectors Tab

On the Data Collectors tab, you can configure data collectors and software connectors and view their connection status.

The data collectors provide usage statistics and status information for your printers. The collected data is then displayed on the printer cards from the Real Time Display tab and on the Dashboards tab, based on your filters and display options.

Data Collectors tab

If you have the RICOH ProcessDirector feature, you can also view information on available RICOH ProcessDirector data transmitters. To purchase the RICOH ProcessDirector feature, contact your Ricoh representative.

The data received from the RICOH ProcessDirector data transmitters is available on the Dashboards tab.

1.1.2.5 Settings Tab

You can use the options from the Settings tab to configure user preferences, notifications, locations, and shifts.
Notifications panel

In the User Preferences panel, you can set preferences for your user.

In the Notifications panel, you can set notifications for data collectors, software updates, low printer consumables, printer errors, and idle status.

In the Locations panel, you can group your printers by location. You can then use the locations for filtering data.

In the Shifts panel, you can record your work shifts. Shifts are useful for performance comparisons and for setting target metrics.

1.1.3 Notices

1.1.3.1 Important

To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this product, losses of documents or data, or the use of this product and operation manuals provided with it.

Make sure that you always copy or have backups of important documents or data. Documents or data might be erased due to your operational errors or malfunctions of the machine. Also, you are responsible for taking protective measures against computer viruses, worms, and other harmful software.

In no event will the manufacturer be responsible for any documents created by you using this product or any results from the data executed by you.

Do not remove or insert any disk while operating this application.

1.1.3.2 Cautions Regarding This Guide

  • Some illustrations or explanations in this guide may differ from your application due to improvement or change in the application.
  • The contents of this document are subject to change without notice.
  • No part of this document may be duplicated, replicated, reproduced in any form, modified or quoted without prior consent of the manufacturer.

1.1.3.3 Trademarks

RICOH Supervisor is a trademark of Ricoh Company, Ltd. in the United States, other countries, or both.

The EFI logo, Electronics For Imaging, Fiery, and the Fiery logo are registered trademarks of Electronics for Imaging, Inc. in the U.S. and/or certain other countries. EFI is a trademark of Electronics for Imaging, Inc. in the U.S. and/or certain other countries.

Google Chrome and Chromium are trademarks of Google LLC.

Java and OpenJDK are trademarks or registered trademarks of Oracle and/or its affiliates.

JavaScript is a trademark of Oracle Corporation in the United States.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft, Windows, Windows Server, Microsoft Edge, and Excel are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Mozilla and Firefox are trademarks of the Mozilla Foundation in the U.S. and other countries.

openSUSE is a registered trademark of SUSE LLC in the United States and other countries.

Red Hat, Red Hat Enterprise Linux, and Fedora are registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries.

RICOH ProcessDirector is a trademark of Ricoh Company, Ltd. in the United States, other countries, or both.

Ubuntu is a registered trademark of Canonical Ltd.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

1.2 Getting Started

This section includes basic procedures for working with RICOH Supervisor .

1.2.1 Computer Requirements

To access RICOH Supervisor , your computer must meet the following requirements.
Item Requirements
Web browser
  • Google Chrome 87 or later
  • Mozilla Firefox 83 or later
  • Microsoft Edge based on Chromium 87 or later
Important: You must enable JavaScript for the web browser.
Display 1024 x 768 pixels or higher
Network Access to the target server by referring to the IP address or DNS host name.
Supported languages Dutch, English, French, German, Italian, Japanese, Spanish

1.2.2 Signing In

Authorized users can sign in from any system that is connected to the Internet and has a supported web browser installed.
Note: For information on the supported web browsers and the minimum requirements, see Computer Requirements.
To sign in:
  1. Open a web browser window.
  2. Enter this URL in the address bar:
  3. On the sign-in page, enter your email address and password and click Sign in .
    Sign-in page

    The password is case-sensitive.

    Note: If you forgot your password, click Forgot password and follow the required steps. After you provide the email address for your account, you receive a verification code for resetting the password.
For security reasons, your session expires after 15 minutes of inactivity. The session timeout settings do not affect the Large Display user.

1.2.3 Downloading and Installing RICOH Supervisor Data Collector

To start monitoring and gathering data from your printers, you must first install the RICOH Supervisor Data Collector application. If a data collector is not available, the Welcome to RICOH Supervisor page is displayed.
To download and install RICOH Supervisor Data Collector :
  1. On the Welcome to RICOH Supervisor page, click Download Data Collector in the section that corresponds to your operating system.
    Download RICOH Supervisor Data Collector
    Note: Make sure that your system meets all the listed requirements.
  2. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  3. Launch the installer as an administrator on a Windows system or as root on a Linux system.
  4. When the installer is displayed, select a language and click OK.
  5. In the Welcome dialog box, click Next.
  6. In the License Agreement dialog box:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  7. In the Install Folder dialog box:
    1. If you want to change the default installation folder, click Choose.... Go to the folder where you want to install RICOH Supervisor Data Collector and click OK.
    2. Click Next.
      Note:
    • If you want to restore the default installation folder, click Restore Default Folder.
    • Make sure that the installation path for RICOH Supervisor Data Collector contains only characters from the same code page as the operating system.
    • Make sure that the specified installation location contains the recommended disk space for installing and running RICOH Supervisor Data Collector .
    • On Linux, the default installation location, /opt/RICOH/DataCollector, cannot be changed.
  8. In the Shortcut Folder dialog box:
    1. Specify where you want to create the product icons.
    2. Click Next.
  9. In the Proxy Settings dialog box:
    1. Review and update the information, if necessary. The installer attempts to detect automatically your system proxy configuration.
    2. Click Next.
  10. In the Choose Region dialog box:
    1. Select the region where the data gets stored.
      If your region is unreachable, make sure that the proxy or firewall settings do not block access to the region URL:
      • United States: https://datacollector.app-ricohsoftware.com/account-details.json
      • Europe: https://datacollector.app-ricohsoftware.eu/account-details.json
    2. Click Next.
  11. In the Configure ports dialog box:
    1. Enter the port numbers for the RICOH Supervisor Data Collector web server and the database server. You can change the default port number if you are already using the port.
    2. Click Next.
  12. In the Summary dialog box:
    1. Review the information you provided.
    2. To go back and edit the information you provided, click Previous.
    3. To proceed, click Install.
  13. After the installation is complete, select the Open RICOH Supervisor Data Collector check box to open the application.
  14. Click Done to close the installer.
After you install and configure RICOH Supervisor Data Collector , it might take up to 30 minutes for the collected data to be available in the Dashboards tab.

1.2.4 Signing Out

You can sign out from the Account menu.
To sign out:
  1. On the menu bar, click Account button, the Account button.
  2. Click Sign out .

1.3 Configuration

This section provides useful information for configuring the system and includes procedures for working with data collectors and software connectors, setting user preferences and notifications, and creating locations and shifts.

Important: The configuration options you see on the user interface and the actions that you can perform depend on your user role. Roles can restrict access to certain user interface areas or limit the available actions.

For more information, see Users and Roles.

1.3.1 Configuring Account and User Settings

You can manage your account and user settings using the RICOH Account Administration application. Information related to your subscription is also available.
To configure account and user settings:
  1. On the menu bar, click Account button, the Account button.
  2. Select one of the available account management options:
    • To view or edit your account details, click Account details.
    • To view information about your subscription, click Subscription.
    • To manage users and user settings, click Users.
  3. In RICOH Account Administration , view and update the settings as necessary.
For information on managing accounts, users, and subscriptions, see the RICOH Account Administration documentation.

1.3.2 Configuring Profile Settings

You can view and modify your profile settings from the Account menu.
To configure profile settings:
  1. On the menu bar, click Account button, the Account button.
  2. Click Profile Settings.
  3. In the Profile Settings panel, update your profile information, password, or preferences as necessary:
    • To edit your user profile information, click DETAILS. Make the required changes and click Update details.
    • To change your password, click PASSWORD. Enter your current password, enter and confirm the new password, and then click Change password.

      The new password must meet all the security requirements.

    • To edit your user preferences, click PREFERENCES. Make the required changes and click Update settings.

    For details about a specific setting, click the Help button to display the on-screen field help.

1.3.3 Configuring Data Collectors

On the Data Collectors tab, you can configure data collectors and view useful data collector information, including the IP address, current software version, available updates, communication status, and data sources.
To use data collectors, you must first download and install RICOH Supervisor Data Collector . For more information, see Downloading and Installing RICOH Supervisor Data Collector.

1.3.3.1 Downloading Data Collectors

You can download additional data collectors from the Data Collectors tab.
To download a data collector:
  1. Click Data Collectors tab, the Data Collectors tab.
  2. Click Download Data Collector button, the Download Data Collector button, next to Data Collectors .
    Data Collectors tab - Download Data Collector
  3. In the Welcome to RICOH Supervisor dialog box, click Download Data Collector in the section that corresponds to your operating system.
    Welcome to RICOH Supervisor dialog box
    Note: Make sure that you have one of the supported operating system versions.
  4. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  5. To launch the installer, run the downloaded installation file.
  6. Follow the required installation steps.

1.3.3.2 Viewing Data Collector Information

The Data Collectors tab displays information about the configured data collectors, including the IP address, current software version, available updates, communication status, and data sources.
To view information for a data collector:
  1. Click Data Collectors tab, the Data Collectors tab.
    Data Collectors tab
  2. Select the data collector that you want to view in the Data Collectors list.
  3. Look at the information displayed in the panel on the right.

    The following information is available:

    IP Address
    The IP address of the data collector. Click the link to open RICOH Supervisor Data Collector and access the data collector page.
    Communication Status
    The communication status between the data collector and the cloud.
    • Connected : The data collector can communicate with the cloud.
    • Not connected : The data collector cannot communicate with the cloud. Verify the network settings and fix any connectivity issues.
    Current Version /Update
    The installed software version and the updates available for download.
    Total Data Sources
    The total number of data sources.

    The data source table lists the data sources configured for the data collector and includes the following information:

    Data Source
    The name set for the data source in RICOH Supervisor Data Collector .
    Connection Status
    The connection status of the data source.
    • Connected : All the communication channels are gathering and transferring data.
    • Partial data transfer : One or more configured communication channels are not transferring data.
    • Waiting for data : The connection with the communication channels is being established and there is no data transfer yet. Wait for the connection to be established or go to the data collector and make sure that there are no connectivity issues.
    • Not configured : No communication channels are configured for the data source. Go to the data collector and configure at least one supported communication channel.
    • Not connected : The communication channels cannot communicate with the data source and there is no data transfer. Go to the data collector, verify the data source settings and the network settings, and fix any connectivity issues.
    • Not available : Cannot communicate with the data collector to retrieve data source information. Verify the network settings and fix any connectivity issues.
    Last Connection
    The last time a connection was established with the data source.
    Serial Number
    The serial number of the printer registered as a data source.
    Model
    The model of the printer registered as a data source.
    Data Source Time Zone
    The time zone of the data source based on the time zone and daylight saving adjustment settings configured in RICOH Supervisor Data Collector .

    If the Data Source Time Zone setting is displayed as Not set , go to RICOH Supervisor Data Collector and specify a time zone for the data source. Make sure that the latest version of RICOH Supervisor Data Collector is installed.

    Note: To sort the list of data sources in ascending or descending order according to a column, click the column heading.

1.3.3.3 Updating Data Collectors

If a newer software version is available, you can download an update for the data collectors.
To update a data collector:
  1. Click Data Collectors tab, the Data Collectors tab.
  2. Select the data collector that you want to update in the Data Collectors list.
  3. In the data collector information panel, click Download Data Collector button, the Download Data Collector button, under Update .
    Data Collectors tab - Update a data collector

    The Download Data Collector button is active only when a software update is available.

  4. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  5. To launch the installer, run the downloaded installation file on the system where RICOH Supervisor Data Collector is installed.
  6. Follow the required installation steps.

1.3.3.4 Changing Data Collector Settings

To change the settings of a data collector, you must use RICOH Supervisor Data Collector .
To change data collector settings:
  1. Click Data Collectors tab, the Data Collectors tab.
    Data Collectors tab
  2. In the Data Collectors list, select the data collector that you want to edit.
  3. In the data collector information panel, click the IP address of the data collector to open RICOH Supervisor Data Collector and access the data collector page.
  4. In RICOH Supervisor Data Collector , change the data collector settings as necessary.
    For more information, see the RICOH Supervisor Data Collector documentation.

1.3.3.5 Deleting Data Collectors

You can delete data collectors that are no longer required.
To delete a data collector:
  1. Click Data Collectors tab, the Data Collectors tab.
  2. Select the data collector that you want to delete in the Data Collectors list.
  3. In the data collector information panel, click Delete... .
    Data Collectors tab - Delete a data collector
    Note: You can delete only data collectors that are not connected.
  4. In the confirmation dialog box, enter the name of the data collector that you want to delete and click OK .
    When you delete a data collector, all the associated data sources are also deleted. If you only want to delete individual data sources, you must use RICOH Supervisor Data Collector . For more information, see the RICOH Supervisor Data Collector documentation.

1.3.3.6 Uploading Ink Data for InfoPrint 5000 Printers

To track ink usage for your InfoPrint 5000 continuous form printers, you must upload ink data for each printer on the Data Collectors tab.
To upload ink data for an InfoPrint 5000 printer:
  1. On the InfoPrint 5000 printer, export the ink usage data as a CSV file.
    For more information on exporting ink data, see the printer documentation.
  2. In RICOH Supervisor , click Data Collectors tab, the Data Collectors tab.
  3. Select the data collector where the printer is registered in the Data Collectors list.
  4. Find the printer in the data source list and click Upload CSV Ink File... button, the Upload CSV Ink File... button.
    Data Collectors tab - Upload ink data

    The Upload CSV Ink File... button is active for all printer states.

  5. In the file upload dialog box, upload the CSV file with ink data exported from the printer.
    The procedure for uploading the file depends on the web browser.
  6. In the Confirm File Upload dialog box, click Continue to confirm the data upload.
    Important: Make sure that you select the correct ink data file. Once the file is uploaded, you cannot delete the data or undo the upload action.
  7. If you are uploading an ink data file from a printer with simplex or dual-simplex configuration, specify the engine the file is collected from in the Select Engine dialog box and click Continue .

    For better accuracy in tracking ink data, make sure that you select the correct engine based on the printer configuration.

