RICOH Supervisor™

• 1 RICOH Supervisor
  • 1.1 Overview of RICOH Supervisor
    • 1.1.1 What's New?
    • 1.1.2 Frequently Asked Questions: New Dashboard Capabilities
    • 1.1.3 RICOH Supervisor User Interface
      • 1.1.3.1 Banner
      • 1.1.3.2 Dashboards Tab
      • 1.1.3.3 Dashboards Tab [New]
      • 1.1.3.4 Real Time Display Tab
      • 1.1.3.5 Data Collectors Tab
      • 1.1.3.6 Settings Tab
    • 1.1.4 Notices
      • 1.1.4.1 Important
      • 1.1.4.2 Cautions Regarding This Guide
      • 1.1.4.3 Trademarks
  • 1.2 Getting Started with RICOH Supervisor
    • 1.2.1 Computer Requirements
    • 1.2.2 Signing In
    • 1.2.3 Downloading and Installing RICOH Supervisor Data Collector
    • 1.2.4 Downloading and Installing RICOH Supervisor Data Collector with Command Line
    • 1.2.5 Signing Out
  • 1.3 Configuration
    • 1.3.1 Configuring Account and User Settings
    • 1.3.2 Configuring Profile Settings
    • 1.3.3 Configuring Data Collectors
      • 1.3.3.1 Downloading Data Collectors
      • 1.3.3.2 Viewing Data Collector Information
      • 1.3.3.3 Updating Data Collectors
      • 1.3.3.4 Changing Data Collector Settings
      • 1.3.3.5 Deleting Data Collectors
      • 1.3.3.6 Uploading Ink Data for InfoPrint 5000 Printers
    • 1.3.4 Configuring Software Connectors
      • 1.3.4.1 Configuring the RICOH ProcessDirector Software Connector
      • 1.3.4.2 Viewing RICOH ProcessDirector Data Transmitters
    • 1.3.5 Configuring Account Settings
    • 1.3.6 Configuring User Preferences
    • 1.3.7 Configuring Notifications
      • 1.3.7.1 Viewing Notifications
      • 1.3.7.2 Editing Notifications
      • 1.3.7.3 Enabling and Disabling Notifications
    • 1.3.8 Configuring Locations
      • 1.3.8.1 Adding Locations
      • 1.3.8.2 Editing Locations
      • 1.3.8.3 Deleting Locations
    • 1.3.9 Configuring Shifts
      • 1.3.9.1 Adding Shifts
      • 1.3.9.2 Editing Shifts
      • 1.3.9.3 Deleting Shifts
  • 1.4 Working with Dashboards
    • 1.4.1 Creating and Managing Dashboards
      • 1.4.1.1 Creating Dashboards
      • 1.4.1.2 Viewing Dashboards
      • 1.4.1.3 Editing Dashboards
      • 1.4.1.4 Customizing the Dashboard Layout
      • 1.4.1.5 Changing the Dashboard Color Palette
      • 1.4.1.6 Duplicating Dashboards
      • 1.4.1.7 Sharing Dashboards
        • 1.4.1.7.1 Sharing Dashboard Updates
        • 1.4.1.7.2 Restoring Dashboards
      • 1.4.1.8 Deleting Dashboards
    • 1.4.2 Creating and Managing Widgets
      • 1.4.2.1 Creating Widgets
        • 1.4.2.1.1 Creating an Area Chart Widget
        • 1.4.2.1.2 Creating an Area Map Widget
        • 1.4.2.1.3 Creating a Bar Chart Widget
        • 1.4.2.1.4 Creating a Box and Whisker Plot Widget
        • 1.4.2.1.5 Creating a Calendar Heatmap Widget
        • 1.4.2.1.6 Creating a Column Chart Widget
        • 1.4.2.1.7 Creating a Funnel Chart Widget
        • 1.4.2.1.8 Creating an Indicator Widget
        • 1.4.2.1.9 Creating a Line Chart Widget
        • 1.4.2.1.10 Creating a Liquid Fill Gauge Widget
        • 1.4.2.1.11 Creating a Pie Chart Widget
        • 1.4.2.1.12 Creating a Pivot Table Widget
        • 1.4.2.1.13 Creating a Polar Chart Widget
        • 1.4.2.1.14 Creating a Scatter Chart Widget
        • 1.4.2.1.15 Creating a Scatter Map Widget
        • 1.4.2.1.16 Creating a Sunburst Widget
        • 1.4.2.1.17 Creating a Table Widget
        • 1.4.2.1.18 Creating a Treemap Widget
      • 1.4.2.2 Viewing Widget Information
      • 1.4.2.3 Configuring Advanced Widget Settings
        • 1.4.2.3.1 Combining Two Types of Visualizations in a Widget
        • 1.4.2.3.2 Selecting Colors in Widgets
          • 1.4.2.3.2.1 Selecting a Specific Color
