Using the Ricoh Software Support Tool

You can use the Ricoh Software Support Tool to open and manage support tickets for products such as RICOH ProcessDirector™, RICOH InfoPrint Manager™, RICOH Predictive Insight™, and the RICOH TotalFlow products.

In this section:

  1. Registering and updating your profile
    To use the Ricoh Software Support Website, you must register and update your profile with your contact information.
  2. Opening and managing support tickets
    On the Ricoh Software Support Website, you'll open support tickets to request assistance or information. As the situation progresses, you and the Support team can update the ticket to keep each other informed of progress or other changes. When the issue is resolved, the ticket is closed.
Parent topic: Software Support Documents