  8. Verify the result of the data upload and validation:
    • If the upload and validation were successful, the upload complete icon Upload complete icon is displayed, along with the name of the uploaded file and the date and time of submission.
    • If the upload and validation failed, the upload failed icon Upload failed icon is displayed, along with the name of the selected file, the date and time of submission, and the error message.

      Fix the issues reported in the error message and try uploading the file again. If the file does not correspond to the format and structure requirements, try exporting it again from the printer.

After the ink data file is uploaded successfully, it might take up to 30 minutes for the data to be available in your dashboards.

You can repeat the procedure as often as necessary to upload new ink data exported from the printer. To avoid losing data, make sure that you export the ink data file periodically. Once the maximum number of records is reached, the printer overrides older data. The maximum number of records depends on the printer usage but we recommend exporting a new ink data file at least every 5000 jobs.

1.3.4 Configuring Software Connectors

Software connectors let you collect and display data from other applications. For example, if you have the RICOH ProcessDirector feature, you can receive data from RICOH ProcessDirector through data transmitters. To purchase the RICOH ProcessDirector feature, contact your Ricoh representative.

1.3.4.1 Configuring the RICOH ProcessDirector Software Connector

The RICOH ProcessDirector software connector uses data transmitters to push RICOH ProcessDirector data to the cloud through a secure connection. Data collection and transmission is supported in RICOH ProcessDirector version 3.10 or later. For more information, see the RICOH ProcessDirector documentation.
    Note:
  • This function is only available with the RICOH ProcessDirector feature. If you want to purchase this feature, contact your Ricoh representative.
To configure the RICOH ProcessDirector software connector, see the RICOH ProcessDirector documentation, RICOH ProcessDirector Configuring to use Reports.

1.3.4.2 Viewing RICOH ProcessDirector Data Transmitters

The SOFTWARE CONNECTORS section from the Data Collectors tab displays information about the data transmitters configured in RICOH ProcessDirector , including the communication status, the total amount of data received, the next scheduled update, and the data tables.
    Note:
  • This function is only available with the RICOH ProcessDirector feature. If you want to purchase this feature, contact your Ricoh representative.
To view information for a software connector:
  1. Click Data Collectors tab, the Data Collectors tab.
    Data Collectors tab
  2. Select the software connector that you want to view in the SOFTWARE CONNECTORS list.
  3. Look at the information displayed in the panel on the right.

    The following information is available:

    Transmitter Status
    The communication status of the data transmitter.
    • The data transmitter is ready to send data at the next scheduled time.
    • The data transmitter is not ready to send data.
    Next scheduled update
    The date and time scheduled for the next update.
    Total data received
    The total size of data received.

    The data table for the software connectors includes the following information:

    Tables
    The names of the RICOH ProcessDirector database tables that send data through this transmitter.
    Last upload size
    The size of the last data upload.
    Last data received
    The date and time of the last successful data upload.
    Status description
    The status of the RICOH ProcessDirector data upload.
    • On schedule : The most recent transmission arrived on schedule.
    • Schedule missed : The most recent transmission did not arrive on schedule.
    • Inactive : A table that was previously sent by this transmitter is not being uploaded anymore.
    • No data received : No data was received in the last transmission. The data collector for the table is disabled or the data table is not selected to be sent in the RICOH ProcessDirector transmitter.

1.3.5 Configuring User Preferences

You can configure user preferences on the Settings tab.
    Note:
  • User preferences are available only when data is received from RICOH Supervisor Data Collector .
To configure user preferences:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click User Preferences .
  3. In the User Preferences panel, configure the available settings.
    User Preferences panel

    For details about a specific setting, click the Help button to display the on-screen field help.

1.3.6 Configuring Notifications

Notifications help you stay aware of what is happening in your print shop and react to problems as soon as they appear. You can set notification preferences for data collectors, software updates, low printer consumables, printer errors, and idle status.
    Note:
  • Notifications are available only when RICOH Supervisor Data Collector is installed. For printer notifications, printers must also be registered in RICOH Supervisor Data Collector
    Important:
  • The notifications for low printer consumables are supported only for cut sheet printers.

    The specific toner, ink, or paper levels included in the notification messages are based on the information available from the printer.

  • The notifications for available RICOH Supervisor Data Collector software updates are sent when at least one of your data collectors has a version that is older than the latest version.

1.3.6.1 Viewing Notifications

You can access the list of current notifications from the menu bar.
    Note:
  • Only notifications that are set to be viewed in the application are displayed. Notifications that are only sent to an email address can be accessed from the associated email inbox. For more information on notification settings, see Editing Notifications.
  • Only the notifications configured for the current user are displayed.
To view current notifications:
  1. On the menu bar, click Notifications button, the Notifications button.
  2. Look at the list of events in the Notifications panel.
    Notifications panel
  3. To dismiss all the notifications, click Dismiss all .
    The notifications are still kept in the log and can be viewed in the Notifications History panel.
  4. To view older notifications, click Notifications History button, the Notifications History button.
    Notifications History panel

    The Notifications History table lists the notifications in reverse chronological order and includes this information:

    • Notification : The text of the message.
    • Date & Time : The date and time when the notification was sent.
    • Type : The type of notification. For example, the notification can contain information about data collector connectivity, printer connectivity and status, printer consumables, or software updates.
    • Specific devices : The specific device that prompted the notification.

    The notifications are kept in the log for 1 year.

1.3.6.2 Editing Notifications

You can configure notification preferences on the Settings tab.
To edit a notification:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Notifications .
  3. In the Notifications panel, click Options button, the Options button, next to the notification that you want to edit and select Edit .
    Notifications panel - Edit a notification
    Note: You can also click the notification name to start editing it.
  4. Modify the notification settings in the Edit Notification dialog box.
    Edit Notification dialog box

    The available options depend on the notification type.

    For details about a specific setting, click the Help button to display the on-screen field help.

  5. Click OK .

1.3.6.3 Enabling and Disabling Notifications

You can enable or disable notifications according to your needs.
To enable or disable a notification:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Notifications .
  3. In the Notifications panel, turn the switch on or off to enable or disable a notification.
    Notifications panel - Enable a notification
      Note:
    • Click the switch to turn it on and off.
    • The switch is on when the circle is positioned to the right and the background is green. The switch is off when the circle is to the left and the background is gray.

1.3.7 Configuring Locations

You can group printers by location and then use the locations for data filtering.
    Note:
  • Locations are available only when RICOH Supervisor Data Collector is installed and has registered printers.

1.3.7.1 Adding Locations

You can define locations on the Settings tab.
To add a location:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Locations .
  3. In the Locations panel, click Add Location .
    Locations panel - Add location
  4. Specify the location settings in the Add Location dialog box.
    Add Location dialog box

    Specify the location name and select the printers that you want to associate with the location. You can select multiple printers for the location but a printer can belong to only one location.

    You can also add a description with useful information about the location.

    For details about a specific setting, click the Help button to display the on-screen field help.

  5. Click Save & close .
    If you want to add a new location immediately, click Save & add more .

Newly added locations are available in the Dashboards tab after the next data refresh.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

1.3.7.2 Editing Locations

You can edit the settings of a location.
To edit a location:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Locations .
  3. In the Locations panel, click Options button, the Options button, next to the location that you want to edit and select Edit .
    Locations panel
    Note: You can also click the location name to start editing it.
  4. Modify the location settings in the Edit Location dialog box.
    Edit Location dialog box

    For details about a specific setting, click the Help button to display the on-screen field help.

  5. Click OK .

1.3.7.3 Deleting Locations

You can delete locations that are no longer required.
To delete a location:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Locations .
  3. In the Locations panel, click Options button, the Options button, next to the location that you want to remove and select Delete .
    Locations panel
  4. In the confirmation dialog box, click Delete .

    When you delete a location, the location is removed from the database and is no longer available for widgets and filters. Make sure that you remove or recreate any widgets or filters that included the deleted location.

1.3.8 Configuring Shifts

If your print shop has work shifts, you can record them on the Settings tab. Shifts are useful for performance comparisons and for setting target metrics.
    Important:
  • Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector . If a shift does not have a location specified, it applies to all the printers available in the system.

  • All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

1.3.8.1 Adding Shifts

You can configure shifts on the Settings tab.
To add a shift:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Shifts .
  3. In the Shifts panel, click Add Shift .
    Shifts panel - Add shift
  4. Specify the shift settings in the Add Shift dialog box.
    Add Shift dialog box

    Specify the shift name and locations.

    Then, select the days of the week covered by the shift and set the times when the shift starts and ends. To apply the settings set for the first day of the week to all the following days, click Apply to all .

      Note:
    • Shifts can extend to the following day but cannot cover more than 24 hours.
    • A shift cannot include overlapping time periods.

    For details about a specific setting, click the Help button to display the on-screen field help.

  5. Click Save & close .

    If you want to add a new shift immediately, click Save & add more .

    Once a shift is created, it is listed in the Shifts panel along with the days and hours it covers and the associated locations. For shifts that extend to the following day, the day displayed in the Shifts panel represents the day when the shift starts.

Newly added shifts are available in the Dashboards tab after the next data refresh.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

1.3.8.2 Editing Shifts

You can modify shift settings.
To edit a shift:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Shifts .
  3. In the Shifts panel, click Options button, the Options button, next to the shift that you want to edit and select Edit .
    Shifts panel
    Note: You can also click the shift name to start editing it.
  4. Modify the shift settings in the Edit Shift dialog box.
    Edit Shift dialog box

    For details about a specific setting, click the Help button to display the on-screen field help.

  5. Click OK .

1.3.8.3 Deleting Shifts

You can delete the shifts that you no longer need.
To delete a shift:
  1. Click Settings tab, the Settings tab.
  2. On the Settings tab, click Shifts .
  3. In the Shifts panel, click Options button, the Options button, next to the shift that you want to remove and select Delete .
    Shifts panel
  4. In the confirmation dialog box, click Delete .

    When you delete a shift, the shift is removed from the database and is no longer available for widgets and filters. Make sure that you remove or recreate any widgets or filters that included the deleted shift.

1.4 Working with Dashboards

Dashboards are a collection of widgets that display the data provided by your data sources in a meaningful way. You can access your own dashboards and dashboards other users shared with you.
Reference: For a video presentation of the functions available in the Dashboards tab, go to Ricoh How-to Videos.
    Important:
  • The options you see in the Dashboards tab and the actions that you can perform depend on your user role. Roles can restrict access to certain user interface areas or limit the available actions.

    For more information, see Users and Roles.

  • All the time-related data from the Dashboards tab is displayed in the printer time zone set in RICOH Supervisor Data Collector .

  • The time when the data in a dashboard was last updated is displayed next to the dashboard name in the time zone of the web browser that accesses RICOH Supervisor .

  • All the time-related data from the Dashboards tab is displayed in the printer time zone set in RICOH Supervisor Data Collector or in the time zone of the user's browser.

1.4.1 Creating and Managing Dashboards

Dashboards provide various functions for displaying and interacting with collected data. You can create, view, and manage dashboards from the Dashboards tab.

1.4.1.1 Creating Dashboards

You can create new dashboards and customize them according to your needs.
Reference: For a video presentation of this function, go to Ricoh How-to Videos.
To create a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Click Create dashboard button, the Create dashboard button, next to Dashboards .
    Dashboards tab - Create a dashboard
    You can also right-click the dashboard panel and select New Dashboard....
  3. On the dashboard heading, enter a name for the dashboard.
    Dashboards tab - New dashboard
  4. In the Widget library panel on the right, expand the widget group and drag and drop widgets into the dashboard area.
    • To hide or display the Widget library panel, click Toggle widgets button, the Toggle widgets button.
    • The Widget library panel lists the default widgets provided with RICOH Supervisor and custom widgets that you created. For more information on the Widget library panel, see Managing the Widgets in the Widget Library. For more information on the default widgets, see Using the Default Widgets.
    • You can also create new widgets and add them to the dashboard. For more information on creating widgets, see Creating Widgets.
    Note: To avoid system performance issues, we recommend that you do not add more than 10 widgets to a dashboard.
  5. Customize the dashboard settings and content according to your needs.
    • To change the color palette, click Change dashboard color palette button, the Change dashboard color palette button, on the dashboard heading and select one of the available color palettes.

      For more information, see Changing the Dashboard Color Palette.

    • To move a widget to a different position, click the widget heading and hold the mouse button, then drag the widget to the new location.

      If you drag a widget on top of another widget, the available space is split between the two widgets.

    • To resize a widget, drag its edges right, left, up, or down.
    • To resize the widgets inside a row so they occupy an equal amount of space, click Options button, the Options button, in the corner of a widget and select Distribute widgets evenly in this row .

      If the dashboard has multiple columns, the widgets are distributed only within their column.

    • To remove a widget from the dashboard, click Options button, the Options button, in the corner of the widget and select Delete.

1.4.1.2 Viewing Dashboards

All the dashboards that you created and the dashboards that were shared with you are displayed in the Dashboards list on the Dashboards tab. You can select a dashboard in the list to view it in the workspace.
To view a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Select the dashboard that you want to view in the Dashboards list. The dashboards are grouped into categories. Sample Dashboards include the Capacity Planning (Impressions) dashboard, the Job Insights dashboard, the Printer Utilization dashboard and the RICOH ProcessDirector dashboard. The dashboards created by the user are included in My Dashboards category.
    Dashboards tab - View a dashboard
    Shared dashboards are marked with an asterisk (*). For more information on sharing dashboards, see Sharing Dashboards.

1.4.1.3 Editing Dashboards

To edit a dashboard, you can simply select it and start making changes.
To edit a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Select the dashboard that you want to edit in the Dashboards list.
    Dashboards tab - Edit a dashboard
  3. On the dashboard heading, enter a new name for the dashboard.
  4. Customize the dashboard settings and content according to your needs.
    • To change the color palette, click Change dashboard color palette button, the Change dashboard color palette button, on the dashboard heading and select one of the available color palettes.

      For more information, see Changing the Dashboard Color Palette.

    • To move a widget to a different position, click the widget heading and hold the mouse button, then drag the widget to the new location.

      If you drag a widget on top of another widget, the available space is split between the two widgets.

    • To resize a widget, drag its edges right, left, up, or down.
    • To resize the widgets inside a row so they occupy an equal amount of space, click Options button, the Options button, in the corner of a widget and select Distribute widgets evenly in this row .

      If the dashboard has multiple columns, the widgets are distributed only within their column.

