Adding or upgrading a feature using Import Package

You can use Feature Manager to add a new feature or upgrade an existing feature by downloading a feature package file, either from the Ricoh website or from a feature DVD, and then using the Import Package action.
You must save the feature package file to a location that can be accessed from the primary computer.

If you download the feature package file from the Ricoh website, save it to a location that is accessible from RICOH ProcessDirector. This location can be on the primary computer, a workstation, or a network drive. Remember where you save the file so that you can browse to it from RICOH ProcessDirector. Additionally, you must extract the file in that location so the EPK file within the downloaded file can be seen.

If you receive the feature package file from a DVD, you need to locate the file on the DVD, copy it from the DVD onto the primary computer, and remember where you put it so you can browse to it.

To import a feature package using Import Package:
  1. On the primary computer, temporarily disable any antivirus software that is running.
      Note:
    • Microsoft Defender Firewall and Microsoft Defender Antivirus are separate programs. You must disable Microsoft Defender Antivirus. Turning off Microsoft Defender Firewall does not prevent the installation issues described.
    • Microsoft Defender Antivirus must be disabled; passive mode is not sufficient to prevent install errors.
  2. Verify that exceptions are still set in your antivirus software to exclude the directories listed from antivirus scans.
    • C:\aiw\aiw1
    • C:\Program Files\Ricoh\ProcessDirector
    • If you use DB2 as your database:
      • C:\AIWINST
      • C:\ProgramData\IBM
    • If you use a custom feature that integrates BCC software with RICOH ProcessDirector:
      • C:\BCC
  3. If you have any RICOH Transform features installed, shut down the Transform Features application.
  4. Log in to RICOH ProcessDirector as an administrator or other user with authority to import packages.
  5. In the left pane, choose Utilities ⇒ Features.
    If you see an error message, you must start Feature Manger manually:
    1. Log in to the primary computer using the RICOH ProcessDirector administrator account.
    2. Click the Windows Start button, type services to search for the Services App, and click the Services App.
    3. Right-click the Feature Manager Service and select Restart.
    4. To complete the process, clear your browser cache.
      Information that is stored in the browser cache can cause errors when you try to use the newer level. Clearing the cache prevents those errors.
    5. Reload the Feature Manager webpage.
    The Feature Manager page opens in a new browser tab.
  6. Click Import Package.
  7. In the Package to import field click Image of folder..
  8. Select the feature package EPK file for the feature you want to install and click Open.
    The import automatically begins.
  9. When the import finishes, the feature you installed or upgraded appears in the main Feature Manager window.
    The feature appears in the Feature Manager table selected.
  10. In the Available Versions column, use the list to select the version of the feature you want to install.
  11. Click Install.
  12. Review the information in the confirmation window, then click OK to continue.
    The feature is installed, then RICOH ProcessDirector is restarted to finish the install process.
  13. Click DISMISS to close the Feature Manager browser tab.
    Note: You might find that RICOH ProcessDirector is running in two browser tabs. If it is, close one of the tabs.
  14. To complete the process, clear your browser cache.
    Information that is stored in the browser cache can cause errors when you try to use the newer level. Clearing the cache prevents those errors.
  15. Log in again.
  16. If you shut down the Transform Features application, restart it.
  17. Enable any antivirus software that you disabled.

Related information:

Downloading and installing update packages
Installing features using Feature Manager
Parent topic: Installing features