          • 1.4.2.3.2.2 Selecting a Range of Colors
          • 1.4.2.3.2.3 Setting Conditional Coloring
        • 1.4.2.3.3 Sorting Field Values in Widgets
        • 1.4.2.3.4 Renaming Fields in Widgets
        • 1.4.2.3.5 Formatting Numbers in Widgets
        • 1.4.2.3.6 Formatting Date and Time Values in Widgets
        • 1.4.2.3.7 Creating a Continuous Chart with Missing Date Values
        • 1.4.2.3.8 Adding Drill Hierarchies to Widgets
        • 1.4.2.3.9 Disabling the Drill to Anywhere Option
      • 1.4.2.4 Editing Widgets
      • 1.4.2.5 Analyzing Trends in Widget Data
      • 1.4.2.6 Duplicating Widgets
      • 1.4.2.7 Removing Widgets from the Dashboard
    • 1.4.3 Managing the Widgets in the Widget Library
    • 1.4.4 Using the Default Dashboards and Filters
      • 1.4.4.1 Capacity Planning (Impressions) Dashboard
      • 1.4.4.2 Ink Consumption (Inkjet printers only) Dashboard
      • 1.4.4.3 Job Insights Dashboard
      • 1.4.4.4 Printer Utilization Dashboard
      • 1.4.4.5 Shift Performance (Last Week) Dashboard
      • 1.4.4.6 RICOH ProcessDirector Default Dashboard
    • 1.4.5 Using the Default Widgets
      • 1.4.5.1 Using the Default Widgets for Data from RICOH Supervisor Data Collector
      • 1.4.5.2 Using the Default Widgets for Data from RICOH ProcessDirector
    • 1.4.6 Making Selections in a Widget
    • 1.4.7 Drilling down in a Widget
    • 1.4.8 Downloading Data and Creating Reports
      • 1.4.8.1 Downloading Dashboard Data as an Image File
      • 1.4.8.2 Downloading Dashboard Data as a PDF File
      • 1.4.8.3 Downloading Widget Data
    • 1.4.9 Working with Filters
      • 1.4.9.1 Creating Dashboard Filters
        • 1.4.9.1.1 Creating a List Filter
        • 1.4.9.1.2 Creating a Text Filter
        • 1.4.9.1.3 Creating a Numeric Value Filter
        • 1.4.9.1.4 Creating a Ranking Filter
        • 1.4.9.1.5 Creating a Calendar Filter
        • 1.4.9.1.6 Creating a Time Frame Filter
        • 1.4.9.1.7 Using Wildcard Characters in Filters
        • 1.4.9.1.8 Configuring Advanced Filtering Criteria
        • 1.4.9.1.9 Creating Dependent Filters
        • 1.4.9.1.10 Limiting Filters to Specific Values with Background Filters
      • 1.4.9.2 Editing Dashboard Filters
      • 1.4.9.3 Enabling and Disabling Dashboard Filters
      • 1.4.9.4 Locking Dashboard Filters
      • 1.4.9.5 Deleting Dashboard Filters
      • 1.4.9.6 Saving a Default Filters View
      • 1.4.9.7 Restoring Dashboard Filters
      • 1.4.9.8 Creating Widget Filters
      • 1.4.9.9 Editing Widget Filters
      • 1.4.9.10 Enabling and Disabling Widget Filters
      • 1.4.9.11 Deleting Widget Filters
      • 1.4.9.12 Configuring How Filters Affect the Dashboard and Widgets
        • 1.4.9.12.1 Configuring How Dashboard Filters Affect a Widget
        • 1.4.9.12.2 Configuring How a Filtered Widget Behaves
        • 1.4.9.12.3 Configuring How a Selection in a Widget Affects the Dashboard
    • 1.4.10 Using Formulas
      • 1.4.10.1 Creating and Editing Formulas
      • 1.4.10.2 Saving and Reusing Formulas
      • 1.4.10.3 Using Quick Functions
      • 1.4.10.4 Building Formulas with Functions
      • 1.4.10.5 Creating Formulas Based on Filters
      • 1.4.10.6 Using Conditional Statements
    • 1.4.11 Data Fields
      • 1.4.11.1 Data Fields from RICOH Supervisor Data Collector
      • 1.4.11.2 Data Fields from Avanti Slingshot
      • 1.4.11.3 Data Fields from RICOH API for Fiery
      • 1.4.11.4 Data Fields from RICOH ProcessDirector
  • 1.5 Working with Dashboards [New]
    • 1.5.1 Creating and Managing Dashboards
      • 1.5.1.1 Creating an Analysis
        • 1.5.1.1.1 Adding Sheets