    • To remove a widget from the dashboard, click Options button, the Options button, in the corner of the widget and select Delete.

1.4.1.4 Customizing the Dashboard Layout

The dashboard layout can be easily customized by changing the number of columns and reorganizing the widgets inside the columns.
Note: This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.

By default, a dashboard is created with a single column and the widgets are arranged one underneath the other. When you add a new widget, it is added at the bottom of the dashboard.

You can add up to four columns to the dashboard. Each column can contain multiple widgets, but a widget cannot span more than one column. You can also drag widgets one on top of another to split the available space horizontally.

To customize the dashboard layout:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Click Options button, the Options button, on the dashboard heading and select Columns and the number of columns.
    Dashboards tab - Dashboard options
  3. To move a widget to a different column or position, click the widget heading and hold the mouse button, then drag the widget to the new location.
    You can also place widgets side-by-side using one of these methods:
    • Place each widget in a different column.
    • Drag one widget on top of the other. The available space is split between the widgets.
  4. To resize a widget, use one of these methods:
    • Resize the dashboard column that contains the widget by dragging the edge of the column right or left. All the widgets in the column are resized automatically.
    • Resize the widget by dragging its edges right, left, up, or down.
    Note: If you reduce the height of an indicator widget, it automatically turns into a ticker widget. The appearance of the ticker widget depends on the type of the original indicator widget. Ticker widgets for numeric indicators differ from ticker widgets for gauge indicators.
  5. To resize the widgets inside a row so they occupy an equal amount of space, click Options button, the Options button, in the corner of a widget and select Distribute widgets evenly in this row .
    If the dashboard has multiple columns, the widgets are distributed only within their column.
  6. To add a title to a widget directly from the dashboard, click Add Title at the top of the widget and enter the title in the text box.
  7. To change the title of a widget directly from the dashboard, click the current title and enter the new title in the text box.

1.4.1.5 Changing the Dashboard Color Palette

You can easily change the color scheme of the dashboard to match your preferences.
To change the color palette:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Click Change dashboard color palette button, the Change dashboard color palette button, on the dashboard heading and select one of the available color palettes.
    Dashboards tab - Color palette
      Note:
    • The Color Blind 1, Color Blind 2, and Color Blind 3 palettes are suitable for color blindness.

    • If you change the colors in an individual widget to colors that are not part of the palette, the new colors are applied to the widget regardless of the applied palette. If you select a new color palette for the dashboard, the widget colors change according to the new palette.

      To avoid losing your custom color settings for the widget, you can make a copy of the dashboard before applying the new color palette.

1.4.1.6 Duplicating Dashboards

You can copy an existing dashboard and use it as a starting point for a new dashboard.
To duplicate a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Select the dashboard that you want to duplicate in the Dashboards list.
  3. Click Options button, the Options button, on the dashboard heading and select Duplicate.
    Dashboards tab - Dashboard options
    You can also right-click on the dashboard that you want to duplicate from the Dashboards list and select Duplicate.
  4. Select the new dashboard in the Dashboards list.
  5. On the dashboard heading, enter a new name for the dashboard.
  6. Customize the dashboard settings and content according to your needs.

1.4.1.7 Sharing Dashboards

You can share your dashboards with other users. Dashboard recipients can see the dashboards that were shared with them in the Dashboards list, marked with an asterisk (*).
    Important:
  • This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.
  • No email notifications are sent when you share a dashboard.

    Dashboard recipients can see the dashboards that were shared with them in the Dashboards list, marked with an asterisk (*), but do not receive email notifications.

To share a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Select the dashboard that you want to share in the Dashboards list.
    Make sure that you are the owner of the selected dashboard.
  3. Click Options button, the Options button, on the dashboard heading and select Share .
    Dashboards tab - Dashboard options
  4. Specify the required settings in the Share dialog box:
    Share dialog box
    1. Enter user email addresses to set the dashboard recipients.

      To add all the users registered on the company account, enter the tenant ID. To see the tenant ID, click Account button, the Account button, select Account details, and go to Tenant ID. Only administrators can view account details.

      The contact information of the users you add is listed in the center of the dialog box.

    2. To specify how the recipients can interact with the shared dashboard, select an option from the menu available next to each user:
      • Can View: The recipients can view the dashboard but they cannot modify it.
      • Can Design: The recipients can view and modify the dashboard.

        The changes that they make in the dashboard do not affect your copy of the dashboard. These changes are automatically performed on a separate copy of the dashboard to which only they have access. Dashboard recipients can revert to your latest shared copy at any time by clicking Options button, the Options button, on the dashboard heading and selecting Restore Dashboard.

      You can also transfer dashboard ownership to an authorized user by selecting Make Owner.
    3. Click OK .

When an owner modifies a dashboard, the dashboard is not automatically updated for recipients. The owner of the dashboard must share the updated dashboard again and the dashboard recipients must refresh their dashboard before any of the changes are applied. For more information, see Sharing Dashboard Updates.

As a dashboard owner, you can stop sharing a dashboard at any time by removing all the recipients from the Share dialog box.

1.4.1.7.1 Sharing Dashboard Updates

As a dashboard owner, when you modify a shared dashboard, the dashboard is not automatically updated for recipients. You must share the updated dashboard again and the recipients must refresh their dashboard before any of the changes are applied.
To share dashboard updates:
  1. Click Dashboards tab, the Dashboards tab, and select the dashboard that you want to share.
  2. Click Options button, the Options button, on the dashboard heading and select Share Updates .
    Note: If the dashboard did not change since the last time it was shared, the available share option is Share Again . You can use the Share Again option when you want to update the list of recipients and permissions for a shared dashboard.
  3. In the Share dialog box, update the list of recipients and their permissions as required and click OK .

1.4.1.7.2 Restoring Dashboards

If you modified a shared dashboard, you can revert to the latest copy shared by the dashboard owner at any time. When you restore a dashboard, local changes to the dashboard are overridden.
To restore a dashboard:
  1. Click Dashboards tab, the Dashboards tab, and select the dashboard that you want to restore.
  2. Click Options button, the Options button, on the dashboard heading and select Restore Dashboard.
  3. Confirm the restore action.

1.4.1.8 Deleting Dashboards

You can delete dashboards that are no longer required. The dashboard data is not affected.
To delete a dashboard:
  1. Click Dashboards tab, the Dashboards tab.
  2. Select the dashboard that you want to delete in the Dashboards list.
  3. Click Options button, the Options button, on the dashboard heading and select Delete Dashboard... .
    Dashboards tab - Dashboard options
    You can also right-click on the dashboard that you want to delete from MY DASHBOARDS list and select Delete.
  4. In the confirmation dialog box, click OK .
    The dashboard is removed from the Dashboards list.
You can delete only the dashboards that you created. A dashboard that was shared with you is removed only if the owner of the dashboard deletes it or stops sharing it. Shared dashboards are marked with an asterisk (*).

1.4.2 Creating and Managing Widgets

Each widget is a dynamic visualization of data. You specify the data that you want to include in the widget and you select the type of visualization or the chart type.

1.4.2.1 Creating Widgets

You can create new widgets for your dashboard using the Widget Designer.
Note: This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.
To create a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. If the Widget library panel is not visible, click Toggle widgets button, the Toggle widgets button, on the dashboard heading.
  3. In the Widget library panel, click Create new widget button, the Create new widget button.
    Dashboards tab - New dashboard
  4. In the Widget Designer, configure the required settings for the new widget.
    Dashboards tab - Widget Designer
    1. Enter a title for the widget in the Set a Title field.
      You can also add a widget title directly from the dashboard.
    2. Select the type of data visualization from the list in the top-left corner.
      Several types of charts are available.
    3. In the data panel on the left, select the values that you want to display in the widget and the values required for grouping the data.
      The options differ depending on the type of visualization.

      Click Add button, the Add button, next to a data section and select a field in the Add a Field dialog box.

      Dashboards tab - Widget Designer

      The icon to the left of each field indicates the type of the field:

      • Date icon Date
      • Alphanumeric icon Descriptive
      • Numeric Numeric

      Each field has a default behavior that depends on the type of data included in the field and the type of data required by the widget. For example, when the widget requires numeric values, the default aggregation method for numeric fields is Sum. You can see information about the default behavior of a field by hovering over the field.

      To change the default behavior of a field, hover over the field and click More.... You can select a different aggregation method, apply filters, or set a different time period for date fields.

    4. To manage the filters that affect the widget, click the Filters tab on the right.
    5. To customize the appearance of the widget, click the Design tab on the right.
      You can configure labels, legends, line types, and other formatting settings. The options differ depending on the type of visualization.
    6. To prevent data selections in a widget from affecting the dashboard, click Options button, the Options button, and disable the Widget affects dashboard filters option.
      By default, when you make a selection in a widget, a filter is added and applied to the dashboard according to the selected data.
    7. To give access only to predefined drill hierarchies and prevent viewers from drilling down freely to any field, click Options button, the Options button, and disable the Enable Drill to Anywhere option.
    8. To hide the title bar, click Options button, the Options button, and enable the Hide Title Bar option.
    9. To see a preview of the widget design and content, look at the preview area in the center.

      By default, the Update on Every Change option is enabled and the preview is updated automatically.

      To improve performance when you work with a large amount of data and slow query times, you can disable the Update on Every Change option. Click the Update button whenever you want to display the latest changes.

    10. To download the widget data, click Download your widget button, the Download your widget button, and select a file format.
      This option is available only after you add data to the widget. The file formats available for download depend on the widget type.
  5. Click Apply.
    Dashboards tab - Widget Designer
The new widget is added to the dashboard and to the widget library.

1.4.2.1.1 Creating an Area Chart Widget

Area charts are recommended for displaying absolute or relative values over a time period. An area chart is similar to a line chart except that the areas under each line are filled in and can be stacked.
To create an area chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Area Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the X-Axis section, click Add button, the Add button, and select the field whose values you want to place on the x-axis.
      Usually, the x-axis in an area chart is used to represent time.

      You must add at least one item to the x-axis. You can add at most two items. When you add two x-axis items, the two x-axes are combined.

    2. In the Values section, click Add button, the Add button, and select the field whose values you want to place on the y-axis.
      Usually, the y-axis in an area chart is used to represent numeric data and determines the height of the area in the chart.

      You must add at least one field to the y-axis. When you add more than one field, each item is represented in the chart by its own color and area.

      Note: If one of the values uses a considerably different scale, you can add it to the right axis. Click Options button, the Options button, and select Show on Right Axis.
    3. In the Break by section, click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.
      The field added in the Break by section is represented by its own area in the chart and is automatically added to the chart legend.

      You can use a Break by field under these conditions:

      • You can add only one Break by field.
      • The Break by option is available only when a single field is selected in the Values section.
      • If you used the Break by option, you can select only one field in the Values section.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Area Type, specify how the areas are represented in the widget.
      • Classic: Areas overlap and smaller areas appear on top of larger areas and cover them. The colors indicate the distribution between the values.
      • Stacked: Areas are stacked on top of each other and do not overlap. You can hover over the areas to see the percentage distribution among the values.
      • Stack 100: Areas are stacked on top of each other and do not overlap. The combined area is stretched to represent 100%. This option is most commonly used when the relative distribution of the values is more important than their aggregation.
    2. Under Line Type, select Straight or Smooth to specify how the line appears in the widget.
    3. Under Line Width, select Thin, Bold, or Thick.
    4. Under Legend, specify whether to show or hide the legend and set its position.
    5. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    6. Under Markers, specify whether to show or hide markers over data points and set their appearance.
    7. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
    8. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    9. Under Auto Zoom, enable or disable the automatic zoom function.
      When a widget contains more data than can be displayed in the view, the Auto Zoom option resizes the chart automatically and, if necessary, displays a zoom bar. The zoom bar lets you scroll right and left or up and down and zoom in and out of different parts of the widget.
  6. Click Apply.

1.4.2.1.2 Creating an Area Map Widget

Area map widgets let you compare values and display categories across geographical regions. You can use area maps when you have geographical regions in your data, such as countries, states, counties, or postal codes.
To create an area map:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Area Map from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Country/state section, click Add button, the Add button, and select a field that contains geographical data.
    2. In the Color section, click Add button, the Add button, and select the field whose values you want to display on the map.
  5. In the Design tab on the right, select the map type.
  6. Click Apply.

1.4.2.1.3 Creating a Bar Chart Widget

The bar chart is commonly used to compare multiple items. Bar charts display categories or items (descriptive data) along the y-axis and their values on the x-axis. You can also group the values by another category.
To create a bar chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Bar Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the field whose values you want to place on the y-axis.
      Usually, the y-axis in a bar chart is used for descriptive data.

      You must add at least one item to the y-axis. You can add at most two items. When you add two y-axis items, the two y-axes are combined.

    2. In the Values section, click Add button, the Add button, and select the fields whose values determine the length of the bars.
      Usually, the values in a bar chart represent numeric data.

      You must add at least one field in the Values section. When you add more than one field, each item is represented in the chart by its own color and bar.

      Note: If one of the values uses a considerably different scale, you can add it to the right axis. Click Options button, the Options button, and select Show on Right Axis.
    3. In the Break by section, click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.
      Each group is represented by a different bar and is automatically added to the chart legend.

      You can use a Break by field under these conditions:

      • You can add only one Break by field.
      • The Break by option is available only when a single field is selected in the Values section.
      • If you used the Break by option, you can select only one field in the Values section.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Bar Type, specify how the bars are represented in the widget.
      • Classic: Bars are displayed side by side.
      • Stacked: Bars are stacked one next to the other and do not overlap. You can hover over the bars to see the percentage distribution among the values.
      • Stack 100: Bars are stacked one next to the other and do not overlap. The combined bar is stretched to represent 100%. This option is most commonly used when the relative distribution of the values is more important than their aggregation.
    2. Under Legend, specify whether to show or hide the legend and set its position.
    3. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    4. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
    5. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    6. Under Auto Zoom, enable or disable the automatic zoom function.
      When a widget contains more data than can be displayed in the view, the Auto Zoom option resizes the chart automatically and, if necessary, displays a zoom bar. The zoom bar lets you scroll right and left or up and down and zoom in and out of different parts of the widget.
  6. Click Apply.

1.4.2.1.4 Creating a Box and Whisker Plot Widget

The box and whisker plot, or box plot, is useful for representing the distribution, variability, and center of a data set along an axis.
Box plots are divided into four quartiles. The middle quartiles are represented by a box that contains 50% of the data and the median value. The upper and lower quartiles contain the maximum and minimum values and the remaining 50% of the data. These quartiles are represented by lines called whiskers.

