RICOH Supervisor Connect
Then, you can use RICOH Supervisor to build dashboards that present the historical data visually.
Prerequisites
Before you can send data to RICOH Supervisor, you must:
- Install the Reports feature. This feature is available in the Feature Manager and does not require a license.
- Set up the PostgreSQL database to start collecting the information.
- Enable data collectors to store the appropriate property values.
- Add the WritePropsToReportsDatabase step template to any workflows that need to collect job and document properties as jobs process through them.
- Request access to RICOH Account Administration, so you can configure a secure connection with Ricoh cloud applications.
System objects:
This feature adds these object types:
- Ricoh cloud credential
- The RICOH Supervisor Connect feature adds the Ricoh cloud credential type. This type of credential is used to create a secure connection with Ricoh cloud applications.
- RICOH Supervisor Data Transmitter
- RICOH ProcessDirector uses a special type of data transmitter, the RICOH Supervisor Data Transmitter. Based on the settings made in the RICOH Supervisor Data Transmitter, you can specify what data should be sent and when to send it.
Connecting and sending data
To connect and send data to RICOH Supervisor, RICOH ProcessDirector uses a Ricoh cloud credential and the RICOH Supervisor data transmitter. The data that you send to RICOH Supervisor is stored in the PostgreSQL database by the RICOH ProcessDirector data collectors. The data transmitter can send job, printer, device, or user property values captured by the data collectors based on a schedule you set.
Most RICOH ProcessDirector features add job properties that can be captured for reporting purposes, such as SLA outcome from the Deadline Tracker feature.
You can also send the job and document properties collected by the WritePropsToReportsDatabase step in workflows. The tables that are specified within the step can be selected to be sent with the RICOH Supervisor data transmitter.
RICOH Supervisor can display properties captured by the RICOH ProcessDirector data collectors using different widgets. The RICOH ProcessDirector Connect Add-on includes a default RICOH ProcessDirector dashboard. The default RICOH ProcessDirector dashboard contains these default widgets:
- Total Print Volume
- Shows the total printed number of sheets and pages daily.
- Volume by Printer
- Shows the total printed number of sheets and pages for each printer.
- Volume by Customer
- Shows the total number of sheets and pages printed for each customer. This uses the Customer name job property which is set in the workflow for each job.
- Volume by Location
- Shows the total number of sheets and pages printed at each location. This uses the Requested location job property which is set in the workflow for each job.
- Volume by Printer Operator
- Shows the total number of sheets and pages scheduled for printing by each user.
- Volume by Inserter Operator
- Shows the total number of sheets and pages reconciled by each user. Only available for jobs that have a Reconcile step in their workflows. The Reconcile step is provided with the Inserter, Automated Verification, PDF Document Support, and AFP Support features.
- SLA Outcome by customer
- Shows how many jobs completed their Service Level Agreement (SLA) target step before the SLA deadline.
To customize your RICOH ProcessDirector dashboard, duplicate the default RICOH ProcessDirector dashboard, then edit the existing widgets or add more widgets from the widgets library. For example, you can customize the Total Print Volume widget to show the number of documents instead of pages or sheets. You can search for different values you want to display in the widget, then you can switch them on or off depending on the data you want to see. You can share a duplicated dashboard with other users to view your collection of widgets.
For more information about setting up a RICOH Supervisor dashboard and widgets, see the Working with Dashboards topic in the RICOH Supervisor help system.
RICOH Supervisor Connect does not provide access to RICOH Supervisor. You must purchase a RICOH Supervisor subscription and the RICOH ProcessDirector Connect add-on separately. If you want to purchase additional viewer subscriptions for other company employees, contact a Ricoh representative.
To create your own widgets in RICOH Supervisor, you must purchase the self-service add-on for each user and you must log in as a self-service user. To purchase the self-service add-on, contact a Ricoh representative.