You can use the Ricoh Software Support website to open and manage support tickets
for products such as RICOH ProcessDirector™, RICOH InfoPrint Manager™, RICOH Supervisor™, and the RICOH TotalFlow products.
On the Ricoh Software Support Website, you'll open support tickets to request assistance
or information. As the situation progresses, you and the Support team can update the
ticket to keep each other informed of progress or other changes. When the issue is
resolved, the ticket is closed.