You can adjust the maximum and minimum values when you create the box plot. By default, these values are within 1.5 times of the IQR (Interquartile Range). You can set them to the actual maximum and minimum values or to within one standard deviation of the mean of your data.

Box plots divide five descriptive statistics into four equal quartiles. You can view the statistics by hovering over the box plot.

To create a box and whisker plot:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Box and Whisker Plot from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Category section, click Add button, the Add button, and select the field whose values you want to place on the x-axis.
      The x-axis in a box and whisker plot is used to represent numeric data.
    2. In the Value section, click Add button, the Add button, and select the field whose values you want to place on the y-axis.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Whisker values, specify how the whiskers are calculated and displayed.
      • IQR: The whisker values are calculated within 1.5 times the IQR, which represents the difference between the 1st and 3rd quartiles.
      • Extrema: The whisker values include the maximum and minimum values in the calculation.
      • Standard Deviation: The whisker values are calculated to one standard deviation above and below the mean of the data.
    2. Under Box, specify whether to display a full box or hollow box.
    3. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    4. Under Legend, specify whether to show or hide the legend and set its position.
    5. Under Show Outliers, specify whether to show or hide outliers.
    6. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
    7. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    8. Under Auto Zoom, enable or disable the automatic zoom function.
      When a widget contains more data than can be displayed in the view, the Auto Zoom option resizes the chart automatically and, if necessary, displays a zoom bar. The zoom bar lets you scroll right and left or up and down and zoom in and out of different parts of the widget.
  6. Click Apply.

1.4.2.1.5 Creating a Calendar Heatmap Widget

The calendar heatmap widget visualizes values over days in a calendar-style view, making it easy to identify daily patterns or anomalies.
To create a calendar heatmap:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Calendar Heatmap from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Date section, click Add button, the Add button, and select the date field that you want to use as the calendar.
      The range of the calendar is based on the minimum and maximum date values within the field.
    2. In the Color section, click Add button, the Add button, and select the field that determines which days to color.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Months, specify how many months are displayed at once.
      You can select One Month View, Quarter View, Half-Year View, or Year View.
    2. Under Calendar Type, select the display mode.
      • Classic: Each month is presented in typical calendar format.
      • Week View: Months are ordered by weekdays from top to bottom.
    3. Under Week Begins on, set the first day of the week.
    4. Under Gray out Weekends, specify whether to use gray for the weekend days.
    5. Under Show Day Number, specify whether to show the day numbers in the calendar.
    6. Under Show Day Name, specify whether to show the day name abbreviations in the calendar.
  6. Click Apply.

1.4.2.1.6 Creating a Column Chart Widget

Column charts are useful for comparing multiple items and for comparing data over time. The column chart can include multiple values on both the x-axis and y-axis. It can also include a breakdown by categories.
To create a column chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Column Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the field whose values you want to place on the x-axis.
      Usually, the x-axis in a column chart is used for descriptive data.

      You must add at least one item to the x-axis. You can add at most two items. When you add two x-axis items, the two x-axes are grouped.

      To change the order of the categories, drag a category up or down in the Categories list.

    2. In the Values section, click Add button, the Add button, and select the fields whose values determine the height of the columns.
      Usually, the values in a column chart represent numeric data.

      You must add at least one field in the Values section. When you add more than one field, each item is represented in the chart by its own color and column.

      Note: If one of the values uses a considerably different scale, you can add it to the right axis. Click Options button, the Options button, and select Show on Right Axis.
    3. In the Break by section, click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.
      Each group is represented by a different column and is automatically added to the chart legend.

      You can use a Break by field under these conditions:

      • You can add only one Break by field.
      • The Break by option is available only when a single field is selected in the Values section.
      • If you used the Break by option, you can select only one field in the Values section.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Column Type, specify how the columns are represented in the widget.
      • Classic: Columns are displayed side by side.
      • Stacked: Columns are stacked on top of each other and do not overlap. You can hover over the columns to see the percentage distribution among the values.
      • Stack 100: Columns are stacked on top of each other and do not overlap. The combined column is stretched to represent 100%. This option is most commonly used when the relative distribution of the values is more important than their aggregation.
    2. Under Legend, specify whether to show or hide the legend and set its position.
    3. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    4. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
    5. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    6. Under Auto Zoom, enable or disable the automatic zoom function.
      When a widget contains more data than can be displayed in the view, the Auto Zoom option resizes the chart automatically and, if necessary, displays a zoom bar. The zoom bar lets you scroll right and left or up and down and zoom in and out of different parts of the widget.
  6. Click Apply.

1.4.2.1.7 Creating a Funnel Chart Widget

The funnel chart is especially useful for showing stages in a process that are sequentially dependent.

For example, you can use funnel charts when you want to represent a greater number of items in the first stage versus a smaller number in the final stage. You can also use them to track sequential data that moves through stages or to reveal bottlenecks in a linear production process.

Each stage in the funnel chart corresponds to a percentage. The top, thickest stage is the largest and each subsequent stage is thinner than its predecessor. If you have a stage that appears thicker than the previous stage, there might be a problem in your process.

There are two ways to create a funnel chart:

  • You can select a category along with a single value. The value is broken by the members of the category and each member appears as a separate section in the funnel chart.
  • You can select multiple values. Each value appears as a separate section in the funnel chart.

To create a funnel chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Funnel Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    • If you have data fields that contain all the steps in the process, select a category along with a single value. Click Add button, the Add button, in the Categories section and select the category field. Then, click Add button, the Add button, in the Values section and select the value field.
    • If you want to include individual values in the funnel chart, add multiple value fields. Click Add button, the Add button, in the Values section and select the value fields that you want to include in the funnel chart. Each value field appears as a separate stage in the chart.
    The fields appear in the same top to bottom order in the funnel chart as they appear in the data panel. The value of the top stage is always 100% and the percentage value for each subsequent stage is derived from the top stage.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Funnel Size, select Wide, Regular, or Narrow.
    2. Under Funnel Type, select Regular or Pinched. The Pinched option displays the last stage as a rectangle.
    3. Under Funnel Direction, select Regular or Inverted. The Inverted option flips the funnel chart so the first stage is on the bottom and the last stage is on top.
    4. Under Legend, specify whether to show or hide the legend and set its position.
    5. Under Labels, specify the labels that you want to display in the funnel chart.
      These options are available:
      • Categories: Displays the label for each stage.
      • Percent: Displays the percentage represented by each stage. The first value in the funnel chart is considered 100%. Each subsequent value is represented as a percentage of the first value.
      • Value: Displays the numerical value of each stage.
      • Decimals: Displays the percentages with one decimal place when the Percent option is enabled.
  6. Click Apply.

1.4.2.1.8 Creating an Indicator Widget

The indicator widget provides various options for displaying one or two numeric values as a number, gauge, or ticker. You can also add a color-coded indicator icon that represents the value in the widget. For example, you can add a green up arrow or a red down arrow.
To create an indicator widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Indicator from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Value section, click Add button, the Add button, and select the primary field.
      The name and value of the primary field are displayed as the main title and main value.
    2. In the Secondary section, click Add button, the Add button, and select the secondary field.
      The name and value of the secondary field are displayed under the main field.
    3. For gauge indicators, set the minimum and maximum values that can be represented by the gauge.
      You can enter a fixed numeric value or select a numeric field with a dynamic value in the data browser.
    For indicator widgets, you can also specify whether an icon appears in the widget and select the color of the icon. For example, you can add a red arrow pointing downwards for a negative value. For more information, see Setting Conditional Coloring.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Indicator Type, select Numeric or Gauge.
      Note: If you reduce the height of an indicator widget, it automatically turns into a ticker widget. The appearance of the ticker widget depends on the type of the original indicator widget. Ticker widgets for numeric indicators differ from ticker widgets for gauge indicators.
    2. Configure the options available for the selected type of indicator.
      You can select a skin and specify the components that you want to include in the widget.
  6. Click Apply.

1.4.2.1.9 Creating a Line Chart Widget

Line charts can be used for comparing data over time or for comparing changes over the same time period for more than one group or category.
To create a line chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Line Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the X-Axis section, click Add button, the Add button, and select the field whose values you want to place on the x-axis.
      Usually, the x-axis in a line chart is used to represent time.

      You must add at least one item to the x-axis. You can add at most two items. When you add two x-axis items, the two x-axes are combined and a separate line is displayed for each unique value of the second x-axis.

    2. In the Values section, click Add button, the Add button, and select the field whose values you want to place on the y-axis.
      Usually, the y-axis in a line chart is used to represent numeric data and determines the height of the lines in the chart.

      You must add at least one field to the y-axis. When you add more than one field, each item is represented by its own line in the chart and is automatically added to the chart legend.

      Note: If one of the values uses a considerably different scale, you can add it to the right axis. Click Options button, the Options button, and select Show on Right Axis.
    3. In the Break by section, click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.
      The field added in the Break by section is represented by its own line in the chart and is automatically added to the chart legend.

      You can use a Break by field under these conditions:

      • You can add only one Break by field.
      • The Break by option is available only when a single field is selected in the Values section.
      • If you used the Break by option, you can select only one field in the Values section.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Line Type, select Straight or Smooth to specify how the line appears in the widget.
    2. Under Line Width, select Thin, Bold, or Thick.
    3. Under Legend, specify whether to show or hide the legend and set its position.
    4. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    5. Under Markers, specify whether to show or hide markers over data points and set their appearance.
    6. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
    7. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    8. Under Auto Zoom, enable or disable the automatic zoom function.
      When a widget contains more data than can be displayed in the view, the Auto Zoom option resizes the chart automatically and, if necessary, displays a zoom bar. The zoom bar lets you scroll right and left or up and down and zoom in and out of different parts of the widget.
  6. Click Apply.

1.4.2.1.10 Creating a Liquid Fill Gauge Widget

The liquid fill gauge widget is useful when you want to visualize data that represents liquid levels, such as ink usage. The liquid level rises in the gauge based on the percentage of the current value from the maximum value set for the widget.
To create a liquid fill gauge widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Liquid Fill Gauge from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Value section, click Add button, the Add button, and select the numeric field that you want to represent in the widget.
    2. In the min and max sections, set the minimum and maximum values, which determine the level of the liquid.
      Click Add button, the Add button, and then click Create Formula button, the Create Formula button, in the top-left corner of the data browser dialog box. In the Formula Editor, enter a fixed numeric value or select a numeric field with a dynamic value.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Wave Rise, specify if the wave rises to its full height or if it starts at its full height when the widget loads.
    2. Under Value Count Up, specify if the displayed value counts up to the final value or if the final value is displayed when the widget loads.
    3. Under Wave Animate, specify if the wave is animated or static.
    4. Under Show Tooltip, specify whether to display the current, minimum, and maximum values when you hover over the widget.
    5. Under Wave Count, specify the maximum number of full waves that are displayed in the widget.
  6. Click Apply.
Data download to a PDF or image file is not currently supported for liquid fill gauge widgets.

1.4.2.1.11 Creating a Pie Chart Widget

Pie charts are used to display proportional data and percentages.
To create a pie chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Pie Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the field that you want to display in the pie chart.
      You can add only one field.

      Usually, the categories of a pie chart contain descriptive data.

      Note: By default, all slices that are smaller or equal to 3% are grouped into a slice called Others. You can hover over the Others slice to display its breakdown. You can also click the Others slice to display a second pie chart that shows the breakdown of all the slices included in the Others slice.
    2. In the Values section, click Add button, the Add button, and select the field whose values determine the size of the pie slices.
      You can add only one field.

      Usually, the values in a pie chart represent numeric data.

      Note: To set the order of the slices in the pie chart, hover over the field from the Values section, click Sort button, the Sort button, and select one of the available options. You can display the slices clockwise or counter clockwise based on category percentages or clockwise based on category name.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Pie Type, select Classic, Donut, or Ring.
    2. Under Legend, specify whether to show or hide the legend and set its position.
    3. Under Labels, specify the labels that you want to display in the pie chart.
      These options are available:
      • Categories: Displays the label for each slice.
      • Value: Displays the numerical value of each slice.
      • Percent: Displays the percentage represented by each slice.
      • Decimals: Displays the percentages with one decimal place when the Percent option is enabled.
    4. Under Show 'Others' Slice, specify whether to group smaller slices into the Others slice or to display them individually.
      If you enable Show 'Others' Slice, you can define what is included in the Others slice:
      • Include all the slices with values less than the specified percentage. By default, the reference value is 3%.
      • Show the specified number of slices in the pie chart and group the remaining smaller slices into the Others slice. By default, the number of slices is set to 7.
  6. Click Apply.

1.4.2.1.12 Creating a Pivot Table Widget

Pivot tables are useful for summarizing and analyzing large amounts of data.
To create a pivot table:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Pivot from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Rows section, click Add button, the Add button, and select the fields whose values you want to place in the rows of the pivot table.
      When you add more than one row, the rows are divided into subrows, or groups.
    2. In the Columns section, click Add button, the Add button, and select the fields whose values you want to place in the columns of the pivot table.
      You can drag and drop fields to change their order or to move them to a different section.
    3. In the Values section, click Add button, the Add button, and select the fields whose values appear in the rows and columns of the pivot table.
      Note: To add data bars to your pivot table, click Options button, the Options button, next to a value and select Data Bars.
    4. To add subtotals to rows, click Options button, the Options button, next to a row and select Subtotals.
    5. To specify how to calculate the subtotals, click Options button, the Options button, next to a field from the Values section, select Subtotal By and a method.
      The default option is Auto, which aggregates all the data. The other custom options (Sum, Min, Max, Average, Median) calculate only the values in the rows above the subtotal.
    6. To add grand totals to rows, click Options button, the Options button, next to a row and select Grand Totals.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Page Size, specify the number of items per page.
    2. Under Colors, select the table elements that you want to highlight.
      You can also use conditional coloring to highlight values in a pivot table. For more information, see Setting Conditional Coloring.
    3. Under Auto Height, enable or disable the automatic height function.
  6. Click Apply.
You can sort the columns of a pivot table in ascending or descending order by clicking Sort icon, the Sort icon, next to the column heading. For a more complex analysis, you can also sort the data based on one or more row fields. Click Sort icon, the Sort icon, next to a column heading and select the row fields that you want to use to sort the data.

