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Ricoh Software Support

  • 1 Ricoh Software Support Documents
    • 1.1 Security Vulnerability updates
      • 1.1.1 CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105: Apache log4j
        • 1.1.1.1 RICOH ProcessDirector™
        • 1.1.1.2 RICOH InfoPrint Manager™
        • 1.1.1.3 RICOH Supervisor™
        • 1.1.1.4 RICOH TotalFlow Production Manager™
        • 1.1.1.5 RICOH TotalFlow Prep
        • 1.1.1.6 RICOH TotalFlow BatchBuilder™
    • 1.2 RICOH ProcessDirector
      • 1.2.1 Cannot restart RICOH ProcessDirector™
  1. Software Information Center

Ricoh Software Support Documents

Refer to the documents below for important information about support processes for Ricoh software products.

  • CIP Software Support Handbook
  • Ricoh Software Maintenance Agreement For Production Printing Software

In this section:

  1. Security Vulnerability updates
    Check this page for updates related to critical security vulnerabilities.
  2. RICOH ProcessDirector
    Urgent communications for issues with RICOH ProcessDirector.

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