Troubleshooting and support If you encounter problems while you are working with RICOH ProcessDirector or need more support, use these topics to help solve them. In this section: TroubleshootingIf you encounter problems while you are working with RICOH ProcessDirector, you might be able to use these topics to help solve them. SupportSome of the issues you encounter can be resolved by downloading and applying service to your system from the support Web site. For other issues, you might want to talk with a Ricoh support representative. Parent topic: Using RICOH ProcessDirector