1.4.2.1.13 Creating a Polar Chart Widget

You can use the polar chart, or radar chart, to compare multiple categories or variables with a spatial perspective in a radial chart.
To create a polar chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Polar Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the field whose values are represented as columns in the circle.
      You can add only one field.

      Usually, the categories of a polar chart contain descriptive data.

    2. In the Values section, click Add button, the Add button, and select the field whose values determine the distance between the top of the column and the center of the polar circle.
      Usually, the values in a polar chart represent numeric data.

      When you select more than one field in the Values section, the items are stacked on top of each other.

    3. In the Break by section, click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.
      The field added in the Break by section is represented by its own column and color in the chart and is automatically added to the chart legend.

      You can use a Break by field under these conditions:

      • You can add only one Break by field.
      • The Break by option is available only when a single field is selected in the Values section.
      • If you used the Break by option, you can select only one field in the Values section.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Polar Type, select Column, Area, or Line.
    2. Under Legend, specify whether to show or hide the legend and set its position.
    3. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    4. Under Categories, specify whether to show or hide the categories and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines.
      • Labels: Displays value labels.
      • Title: Displays the category title. You can use the default title or enter a different title in the text box.
    5. Under Axis, specify whether to show or hide the axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays value labels.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
  6. Click Apply.

1.4.2.1.14 Creating a Scatter Chart Widget

The scatter chart displays the distribution of two variables along the x-axis and y-axis.
It also includes two additional dimensions of data that are shown as colored points scattered across the chart:
  • Point: A field that determines the number of points in the chart. A point is drawn for each field value.
  • Size: An optional field that determines the size of the points in the chart. The point size is relative to the field values.
To create a scatter chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Scatter Chart from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the X-Axis section, click Add button, the Add button, and select the field whose values you want to place on the x-axis.
      Usually, the x-axis in a scatter chart is used to represent numeric data. Descriptive data is also supported.

      You can add only one field.

    2. In the Y-Axis section, click Add button, the Add button, and select the field whose values you want to place on the y-axis.
      Usually, the y-axis in a scatter chart is used to represent numeric data. Descriptive data is also supported.

      You can add only one field.

    3. In the Point section, click Add button, the Add button, and select the field whose values you want to scatter across the chart as points.
      The Point field must contain descriptive data. You can add a Point field only if either the x-axis or the y-axis contains numeric data.

      You can add only one field.

    4. In the Break by/Color section, do one of these:
      • Click Add button, the Add button, and select the field that you want to use to group the data represented in the chart.

        This field must be a descriptive field. If you select descriptive data, the points in the chart are grouped into the members of the Break by field. Each member is represented by a different color.

      • Click Add button, the Add button, and select the field that you want to use to color the data in the chart.

        This field must be a numeric field. If you select numeric data, the point color is a gradient where the highest value is the darkest color and the lowest value is the lightest color.

    5. In the Size section, click Add button, the Add button, and select the field that determines the size of the points.
      This field must contain numeric data.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Legend, specify whether to show or hide the legend and set its position.
    2. Under Marker Size, specify the size of the points.
      If you are not using a Size field, the slider changes the size of all the points on the map. If you are using a Size field, drag each side of the slider to determine the relative minimum and maximum point sizes.
    3. Under Value Label, specify whether to show or hide labels with values and set their orientation.
    4. Under X-Axis, specify whether to show or hide the x-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the x-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the x-axis.
      • Title: Displays the x-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the x-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
    5. Under Y-Axis, specify whether to show or hide the y-axis and select the graphical elements that you want to include.
      These options are available:
      • Grid Lines: Displays grid lines on the y-axis.
      • Logarithmic: Displays the data using orders of magnitude.
      • Labels: Displays labels on the y-axis.
      • Title: Displays the y-axis title. You can use the default title or enter a different title in the text box.
      • Min, Max, Intervals: To change the default minimum, maximum, or interval values on the y-axis, enter new values in the text boxes. To restore any of the values to their default states, click Reset button, the Reset button.
  6. Click Apply.

1.4.2.1.15 Creating a Scatter Map Widget

Scatter maps let you visualize geographical data as points scattered on a map. The map distinguishes data using different colors and sizes for the data points.
To create a scatter map:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Scatter Map from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Location section, click Add button, the Add button, and select a field that contains geographical data.
      The supported location types are country, city, state/province, and latitude/longitude.

      To visualize latitude and longitude data, you must first add the field containing latitude data and then the field containing longitude data.

      To improve the accuracy of the map:

      • Use more than one geographic level. For example, if you have both a country and a city field, add both of them in the Location section.
      • Click the location type icon in the top-left corner of the geographic field and select Country, State/Province, or City, instead of the default Auto option.

    2. In the Color section, click Add button, the Add button, and select the field that you want to use to color the data in the chart.
      The Color field must contain numeric data. The values of this field are displayed when you hover over a data point on the map.
    3. In the Size section, click Add button, the Add button, and select the field that determines the size of the points.
      This field must contain numeric data.
    4. In the Details section, click Add button, the Add button, and select an additional data field that appears when you hover over a data point on the map.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Markers Style, specify the style of the data points.
    2. Under Marker Size, specify the size of the data points.
      If you are not using a Size field, the slider changes the size of all the points on the map. If you are using a Size field, drag each side of the slider to determine the relative minimum and maximum point sizes.
  6. Click Apply.

1.4.2.1.16 Creating a Sunburst Widget

The sunburst widget is similar to a pie chart but it is multi-dimensional. While a pie chart combines one descriptive field and one numeric value, the sunburst widget can display multiple rings, one for each field. Each ring in the sunburst chart shows a breakdown of its parent ring slice.
To create a sunburst widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Sunburst from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the fields whose values are represented as slices in the ring.
      Usually, the categories of a sunburst widget contain descriptive data.

      If you add multiple fields, each field is represented as a child ring with its values grouped based on the parent ring slice.

    2. In the Values section, click Add button, the Add button, and select the field whose values determine the size of the ring slices.
      Usually, the values in a sunburst widget represent numeric data.

      You can add only one field.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Center, specify the information that is displayed in the center of the widget when you hover over a slice.
      These options are available:
      • Value: Displays the actual numeric value associated with the slice.
      • Contribution: Displays the contribution of the slice to the entire field as a percentage.
      • Contribution to parent: Displays the contribution of the slice to its parent ring slice as a percentage.
    2. Under Tooltip, specify whether to show the actual value or the contribution of a slice when you hover over it.
    3. Under Legend, specify whether to show or hide the legend and set its position.
  6. Click Apply.

1.4.2.1.17 Creating a Table Widget

The table widget displays raw and non-aggregated data in columns, with as many fields and metrics as needed.
To create a table:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Table from the list of widget types in the top-left corner.
  4. In the data panel on the left, in the Columns section, click Add button, the Add button, and select the fields whose values you want to place in the columns of the table.
    You can drag and drop fields to change their order.
  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Borders, specify border settings.
    2. Under Column Width, specify how to resize the columns.
      • Manual: You can manually resize the column width by dragging the column separator.
      • Automatic: Columns are resized automatically to fit the content of the cells.
    3. Under Colors, select the table elements that you want to highlight.
    4. Under Word Wrap, specify whether to wrap text in headers and rows.
    5. Under Infinite Scroll, enable or disable the infinite scroll function.
      If the Infinite Scroll option is enabled, all the items are included in a single page. Additional data loads as you scroll down in the page.

      If the Infinite Scroll option is disabled, the items are displayed on multiple pages. You can specify the number of items per page.

    6. Under Auto Height, enable or disable the automatic height function.
  6. Click Apply.

1.4.2.1.18 Creating a Treemap Widget

The treemap widget is a multi-dimensional widget that displays hierarchical data in the form of nested rectangles. For example, you can use a treemap instead of a column chart to compare a large number of categories and subcategories.
To create a treemap:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. In the Widget library panel, click Create new widget button, the Create new widget button, to create a widget and open it in the Widget Designer.
    For more information, see Creating Widgets.
  3. In the Widget Designer, select Treemap from the list of widget types in the top-left corner.
  4. In the data panel on the left, add data to the widget:
    1. In the Categories section, click Add button, the Add button, and select the fields whose values are represented as rectangles in the chart.
      Usually, the categories in a treemap represent descriptive data.

      You can add up to three fields so that a rectangle hierarchy is created.

      To change the order of the categories, drag a category up or down in the Categories list.

    2. In the Size section, click Add button, the Add button, and select the field whose values determine the size of the rectangles.
      Usually, this field contains numeric data.

      You can add only one field.

    3. In the Color section, click Add button, the Add button, and select the field that determines the colors of the rectangles.
      This field must be one of the fields selected in the Categories section. If you add a different field, it is added to the Categories section automatically.

      The available coloring options depend on the type of the selected field:

      • If you select a numeric value, each rectangle is colored according to its place in the range of field values. You can change the color settings in the color picker dialog box.
      • If you select a descriptive field, all the rectangles that are members of the selected field have the same color. For example, if you select the field that is also used as the first category, the entire treemap is divided into groups of colors. If you select the field that is used as the second category, all the rectangles that have the same value also have the same color.

  5. In the Design tab on the right, customize the appearance of the widget:
    1. Under Captions, select the field names that you want to display in the treemap.
      The field names are always visible when you hover over a rectangle.
    2. Under Tooltip, specify whether to show the actual value or the contribution of a rectangle when you hover over it.
  6. Click Apply.

1.4.2.2 Configuring Advanced Widget Settings

When you create or edit widgets in the Widget Designer, several advanced settings are available for customizing the content, appearance, and behavior of the widget.
Note: This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.

1.4.2.2.1 Combining Two Types of Visualizations in a Widget

In chart widgets, such as line charts, area charts, column charts, and bar charts, you can represent one or more selected fields using a different visualization than the visualization of the original widget.
For example, in a line chart widget you can represent a specific field as a column chart.
To select a different visualization for a field in the widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the Values section from the data panel on the left, click Options button, the Options button, next to the field that you want to change.
  4. Click Series Type and select the alternative visualization type that you want to use for the field.
    You can drag the field up or down in the Values section to bring its visualization to back or front.
    Note: The widget keeps the original visualization type. The Design tab displays only the design options for the original visualization type.

1.4.2.2.2 Selecting Colors in Widgets

The Widget Designer automatically assigns different colors to different field values.
You can change the default colors by selecting a specific color or a range of colors. You can also define conditional coloring that depends on the value of a field.

1.4.2.2.2.1 Selecting a Specific Color

You can assign a specific color to a data value that does not change. This color applies only to the current widget.
To select a specific color:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, click a color icon to open the color picker dialog box.
  4. Click the Single Color tab and select a color.
    Color Picker dialog box - Single tab
    To select a custom color that does not exist in the palette, enter a hexadecimal value in the # Insert Custom Color field.
  5. Click OK.

1.4.2.2.2.2 Selecting a Range of Colors

You can assign a range of colors to a field according to its value.
To select a color range:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, click a color icon to open the color picker dialog box.
  4. Click the Range tab.
    Color Picker dialog box - Range tab
  5. Select a type of configuration:
    • To assign a color range automatically, select Auto.
    • To configure the color range manually, select Manual.
  6. If you set the configuration to Manual, follow these steps:
    1. Click the color rectangles at the left and right to change the start and end colors of the range.
    2. Select the Coloring method option.
      The Min/Max option displays the full color range. The Min option displays colors for all the values between the minimum and middle values, while all other values are displayed in gray. The Max option displays colors for all the values between the middle and maximum values, while all other values are displayed in gray.
    3. To change the default minimum, middle, and maximum values, enter new values for the Customize range setting.
      By default, the color range is set to match the minimum and maximum values of the data. Instead, you can manually set the minimum and maximum values.

      All the values that are below the minimum value are assigned to the color on the left. All the values that are over the maximum value are assigned to the color on the right.

      By default, the middle color is gray. All values larger than the middle value gradually get the color on the right. All values smaller than the middle value gradually get the color on the left. You can change the middle value to specify which value is assigned to gray.

  7. For the Transition setting, select Steps to define a distinct number of colors in the range or select Gradient for a linear color range.
  8. Click OK.

1.4.2.2.2.3 Setting Conditional Coloring

You can set conditional coloring for fields based on their values.
In addition, for indicator widgets, you can also specify whether an icon appears in the widget and select the color of the icon. For example, you can add a red arrow pointing downwards for a negative value.
To set conditional coloring:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, click a color icon to open the color picker dialog box.
  4. Click the Conditional tab.
    Color Picker dialog box - Conditional tab
    Each row in this tab represents a condition that you can apply to the values of the field. If the condition is true, the value is shown in the color that you select in the row. For example, one row can specify that a negative value is displayed in red and another row can specify that a positive value is displayed in green.
  5. In each row, define an expression to be applied to the value of this field by selecting an operator and specifying a value.
  6. Select a color for the field.
  7. To add and define more conditions, click Add condition.
    In the dashboard, the conditions are evaluated in the order in which they appear in this tab, from top to bottom. The first condition that is true determines the color. You can reorder the conditions by dragging them up or down.
  8. Click OK.

1.4.2.2.3 Sorting Field Values in Widgets

By default, the values that you add to a widget are not sorted. You can select a sorting option to specify the order in which the items are displayed.
To sort field values:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, hover over a field and click Sort button, the Sort button.
  4. Select Ascending or Descending.

1.4.2.2.4 Renaming Fields in Widgets

The names of fields in widgets are taken from the raw data. You can change the names of the fields according to your needs.
To rename a field in a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, click Options button, the Options button, next to a field and select Rename.
  4. Enter a new field name.
    The new name is used only in the current widget. It does not appear in the data browser or in other widgets in the dashboard.

1.4.2.2.5 Formatting Numbers in Widgets

You can change the way numbers are displayed in widgets. For example, you can display a number as a percentage and set the number of decimal places.
To format numbers in a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, hover over a numeric field and click Format Number button, the Format Number button.
  4. In the Format Number dialog box:
    • To display the value as a number, click the Number tab and configure options for abbreviations, decimal places, and thousands separator.
    • To display the value as currency, click the Currency tab and configure options for abbreviations, decimal places, and currency symbols.
    • To display the value as a percentage, click the Percent tab and configure options for decimal places.
    You can preview your settings in the preview area at the bottom of the dialog box.
  5. Click OK.

1.4.2.2.6 Formatting Date and Time Values in Widgets

You can change the format of the date and time values that are displayed in your widgets.
To format date and time values in a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, hover over a date field and click Format Date button, the Format Date button.
  4. In the Format Date dialog box, select one of the tabs on the left to specify the format for years, quarters, months, weeks, days, and time values.
    You can select one of the predefined formats or specify a custom format.
  5. Click OK.

