Ricoh Software Support Documents Refer to the documents below for important information about support processes for Ricoh software products. Ricoh Software Support Handbook Ricoh Software Maintenance Agreement For Production Printing Software In this section: Using the Ricoh Software Support WebsiteYou can use the Ricoh Software Support website to open and manage support tickets for products such as RICOH ProcessDirector™, RICOH InfoPrint Manager™, RICOH Supervisor™, and the RICOH TotalFlow products. Security Vulnerability updatesCheck this page for updates related to critical security vulnerabilities. RICOH ProcessDirectorUrgent communications for issues with RICOH ProcessDirector.