        • 1.5.1.1.2 Changing the Analysis Themes
        • 1.5.1.1.3 Customizing Layouts
          • 1.5.1.1.3.1 Customizing Visuals in Analyses With Free-Form Layout
          • 1.5.1.1.3.2 Using Conditional Rules
        • 1.5.1.1.4 Configuring Analysis Settings
        • 1.5.1.1.5 Using Parameters
          • 1.5.1.1.5.1 Creating Parameters
          • 1.5.1.1.5.2 Adding Controls for Parameters
          • 1.5.1.1.5.3 Connecting to Parameters
        • 1.5.1.1.6 Using Custom Actions
      • 1.5.1.2 Editing an Analysis
      • 1.5.1.3 Duplicating an Analysis
      • 1.5.1.4 Renaming an Analysis
      • 1.5.1.5 Deleting an Analysis
      • 1.5.1.6 Sharing an Analysis
      • 1.5.1.7 Publishing an Analysis
      • 1.5.1.8 Viewing Dashboards
        • 1.5.1.8.1 Viewing Visual Details
        • 1.5.1.8.2 Excluding and Focusing on Visual Elements
        • 1.5.1.8.3 Drilling down in Visuals
        • 1.5.1.8.4 Analyzing Contributions in Visuals
        • 1.5.1.8.5 Viewing Summary Data in Visuals
      • 1.5.1.9 Duplicating Dashboards
      • 1.5.1.10 Renaming Dashboards
      • 1.5.1.11 Deleting Dashboards
      • 1.5.1.12 Sharing Dashboards
      • 1.5.1.13 Scheduling Reports
    • 1.5.2 Creating and Managing Visuals
      • 1.5.2.1 Creating Visuals
        • 1.5.2.1.1 Using AutoGraph
        • 1.5.2.1.2 Using Bar Charts
        • 1.5.2.1.3 Using Box Plots
        • 1.5.2.1.4 Using Combo Charts
        • 1.5.2.1.5 Using Custom Visual Content
        • 1.5.2.1.6 Using Donut Charts
        • 1.5.2.1.7 Using Funnel Charts
        • 1.5.2.1.8 Using Gauge Charts
        • 1.5.2.1.9 Using Heat Maps
        • 1.5.2.1.10 Using Highcharts
          • 1.5.2.1.10.1 JSON Expression Language for Highcharts
        • 1.5.2.1.11 Using Histograms
        • 1.5.2.1.12 Using Image Components
        • 1.5.2.1.13 Using Key Performance Indicators
        • 1.5.2.1.14 Using Layer Maps
        • 1.5.2.1.15 Using Line Charts
        • 1.5.2.1.16 Using Map Charts
        • 1.5.2.1.17 Using Pie Charts
        • 1.5.2.1.18 Using Pivot Tables
          • 1.5.2.1.18.1 Adding Totals and Subtotals to Pivot Tables
          • 1.5.2.1.18.2 Adding Table Calculations in Pivot Tables
          • 1.5.2.1.18.3 Sorting Data in Pivot Tables
        • 1.5.2.1.19 Using Radar Charts
        • 1.5.2.1.20 Using Sankey Diagrams
        • 1.5.2.1.21 Using Scatter Plots
        • 1.5.2.1.22 Using Tables
          • 1.5.2.1.22.1 Adding Totals to Tables
          • 1.5.2.1.22.2 Sorting Data in Tables
        • 1.5.2.1.23 Using Text Boxes
        • 1.5.2.1.24 Using Tree Maps
        • 1.5.2.1.25 Using Waterfall Charts
        • 1.5.2.1.26 Using Word Clouds
      • 1.5.2.2 Formatting Visuals
        • 1.5.2.2.1 Formatting Titles and Subtitles in Visuals
        • 1.5.2.2.2 Formatting Axes and Grid Lines in Visuals
        • 1.5.2.2.3 Configuring Range and Scale in Visuals
        • 1.5.2.2.4 Adding Reference Lines to Visuals
        • 1.5.2.2.5 Formatting Legends in Visuals
        • 1.5.2.2.6 Formatting Data Labels in Visuals
        • 1.5.2.2.7 Formatting Tooltips in Visuals
        • 1.5.2.2.8 Setting Colors in Visuals
        • 1.5.2.2.9 Applying Conditional Formatting in Visuals
          • 1.5.2.2.9.1 Applying Conditional Formatting in Key Performance Indicators and Gauge Charts
          • 1.5.2.2.9.2 Applying Conditional Formatting in Tables and Pivot Tables
      • 1.5.2.3 Customizing Data Presentation
        • 1.5.2.3.1 Replacing or Removing Fields
        • 1.5.2.3.2 Changing Field Aggregation
        • 1.5.2.3.3 Changing the Granularity of Date and Time Fields
        • 1.5.2.3.4 Formatting Fields
          • 1.5.2.3.4.1 Formatting Currency Fields