1.4.2.2.7 Creating a Continuous Chart with Missing Date Values

If your data is missing date values, you can add the missing dates to your chart to create a continuous data flow. You can also specify whether to display missing dates as gaps in the chart or to include null values as zero values to avoid gaps and maintain a continuous data flow.
For example, if your chart begins on June 8 and ends on June 20 and there is no value for June 13, you can choose to include the missing date on the x-axis. You can also specify whether to continue the graph by creating zero values or to cut the graph where there are missing values.
To create a continuous chart:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget that is based on a Cartesian chart in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the X-Axis section, click Options button, the Options button, next to a date field and select Continuous Timeline.
  4. To treat null values as zero values, click Options button, the Options button, in the Values section, and select Display Missing Values as Zeros.

1.4.2.2.8 Adding Drill Hierarchies to Widgets

Viewers can drill down in a widget and get an in-depth view of a selected value.
While viewers can select a drill path from the complete list of fields, it is easier to select a drill hierarchy from a predefined list. This is especially useful when there is a large amount of data and viewers need to remember specific fields and select them each time.

As a self-service user, you can add predefined drill hierarchies to widgets.

Note: Your administrator must first create the drill hierarchies before you can add them in the Widget Designer.
To enable drill hierarchies in a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. In the data panel on the left, click Options button, the Options button, next to a field and select Hierarchies....
  4. Select the check box next to the drill hierarchies that you want to make available to dashboard viewers.
    Hierarchies with a lock icon always appear in the widget. To unlock this option, contact your administrator.

1.4.2.2.9 Disabling the Drill to Anywhere Option

As a self-service user, you can give access only to predefined drill hierarchies and prevent viewers from drilling down freely to any field.
To disable the Enable Drill to Anywhere option:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. Create or edit a widget in the Widget Designer.
    For more information, see Creating Widgets or Editing Widgets.
  3. Click Options button, the Options button, and disable the Enable Drill to Anywhere option.
    As a result, the Choose Another… option is removed from the drill options displayed for the widget.

1.4.2.3 Editing Widgets

Using the Widget Designer, you can modify the content, appearance, and behavior of a widget.
Note: This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.
To edit a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
    Make sure that you have editing rights for the selected dashboard.
  2. On the dashboard, go to the widget that you want to edit.
  3. Click Edit Widget button, the Edit Widget button, in the corner of the widget.
    Dashboards tab - Edit widget
  4. Modify the widget settings in the Widget Designer and click Apply.
    Dashboards tab - Edit widget settings
    Note: If you want to duplicate the widget and edit the copy instead of the original widget, click Options button, the Options button, and select Save a Copy.

    For more information on using the Widget Designer, see Creating Widgets.

1.4.2.4 Analyzing Trends in Widget Data

In widgets that show data over time, you can add trend lines and apply advanced analytic models to highlight tendencies in the data and get useful insights.
Dashboards tab - Widget trend line
    Note:
  • This function is only available for area charts, bar charts, column charts, line charts, and polar charts.
  • Only time series with a single date dimension are supported. If the widget contains multiple data fields in the Categories section, this function is not available.
  • This function is not available if a sorting option is applied to the value fields included in the widget.
  • Using a Break by field is not supported.
  • Null values might disrupt the calculations of the models and affect accuracy.
To analyze trends in widget data:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. On the dashboard, go to the widget that you want to work with.
  3. Click Analyze It button, the Analyze It button, select Trend, and enable the Show Trend option.
    Dashboards tab - Analyze data

    If the widget includes multiple value fields, you must select the field that you want to analyze before enabling the Show Trend option.

  4. To customize the trend line settings, select Trend Settings.
    Dashboards tab - Trend settings
    • Under Trend Variable, you can see the value field that is analyzed for the trend line.
    • Under Trend Type, you can specify the type of trend line:
      Linear Trend
      Adds a straight line that shows if the trend is increasing or decreasing. A linear trend line is useful when the values are increasing or decreasing at a steady rate.
      Logarithmic Trend
      Adds a best-fit curved line that shows whether the data converges within time. A logarithmic trend line is useful when the rate of change in the data increases or decreases quickly and then levels out.
    • In the Compare To section, you can add a second trend line that lets you compare the current trend to data from a previous time period.

      Select a time period from the list and enable the Compare To option. Equivalent data must be available for the selected time period.

      For example, you can compare the trend for the daily number of jobs from this month with the trend from the previous month.

  5. To view information about the trend data, select Trend Information.
    Dashboards tab - Trend information

Once the trend line is added to the widget, you can click it at any time to open the Quick Settings dialog box and make any required changes.

You can also add trend lines from the Widget Designer. In the data panel on the left, hover over the value field that you want to analyze and click Analyze It button, the Analyze It button.

1.4.2.5 Duplicating Widgets

You can create a copy of a widget. This function is useful for saving the original widget in the dashboard before making changes. The new widget is separate from the original widget and no changes to the new widget affect the original widget.
Note: This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.
To duplicate a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. On the dashboard, go to the widget that you want to duplicate.
  3. Click Options button, the Options button, in the corner of the widget and select Duplicate.
    Dashboards tab - Widget options
    Note: You can also duplicate a widget that is open in the Widget Designer. Click Options button, the Options button, and select Save a Copy. A copy is created and displayed in the Widget Designer instead of the original widget.

1.4.2.6 Removing Widgets from the Dashboard

You can remove widgets from a dashboard. The widget data is not affected.
To remove a widget from a dashboard:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. On the dashboard, go to the widget that you want to delete.
  3. Click Options button, the Options button, in the corner of the widget and select Delete.
    Dashboards tab - Widget options
  4. Confirm the delete action.

1.4.3 Managing the Widgets in the Widget Library

You can edit or delete the custom widgets that you created from the Widget library panel.
    Note:
  • This function is only available with the Self-Service feature. If you want to purchase this feature, contact your Ricoh representative.
  • You cannot delete or modify the default widgets. You can only delete and modify custom widgets. In the Widget library panel, the Add to dashboard button Add to dashboard button is displayed next to default widgets and the Options button Options button is displayed next to custom widgets.

    For viewers, the Add to dashboard button Add to dashboard button is displayed next to custom widgets as well.

  • Custom widgets appear at the end of the list under the default widgets. For more information on the default widgets, see Using the Default Widgets.
  • In the Widget library panel, the widgets are grouped into categories, including Printer Throughput, Printer Utilization, Job Performance, Errors, Consumables, Custom Widgets and RICOH ProcessDirector. The RICOH ProcessDirector widget category is only available with the RICOH ProcessDirector feature. If you want to purchase this feature, contact your Ricoh representative.
To manage the widgets in the library:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. If the Widget library panel is not visible, click Toggle widgets button, the Toggle widgets button, on the dashboard heading.
  3. In the Widget library panel:
    1. To edit a custom widget, click Options button, the Options button, and select Edit .
      The widget opens in the Widget Designer. For more information on using the Widget Designer, see Creating Widgets.
    2. To delete a custom widget, click Options button, the Options button, and select Delete .

1.4.4 Using the Default Dashboards and Filters

The default dashboards contain several predefined widgets, which interpret and display the data provided by your data collectors and software connectors. You can access the default dashboards from the Dashboards tab after you start gathering data.
Reference: For a video presentation of the default dashboards and filters, go to Ricoh How-to Videos.
To use the default dashboards and filters:
  1. Click Dashboards tab, the Dashboards tab.
  2. In the Dashboards list, select the Capacity Planning (Impressions) , Job Insights , Printer Utilization , or RICOH ProcessDirector dashboard.
    Dashboards tab - Default dashboards
    Capacity Planning (Impressions) dashboard

    Provides information for capacity planning and load balancing by tracking the annual, monthly, and daily volume, the printer performance, and the peak production days and hours based on the number of printed impressions.

    For more information, see Capacity Planning (Impressions) Dashboard.

    Job Insights dashboard

    Displays job information, including the number of jobs printed, the number of pages printed, the average job size, and the average job duration. It also provides information about printer errors and error duration to help you find the jobs that caused the most errors.

    For more information, see Job Insights Dashboard.

    Printer Utilization dashboard

    Helps you understand how individual printers are utilized based on printer up time, down time, and idle time, the number of printed impressions per hour, the number of printed impressions relative to up time, and printer error durations and error types.

    For more information, see Printer Utilization Dashboard.

    RICOH ProcessDirector dashboard

    Displays information collected from RICOH ProcessDirector .

    For more information, see RICOH ProcessDirector Default Dashboard.

  3. To interact with the widgets from the default dashboards:
    • To display additional details, hover over the data in the widgets.
    • To select data in a widget and filter the dashboard according to the selected data, click an item in the widget.

      In chart widgets, you can drag the cursor to draw the area that you want to select, then release the mouse button and click Select in the menu.

      For more information, see Making Selections in a Widget.

    • To drill down into data and get an in-depth view of a selected value, right-click an item in the widget and select a drilling option.

      For more information, see Drilling down in a Widget.

    • To analyze trends in widget data, click Analyze It button, the Analyze It button, select Trend, and enable the Show Trend option.

      This function is only available for area charts, bar charts, column charts, line charts, and polar charts.

      For more information, see Analyzing Trends in Widget Data.

    • To download widget data, click Options button, the Options button, in the corner of the widget, then select Download and a file format.

      For more information, see Downloading Widget Data.

  4. To filter the data in the dashboard using the default filters:
    • To display or hide the Filters panel, click Toggle filters button, the Toggle filters button, on the dashboard heading.
    • To edit a filter, use one of these methods:
      • Click Edit Filter button, the Edit Filter button, next to the filter name to open the Edit Filter dialog box and modify the filter settings.
      • Expand the filter and select or clear the check box next to the values that you want to include or exclude.
    • To enable or disable a filter, turn the switch next to the filter on or off.

      Click the switch to turn it on and off. The switch is on when the circle is positioned to the right and the background is green. The switch is off when the circle is to the left and the background is gray.

    • To save the current state of the filters and their settings, click Options button, the Options button, at the top of the Filters panel and select Set as My Default Filters.

      To restore the saved filters, click Restore my default filters button, the Restore my default filters button.

    For more information on using filters, see Working with Filters. For more information on the filters defined for each default dashboard, see Capacity Planning (Impressions) Dashboard, Job Insights Dashboard, Printer Utilization Dashboard or RICOH ProcessDirector Default Dashboard.
  5. To download the dashboard data as a PDF file or a PNG image, click Options button, the Options button, on the dashboard heading, then select Download and a file format.
  6. To customize the default dashboards:
    • To change the color palette, click Change dashboard color palette button, the Change dashboard color palette button, on the dashboard heading and select one of the available color palettes.

      For more information, see Changing the Dashboard Color Palette.

    • To move a widget to a different position, click the widget heading and hold the mouse button, then drag the widget to the new location.

      If you drag a widget on top of another widget, the available space is split between the two widgets.

    • To resize a widget, drag its edges right, left, up, or down.
    • To resize the widgets inside a row so they occupy an equal amount of space, click Options button, the Options button, in the corner of a widget and select Distribute widgets evenly in this row .
    • To remove a widget from the dashboard, click Options button, the Options button, in the corner of the widget and select Delete.

    All the changes are applied to a local copy of the default dashboards and do not affect the original versions.

  7. To duplicate a default dashboard and use it as a starting point for a new dashboard, click Options button, the Options button, on the dashboard heading and select Duplicate.
    For more information, see Duplicating Dashboards.
If you modified a default dashboard, such as changing the color palette or editing the filter settings, you can revert to the original version of the dashboard at any time. Click Options button, the Options button, on the dashboard heading and select Restore Dashboard. All the local changes to the dashboard are overridden.

1.4.4.1 Capacity Planning (Impressions) Dashboard

The default Capacity Planning (Impressions) dashboard provides information for capacity planning and load balancing by tracking the annual, monthly, and daily volume, the printer performance, and the peak production days and hours based on the number of printed impressions.
    Note:
  • This dashboard requires data from RICOH Supervisor Data Collector .

All the time-related data from the Capacity Planning (Impressions) dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector .

Dashboards tab - Capacity Planning (Impressions) dashboard

These default widgets are included in the Capacity Planning (Impressions) dashboard:

Annual Volume
Widget type: Polar chart
Displays the total number of printed impressions per year. Includes data from both cut sheet and continuous form printers.
Monthly Volume
Widget type: Column chart
Displays the total number of printed impressions per month. Includes data from both cut sheet and continuous form printers.
Daily Volume - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily number of printed impressions. Includes data from both cut sheet and continuous form printers.

The days in the calendar are displayed with different shades of blue according to the minimum and maximum throughput values:

  • Light blue icon Days with the minimum throughput value are displayed with the lightest shade of blue.
  • Light blue range icon Days with a throughput value closer to the minimum value are displayed with lighter shades of blue.
  • Dark blue range icon Days with a throughput value closer to the maximum value are displayed with darker shades of blue.
  • Dark blue icon Days with the maximum throughput value are displayed with the darkest shade of blue.

Printers with Highest Volume for Selected Dates
Widget type: Bar chart

Displays the printers with the highest number of printed impressions for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Peak Production Days
Widget type: Area chart

Displays the peak production days based on the total number of printed impressions. Includes data from both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Peak Production Hours by Average Impressions
Widget type: Line chart
Displays the overall peak production hours based on the average number of printed impressions. Includes data from both cut sheet and continuous form printers.

These filters are defined for the Capacity Planning (Impressions) dashboard:

Date Range
Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the current quarter.

When you edit the filter, you can also switch from a time frame filter to a different type of time filter. To switch to a list filter, which lets you select specific years, quarters, months, weeks, days, or time intervals, select the List tab. To switch to a calendar filter, which lets you select custom date ranges from a calendar, select the Calendar tab.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor . The first day of the week is Monday.

Location Name Printer Name Shift Name

This set of dependent filters lets you display data only for specific locations, printers, and shifts.

Location Name
Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name
Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name
Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector .

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector . If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

By default, all locations, printers, and shifts are included.

1.4.4.2 Job Insights Dashboard

The default Job Insights dashboard displays job information, including the number of jobs printed, the number of pages printed, the average job size, and the average job duration. It also provides information about printer errors and error duration to help you find the jobs that caused the most errors.
    Note:
  • This dashboard requires data from RICOH Supervisor Data Collector .

