Registering and updating your profile

To use the Ricoh Software Support Website, you must register and update your profile with your contact information.
To register and update your profile:
  1. Open the Support website: https://support.ricohsoftware.com
    Tip: Bookmark the site so you can find it easily next time.
  2. Create an account:
    1. Click New to Ricoh? Sign up.
    2. Enter your email address and password and click Create.
    3. Check your email. Follow the instructions in the email to set your password and fill in additional information.
  3. Log in to your account.
    After you log in, click your name in the upper right and choose My Profile ⇒ Edit Profile. Add your phone number to your profile.

    Now you can create, view, update, and close tickets.

For a demonstration of these steps, watch this video.

Tip: To open the video in full screen mode:
  • Using Firefox: Click the full screen icon in the lower right corner of the video player.
  • Using Chrome or Edge: Click this link: Open in full screen mode

Parent topic: Using the Ricoh Software Support Website