All the time-related data from the Job Insights dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector .

Dashboards tab - Job Insights dashboard

These default widgets are included in the Job Insights dashboard:

Pages Printed for Selected Dates
Widget type: Indicator
Displays the total number of pages printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
Jobs Printed for Selected Dates
Widget type: Indicator
Displays the total number of jobs printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
Average Job Size
Widget type: Indicator
Displays the average job size based on the number of printed pages. Includes data from both cut sheet and continuous form printers.
Average Job Duration
Widget type: Indicator
Displays the average job duration in minutes based on data collected in the last 180 days. Includes data from both cut sheet and continuous form printers.
Pages Printed Today
Widget type: Indicator
Displays the number of printed pages for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
Jobs Printed Today
Widget type: Indicator
Displays the number of printed jobs for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
Jobs by Number of Errors versus Error Duration
Widget type: Scatter chart

Displays the number of errors and error duration for jobs that encountered a printer error. Includes data from both cut sheet and continuous form printers.

Each job is represented by a dot in the chart. The size of the dots depends on the error duration. The color of the dots ranges from yellow to red based on the number of errors, with red being used for the highest value.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

Errors by Duration for Selected Jobs
Widget type: Bar chart

Displays the printer errors with the highest duration for the jobs selected in the Filters panel. Includes data from both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

These filters are defined for the Job Insights dashboard:

Date Range
Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the current quarter.

When you edit the filter, you can also switch from a time frame filter to a different type of time filter. To switch to a list filter, which lets you select specific years, quarters, months, weeks, days, or time intervals, select the List tab. To switch to a calendar filter, which lets you select custom date ranges from a calendar, select the Calendar tab.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor . The first day of the week is Monday.

Job Name

Lets you display data only for specific jobs.

By default, all jobs are included.

Location Name Printer Name Shift Name

This set of dependent filters lets you display data only for specific locations, printers, and shifts.

Location Name
Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name
Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name
Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector .

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector . If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

By default, all locations, printers, and shifts are included.

1.4.4.3 Printer Utilization Dashboard

The default Printer Utilization dashboard helps you understand how individual printers are utilized based on printer up time, down time, and idle time, the number of printed impressions per hour, the number of printed impressions relative to up time, and printer error durations and error types.
    Note:
  • This dashboard requires data from RICOH Supervisor Data Collector .

All the time-related data from the Printer Utilization dashboard is displayed in the printer time zone set in RICOH Supervisor Data Collector .

Dashboards tab - Printer Utilization dashboard

These default widgets are included in the Printer Utilization dashboard:

Daily Utilization
Widget type: Line chart

Displays the overall printer up time, idle time, and down time per day. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Printer Utilization for Selected Dates
Widget type: Bar chart

Displays the up time, idle time, and down time percentages per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Impressions per Hour for Selected Dates
Widget type: Bar chart

Displays the average number of impressions printed in an hour per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

Idle time and down time are excluded from the calculation.

You can use the slider to focus on a specific range of data.

Impressions Relative to Up Time for Selected Dates
Widget type: Bar chart

Displays the total number of printed impressions compared to up time per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Error Duration per Printer for Selected Dates
Widget type: Bar chart

Displays the total error duration per printer, measured in hours, for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

Error Type Duration Treemap for Selected Printers and Dates
Widget type: Treemap

Displays the error type distribution for the printers and the time period specified in the Filters panel. Includes data from both cut sheet and continuous form printers.

Each error message is represented by a rectangle. The size of the rectangles depends on the error duration. The color of the rectangles ranges from orange to red also based on the error duration, with red being used for the highest value.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget.

These filters are defined for the Printer Utilization dashboard:

Date Range
Lets you filter the data based on a specific data collecting period. By default, the data in the dashboard is limited to the current quarter.

When you edit the filter, you can also switch from a time frame filter to a different type of time filter. To switch to a list filter, which lets you select specific years, quarters, months, weeks, days, or time intervals, select the List tab. To switch to a calendar filter, which lets you select custom date ranges from a calendar, select the Calendar tab.

The data is selected based on the time zone of the web browser that accesses RICOH Supervisor . The first day of the week is Monday.

Location Name Printer Name Shift Name

This set of dependent filters lets you display data only for specific locations, printers, and shifts.

Location Name
Lets you display data only for specific locations.

To view data per location, you must first group your printers by location in the Locations panel on the Settings tab.

Only the printers that are currently registered in RICOH Supervisor Data Collector can be associated with a location.

A location is displayed in widgets and filters only if it contains at least one printer and if data is available from the printers assigned to the location. If the location is associated with a shift, data must be available for the time interval covered by the shift.

Printer Name
Lets you display data only for specific printers in the locations selected for the Location Name filter.

Only the printers that have already sent job or status information are available in the list.

Shift Name
Lets you display data only for specific shifts associated with the locations and printers selected for the Location Name and Printer Name filters.

To view data per shift, you must first record your shifts in the Shifts panel on the Settings tab.

Shifts apply only to printers that are currently registered in RICOH Supervisor Data Collector .

Data is assigned to a shift based on the printers included in the shift location and the printer time zone set in RICOH Supervisor Data Collector . If a shift does not have a location specified, it applies to all the printers available in the system.

All the job data collected in the time interval covered by a shift is assigned to that shift, even if the job started printing or finished printing outside the shift interval.

A shift is displayed in widgets and filters only if data is available for the time interval covered by the shift. If the shift is associated with a location, data must be available from the printers assigned to that location.

By default, all locations, printers, and shifts are included.

1.4.4.4 RICOH ProcessDirector Default Dashboard

The RICOH ProcessDirector default dashboard displays information collected from RICOH ProcessDirector .

All the time-related data from the RICOH ProcessDirector dashboard is displayed in the time zone of your browser.

Dashboards tab - RICOH ProcessDirector dashboard

These default widgets are included in the RICOH ProcessDirector dashboard:

Total print volume
Widget type: Line chart
Shows the total printed number of sheets and pages daily.
Volume by printer
Widget type: Bar chart
Shows the total printed number of sheets and pages for each printer.
Volume by customer
Widget type: Bar chart
Shows the total number of sheets and pages printed for each customer.
Volume by location
Widget type: Bar chart

Shows the total number of sheets and pages printed at each location.

Volume by printer operator
Widget type: Bar chart

Shows the total number of sheets and pages scheduled for printing by each user.

1.4.5 Using the Default Widgets

RICOH Supervisor provides several default widgets so that you can easily create dashboards with meaningful data.
The default widgets are available in the Widget library panel and in the default dashboards.

1.4.5.1 Using the Default Widgets for Data from RICOH Supervisor Data Collector

RICOH Supervisor provides several default widgets that are available for data from RICOH Supervisor Data Collector .
The default widgets are available in the Widget library panel and in the default dashboards.

These widgets are available by default:

Annual Volume
Widget type: Polar chart
Displays the total number of printed impressions per year. Includes data from both cut sheet and continuous form printers.
Average Job Duration
Widget type: Indicator
Displays the average job duration in minutes based on data collected in the last 180 days. Includes data from both cut sheet and continuous form printers.
Average Job Size
Widget type: Indicator
Displays the average job size based on the number of printed pages. Includes data from both cut sheet and continuous form printers.
Clicks per Printer
Widget type: Pivot

Displays the overall values provided by each printer for black-and-white printer clicks, full-color printer clicks, single-color and two-color printer clicks, and total printer clicks. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Clicks Today
Widget type: Indicator

Displays the total number of printer clicks for the current day and the daily average. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Daily Clicks
Widget type: Area chart

Displays the total number of printer clicks per day. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Daily Clicks per Printer
Widget type: Pivot

Displays the daily values provided by each printer for black-and-white printer clicks, full-color printer clicks, single-color and two-color printer clicks, and total printer clicks. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Daily Errors by Printer
Widget type: Column Chart

Displays the error type distribution for the 10 printers with the highest number of errors for the current day. Includes data from both cut sheet and continuous form printers.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Daily Impressions
Widget type: Line chart
Displays the number of printed impressions per day. Includes data from both cut sheet and continuous form printers.
Daily Impressions
Widget type: Indicator
Displays the number of printed impressions for the current day and the best daily result. Includes data from both cut sheet and continuous form printers.
Daily Jobs Printed by Printer
Widget type: Bar chart
Displays the top 10 performing printers based on the total number of printed jobs for the current day. Includes data from both cut sheet and continuous form printers.
Daily Throughput (Paper Length)
Widget type: Indicator

Displays the length of paper printed for the current day, measured in feet or meters, and the best daily result. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

Daily Throughput (Paper Length)
Widget type: Line chart

Displays the length of paper printed per day, measured in feet or meters. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

Daily Throughput (Sheets)
Widget type: Indicator
Displays the number of printed sheets for the current day and the best daily result. Includes data from both cut sheet and continuous form printers.
Daily Throughput (Sheets)
Widget type: Line chart
Displays the number of printed sheets per day. Includes data from both cut sheet and continuous form printers.
Daily Utilization
Widget type: Line chart

Displays the overall printer up time, idle time, and down time per day. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Daily Utilization by Printer
Widget type: Bar chart

Displays the up time, idle time, and down time percentages for the 10 printers with the highest up time values for the current day. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

Daily Volume - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily number of printed impressions. Includes data from both cut sheet and continuous form printers.

The days in the calendar are displayed with different shades of blue according to the minimum and maximum throughput values:

  • Light blue icon Days with the minimum throughput value are displayed with the lightest shade of blue.
  • Light blue range icon Days with a throughput value closer to the minimum value are displayed with lighter shades of blue.
  • Dark blue range icon Days with a throughput value closer to the maximum value are displayed with darker shades of blue.
  • Dark blue icon Days with the maximum throughput value are displayed with the darkest shade of blue.

Error Duration per Printer for Selected Dates
Widget type: Bar chart

Displays the total error duration per printer, measured in hours, for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Error Type Duration Treemap for Selected Printers and Dates
Widget type: Treemap

Displays the error type distribution for the printers and the time period specified in the Filters panel. Includes data from both cut sheet and continuous form printers.

Each error message is represented by a rectangle. The size of the rectangles depends on the error duration. The color of the rectangles ranges from orange to red also based on the error duration, with red being used for the highest value.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Errors by Duration for Selected Jobs
Widget type: Bar chart

Displays the printer errors with the highest duration for the jobs selected in the Filters panel. Includes data from both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Impressions per Hour for Selected Dates
Widget type: Bar chart

Displays the average number of impressions printed in an hour per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

Idle time and down time are excluded from the calculation.

You can use the slider to focus on a specific range of data.

Impressions Relative to Up Time for Selected Dates
Widget type: Bar chart

Displays the total number of printed impressions compared to up time per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Job Ink Usage - This Week (Top 1000)
Widget type: Bar Chart

Displays the total amount of cyan, magenta, yellow, black, and MICR (magnetic ink character recognition) ink used for the 1000 jobs with the highest black ink usage for the current week. Only includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The first day of the week is Monday.

The ink data included for each job depends on the printer type:

InfoPrint 5000 black and white printers
The total amount of K1 and K2 ink used, measured in liters.
InfoPrint 5000 color printers
The total amount of cyan, magenta, yellow, black, and MICR ink used, measured in liters. MICR ink data is based on the total amount of K1 and K2 ink used on engine 3.
RICOH Pro VC printers
The total amount of cyan, magenta, yellow, and black ink used for printing and flushing the printhead, measured in liters.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Jobs 1-sided / 2-sided
Widget type: Pie chart
Displays the percentage of 1-sided jobs and 2-sided jobs from the total number of printed jobs. Includes data from both cut sheet and continuous form printers.
Jobs by Number of Errors versus Error Duration
Widget type: Scatter chart

Displays the number of errors and error duration for jobs that encountered a printer error. Includes data from both cut sheet and continuous form printers.

Each job is represented by a dot in the chart. The size of the dots depends on the error duration. The color of the dots ranges from yellow to red based on the number of errors, with red being used for the highest value.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Jobs Printed
Widget type: Area chart
Displays the number of printed jobs per day, for the last 7 days. Includes data from both cut sheet and continuous form printers.
Jobs Printed / Aborted
Widget type: Pie chart
Displays the percentage of printed jobs and aborted jobs from the total number of jobs. Includes data from both cut sheet and continuous form printers.
Jobs Printed for Selected Dates
Widget type: Indicator
Displays the total number of jobs printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
Jobs Printed per Printer
Widget type: Column chart
Displays the number of printed jobs and aborted jobs per printer. Includes data for both cut sheet and continuous form printers.
Jobs Printed Today
Widget type: Indicator
Displays the number of printed jobs for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
Monthly Black Ink Usage (Liter)
Widget type: Liquid Fill Gauge

Displays the total amount of black ink used in the current month, measured in liters. Only includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The liquid level rises based on the percentage of the current value from the maximum value. The maximum value is set to 100000.

The ink data included for each printer depends on the printer type:

InfoPrint 5000 black and white printers
The total amount of K1 and K2 ink used on both engines.
InfoPrint 5000 color printers
The total amount of black ink used on both engines.
RICOH Pro VC printers
The total amount of black ink used on both engines for printing and flushing the printhead.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Monthly Clicks
Widget type: Area chart

Displays the total number of printer clicks per month. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Monthly Clicks
Widget type: Indicator

Displays the total number of printer clicks for the current month and the best monthly result. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Monthly Clicks per Printer
Widget type: Pivot

Displays the monthly values provided by each printer for black-and-white printer clicks, full-color printer clicks, single-color and two-color printer clicks, and total printer clicks. Only includes data from cut sheet printers.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Monthly Cyan Ink Usage (Liter)
Widget type: Liquid Fill Gauge

Displays the total amount of cyan ink used in the current month, measured in liters. Only includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The liquid level rises based on the percentage of the current value from the maximum value. The maximum value is set to 100000.

The ink data included for each printer depends on the printer type:

InfoPrint 5000 color printers
The total amount of cyan ink used on both engines.
RICOH Pro VC printers
The total amount of cyan ink used on both engines for printing and flushing the printhead.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Monthly Errors by Printer
Widget type: Column Chart

Displays the error type distribution for the 10 printers with the highest number of errors for the current month. Includes data from both cut sheet and continuous form printers.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Monthly Impressions
Widget type: Indicator
Displays the number of printed impressions for the current month and the best monthly result. Includes data from both cut sheet and continuous form printers.
Monthly Jobs Printed by Printer
Widget type: Bar chart
Displays the top 10 performing printers based on the total number of printed jobs for the current month. Includes data from both cut sheet and continuous form printers.
Monthly Magenta Ink Usage (Liter)
Widget type: Liquid Fill Gauge

Displays the total amount of magenta ink used in the current month, measured in liters. Only includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The liquid level rises based on the percentage of the current value from the maximum value. The maximum value is set to 100000.

The ink data included for each printer depends on the printer type:

InfoPrint 5000 color printers
The total amount of magenta ink used on both engines.
RICOH Pro VC printers
The total amount of magenta ink used on both engines for printing and flushing the printhead.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Monthly MICR Ink Usage (Liter)
Widget type: Liquid Fill Gauge

Displays the total amount of MICR (magnetic ink character recognition) ink used in the current month, measured in liters. Only includes data from InfoPrint 5000 color printers.

The liquid level rises based on the percentage of the current value from the maximum value. The maximum value is set to 100000.

MICR ink data is based on the total amount of K1 and K2 ink used on engine 3.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

Monthly Throughput (Paper Length)
Widget type: Indicator

Displays the length of paper printed for the current month, measured in feet or meters, and the best monthly result. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

Monthly Throughput (Sheets)
Widget type: Indicator
Displays the number of printed sheets for the current month and the best monthly result. Includes data from both cut sheet and continuous form printers.
Monthly Utilization by Printer
Widget type: Bar chart

Displays the up time, idle time, and down time percentages for the 10 printers with the highest up time values for the current month. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

Monthly Volume
Widget type: Column chart
Displays the total number of printed impressions per month. Includes data from both cut sheet and continuous form printers.
Monthly Yellow Ink Usage (Liter)
Widget type: Liquid Fill Gauge

Displays the total amount of yellow ink used in the current month, measured in liters. Only includes data from InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The liquid level rises based on the percentage of the current value from the maximum value. The maximum value is set to 100000.

The ink data included for each printer depends on the printer type:

InfoPrint 5000 color printers
The total amount of yellow ink used on both engines.
RICOH Pro VC printers
The total amount of yellow ink used on both engines for printing and flushing the printhead.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Pages Printed for Selected Dates
Widget type: Indicator
Displays the total number of pages printed in the time period specified in the Filters panel and the best daily result. Includes data from both cut sheet and continuous form printers.
Pages Printed Today
Widget type: Indicator
Displays the number of printed pages for the current day and the daily average from the beginning of the current year. Includes data from both cut sheet and continuous form printers.
Peak Production Days
Widget type: Area chart

Displays the peak production days based on the total number of printed impressions. Includes data from both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Peak Production Hours by Average Impressions
Widget type: Line chart
Displays the overall peak production hours based on the average number of printed impressions. Includes data from both cut sheet and continuous form printers.
Printer Ink Usage - This Month (Top 30)
Widget type: Column Chart

Displays the total amount of cyan, magenta, yellow, black, and MICR (magnetic ink character recognition) ink used in the current month for the 30 printers with the highest black ink usage. Only includes data for InfoPrint 5000, RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers.

The ink data included for each printer depends on the printer type:

InfoPrint 5000 black and white printers
The total amount of K1 and K2 ink used on both engines, measured in liters.
InfoPrint 5000 color printers
The total amount of cyan, magenta, yellow, and black ink used on both engines and the total amount of MICR ink used, measured in liters. MICR ink data is based on the total amount of K1 and K2 ink used on engine 3.
RICOH Pro VC printers
The total amount of cyan, magenta, yellow, and black ink used on both engines for printing and flushing the printhead, measured in liters.

To track ink usage for InfoPrint 5000 printers, you must upload ink data for each printer on the Data Collectors tab. For more information, see Uploading Ink Data for InfoPrint 5000 Printers.

For RICOH Pro VC40000, RICOH Pro VC60000, and RICOH Pro VC70000 printers, make sure that you use the RICOH Pro VC printer type configuration in RICOH Supervisor Data Collector .

Printer Status (Cumulative)
Widget type: Pie chart

Displays the percentage of time the printers reported a specific status. Includes data from both cut sheet and continuous form printers.

Printer status values with smaller percentages are grouped in the Others category. You can click Others to display a second pie chart that shows percentages for the status values in the Others category.

Event duration values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

Note: If you drill down into the Error category to display percentages for every error code, the sum of the duration values listed for the error codes does not match the overall duration for the Error category. The event duration values are registered individually for every error code even when several error events overlap and cover the same time interval. For the Error category, overlapping error events are not registered separately.
Printer Throughput (Impressions)
Widget type: Column chart
Displays the number of printed impressions per printer. Includes data for both cut sheet and continuous form printers.
Printer Throughput (Paper Length)
Widget type: Column chart

Displays the length of paper printed per printer, measured in feet or meters. Only includes data for continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

Printer Throughput (Sheets)
Widget type: Column chart
Displays the number of printed sheets per printer. Includes data for both cut sheet and continuous form printers.
Printer Utilization
Widget type: Column chart

Displays the up time, idle time, and down time per printer. Includes data for both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

Printer Utilization for Selected Dates
Widget type: Bar chart

Displays the up time, idle time, and down time percentages per printer for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

You can use the slider to focus on a specific range of data.

Printers with Highest Volume for Selected Dates
Widget type: Bar chart

Displays the printers with the highest number of printed impressions for the time period specified in the Filters panel. Includes data for both cut sheet and continuous form printers.

You can use the slider to focus on a specific range of data.

Throughput (Clicks) - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily number of total printer clicks. Only includes data from cut sheet printers.

The days in the calendar are displayed with different colors according to the maximum, minimum, and average total clicks values:

  • Green icon Days with the maximum total clicks value are displayed with green.
  • Light green icon Days with a total clicks value equal to or above the average value are displayed with a light shade of green.
  • Light red icon Days with a total clicks value below the average value are displayed with a light shade of red.
  • Red icon Days with the minimum total clicks value are displayed with red.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Throughput (Impressions) - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily number of printed impressions. Includes data from both cut sheet and continuous form printers.

The days in the calendar are displayed with different colors according to the maximum, minimum, and average throughput values:

  • Green icon Days with the maximum throughput value are displayed with green.
  • Light green icon Days with a throughput value equal to or above the average value are displayed with a light shade of green.
  • Light red icon Days with a throughput value below the average value are displayed with a light shade of red.
  • Red icon Days with the minimum throughput value are displayed with red.

Throughput (Paper Length) - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily length of paper printed, measured in feet or meters. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

The days in the calendar are displayed with different colors according to the maximum, minimum, and average throughput values:

  • Green icon Days with the maximum throughput value are displayed with green.
  • Light green icon Days with a throughput value equal to or above the average value are displayed with a light shade of green.
  • Light red icon Days with a throughput value below the average value are displayed with a light shade of red.
  • Red icon Days with the minimum throughput value are displayed with red.

Throughput (Paper Length) - Peak Hours
Widget type: Line chart

Displays the overall peak hours based on the total hourly length of paper printed, measured in feet or meters. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

Throughput (Sheets) - Best & Worst Calendar Days
Widget type: Calendar heatmap

Displays a calendar with the daily number of printed sheets. Includes data from both cut sheet and continuous form printers.

The days in the calendar are displayed with different colors according to the maximum, minimum, and average throughput values:

  • Green icon Days with the maximum throughput value are displayed with green.
  • Light green icon Days with a throughput value equal to or above the average value are displayed with a light shade of green.
  • Light red icon Days with a throughput value below the average value are displayed with a light shade of red.
  • Red icon Days with the minimum throughput value are displayed with red.

Throughput (Sheets) - Peak Hours
Widget type: Line chart
Displays the overall peak hours based on the total hourly number of printed sheets. Includes data from both cut sheet and continuous form printers.
Utilization (All Printers)
Widget type: Line chart

Displays the overall printer up time, idle time, and down time per day, for the last 30 days. Includes data from both cut sheet and continuous form printers.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

Weekly Clicks
Widget type: Indicator

Displays the total number of printer clicks for the current week and the weekly average. Only includes data from cut sheet printers.

The first day of the week is Monday.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Weekly Clicks
Widget type: Area chart

Displays the total number of printer clicks per week. Only includes data from cut sheet printers.

The first day of the week is Monday.

The total printer clicks value does not include the number of fifth station printer clicks, except for jobs that are printed only with fifth station toner.

Weekly Errors by Printer
Widget type: Column Chart

Displays the error type distribution for the 10 printers with the highest number of errors for the current week. Includes data from both cut sheet and continuous form printers.

The first day of the week is Monday.

For increased accuracy, a Printer Error Sequence filter is applied to the widget. When the printer sends several error codes at the same time, only the main error is included in the widget.

This filter is especially useful when a main error state generates a sequence of other error states. For example, the serviceRequested and offline error codes are often received alongside the main error. The filter excludes the serviceRequested and offline error codes when they overlap with the main error.

The filter also applies when several independent errors, such as paperJam and mediaLow, happen at the same time.

For more information on the Printer Error Sequence field and on how RICOH Supervisor orders simultaneous errors and determines the main error, see Data Fields.

All the errors collected with a RICOH Supervisor Data Collector version older than 1.1.0.669 are automatically assigned to the N\A error sequence value and are not included in the widget. If you want to view older data, edit the widget and include the N\A value in the Printer Error Sequence filter.

Weekly Impressions
Widget type: Indicator

Displays the number of printed impressions for the current week and the best weekly result. Includes data from both cut sheet and continuous form printers.

The first day of the week is Monday.

Weekly Jobs Printed by Printer
Widget type: Bar chart

Displays the top 10 performing printers based on the total number of printed jobs for the current week. Includes data from both cut sheet and continuous form printers.

The first day of the week is Monday.

Weekly Throughput (Paper Length)
Widget type: Indicator

Displays the length of paper printed for the current week, measured in feet or meters, and the best weekly result. Only includes data from continuous form printers.

The unit of measurement depends on the Length unit option specified under Settings User Preferences .

The first day of the week is Monday.

Weekly Throughput (Sheets)
Widget type: Indicator

Displays the number of printed sheets for the current week and the best weekly result. Includes data from both cut sheet and continuous form printers.

The first day of the week is Monday.

Weekly Utilization by Printer
Widget type: Bar chart

Displays the up time, idle time, and down time percentages for the 10 printers with the highest up time values for the current week. Includes data from both cut sheet and continuous form printers.

The first day of the week is Monday.

The up time, down time, and idle time values are retrieved from the printers in milliseconds. In the widget, these values are converted into a number of hours expressed as a decimal value. For example, a duration of 1 hour and 30 minutes is displayed as 1.5 hours in the widget.

    Important:
  • To retrieve data from your printers, you must first add the printers in RICOH Supervisor Data Collector . Make sure that you configure all the settings correctly according to the printer type and that the data collector can communicate with the printers and retrieve data. For more information, see the RICOH Supervisor Data Collector documentation.
  • All the time-related data in the default widgets is displayed in the printer time zone set in RICOH Supervisor Data Collector .
  • For time intervals, such as today or this week, the data is selected based on the time zone of the web browser that accesses RICOH Supervisor .
  • Depending on the printer, the number of printed sheets and printed impressions is either retrieved directly from the printer or calculated in RICOH Supervisor Data Collector . For more information, see Data Fields.
  • The number of printer clicks is based on the data received from the printer counters and does not include scanner and copier clicks. If a printer does not provide any click data, RICOH Supervisor displays 0 for the number of clicks. For information on the printer counters, see the printer documentation.

    How the clicks are counted also depends on the printer. For example, some printers only provide the total number of printer clicks and do not send separate data for black-and-white clicks, full-color clicks, or single-color and two-color clicks.

    While RICOH Supervisor Data Collector is stopped, no click data is received from the printer. The clicks value is synchronized with the printer counters when RICOH Supervisor Data Collector is restarted.

    Click data is retrieved only for cut sheet printers.

  • The up time, down time, and idle time data metrics are calculated based on the printer state:
    • Up time corresponds to these printer states: initializing, feeding, preparing, printing, processing, and receiving.
    • Idle time corresponds to these printer states: idle, ready, sleeping, shutdown, warming, started, and start-up.
    • Down time corresponds to these printer states: not available, not ready, error, restart, pre/post not ready, pre/post busy, pre/post threading, pre/post EOF, pre/post paused, cleaning, adjusting, and maintenance.

    For printers with duplex, triplex, or dual-simplex configuration, the up time and idle time values are increased only when all the printer engines are in a printing or idle state. When at least one of the engines is in an error state, the down time value is increased.

  • For continuous form printers, the printing side information is retrieved based on the current printer configuration and not on the job settings. Make sure that you restart the printer every time you change the printer configuration.

    The printing side information is not available for TotalFlow Print Server cut sheet printers.

  • Data download to a PDF or image file is not currently supported for liquid fill gauge widgets.

1.4.5.2 Using the Default Widgets for Data from RICOH ProcessDirector

RICOH Supervisor provides several default widgets that are available for data from RICOH ProcessDirector .
The default widgets are available in the RICOH ProcessDirector dashboard.

These widgets are available by default:

Total print volume
Widget type: Line chart
Shows the total printed number of sheets and pages daily.
Volume by printer
Widget type: Bar chart
Shows the total printed number of sheets and pages for each printer.
Volume by customer
Widget type: Bar chart
Shows the total number of sheets and pages printed for each customer.
Volume by location
Widget type: Bar chart

Shows the total number of sheets and pages printed at each location.

Volume by printer operator
Widget type: Bar chart

Shows the total number of sheets and pages scheduled for printing by each user.

    Important:
  • All the time-related data in the default widgets is displayed in the printer time zone set in RICOH Supervisor Data Collector .

1.4.6 Making Selections in a Widget

You can click a specific portion of a widget to select it. The dashboard is filtered according to the selected data and a filter is automatically added to the Filters panel.
Note: You can also use the selection to drill down in the widget. For more information, see Drilling down in a Widget.
To select data in a widget:
  1. Click Dashboards tab, the Dashboards tab, and select a dashboard from the list.
  2. On the dashboard, go to the widget that you want to work with.
  3. Click an item in the widget to select it and to add a dashboard filter according to the selection.
    To select multiple items, hold the Ctrl key, click the items, then release the Ctrl key and click Select in the menu.

    In chart widgets, you can drag the cursor to draw the area that you want to select, then release the mouse button and click Select in the menu.

To clear the selection, click Clear Selection at the top of the widget.