          • 1.5.2.3.4.2 Formatting Date and Time Fields
            • 1.5.2.3.4.2.1 Custom Date and Time Formats
          • 1.5.2.3.4.3 Formatting Number Fields
          • 1.5.2.3.4.4 Formatting Percent Fields
          • 1.5.2.3.4.5 Formatting Text Fields
          • 1.5.2.3.4.6 Restoring the Default Formatting Settings for a Field
        • 1.5.2.3.5 Sorting Data in Visuals
        • 1.5.2.3.6 Adding Drill-Down Layers to Visuals
        • 1.5.2.3.7 Setting Field Colors in Analyses
        • 1.5.2.3.8 Changing the Field Data Type in Analyses
      • 1.5.2.4 Interacting with Visuals in Analyses
      • 1.5.2.5 Using Insights, Anomaly Detection, and Forecasts
        • 1.5.2.5.1 Using Insights
          • 1.5.2.5.1.1 Adding Suggested Insights
          • 1.5.2.5.1.2 Adding Custom Insights
          • 1.5.2.5.1.3 Customizing the Insight Narrative
          • 1.5.2.5.1.4 Supported Computations for Insights
        • 1.5.2.5.2 Configuring Anomaly Detection
          • 1.5.2.5.2.1 Exploring Anomalies
        • 1.5.2.5.3 Adding Forecasts in Visuals
      • 1.5.2.6 Importing Visuals to an Analysis
      • 1.5.2.7 Editing Visuals
      • 1.5.2.8 Moving and Resizing Visuals
      • 1.5.2.9 Duplicating Visuals
      • 1.5.2.10 Renaming Visuals
      • 1.5.2.11 Refreshing Visuals
      • 1.5.2.12 Deleting Visuals
      • 1.5.2.13 Searching for Specific Values
    • 1.5.3 Using the Sample Dashboards and Filters
      • 1.5.3.1 Capacity Planning (Impressions) Dashboard
      • 1.5.3.2 Ink Consumption (Inkjet printers only) Dashboard
      • 1.5.3.3 Job Insights Dashboard
      • 1.5.3.4 Printer Utilization Dashboard
      • 1.5.3.5 Shift Performance (Previous Week) Dashboard
      • 1.5.3.6 RICOH ProcessDirector Sample Dashboard
    • 1.5.4 Downloading Data and Creating Reports
      • 1.5.4.1 Exporting Data from Visuals
      • 1.5.4.2 Exporting Data From Analyses
    • 1.5.5 Working with Filters
      • 1.5.5.1 Creating Analysis Filters
        • 1.5.5.1.1 Creating a Text Filter
        • 1.5.5.1.2 Creating Numeric Filters
        • 1.5.5.1.3 Creating Date Filters
        • 1.5.5.1.4 Creating Nested Filters
      • 1.5.5.2 Editing Analysis Filters
      • 1.5.5.3 Enabling and Disabling Analysis Filters
    • 1.5.6 Using Formulas
      • 1.5.6.1 Adding Calculated Fields to Analyses
      • 1.5.6.2 Supported Operators and Functions
        • 1.5.6.2.1 Supported Operators
        • 1.5.6.2.2 Supported Functions
          • 1.5.6.2.2.1 Supported Table Calculations
      • 1.5.6.3 Order of Evaluation in Analyses
      • 1.5.6.4 Level-Aware Calculations
    • 1.5.7 Data Fields
      • 1.5.7.1 Data Fields from RICOH Supervisor Data Collector
      • 1.5.7.2 Data Fields from Avanti Slingshot
      • 1.5.7.3 Data Fields from RICOH API for Fiery
      • 1.5.7.4 Data Fields from RICOH ProcessDirector
  • 1.6 Working with Real-Time Printer Data
    • 1.6.1 Viewing Printer Information
      • 1.6.1.1 Printer Status
    • 1.6.2 Viewing Printer Information in Full-Screen Mode
    • 1.6.3 Customizing Printer Cards
    • 1.6.4 Customizing Multiple Printer Cards
    • 1.6.5 Creating Printer Groups
    • 1.6.6 Editing Printer Groups
    • 1.6.7 Removing Printer Groups
    • 1.6.8 Adding, Editing, and Removing Printers
  • 1.7 Security
    • 1.7.1 Users and Roles
  • 1.8 Troubleshooting and Support
    • 1.8.1 If You Encounter a Problem
• 2 RICOH Supervisor Data Collector
  • 2.1 Overview of RICOH Supervisor Data Collector
    • 2.1.1 What's New?
    • 2.1.2 RICOH Supervisor Data Collector User Interface
      • 2.1.2.1 Printers Page
      • 2.1.2.2 Go to Analytics Tab
      • 2.1.2.3 Settings Tab
      • 2.1.2.4 RICOH Supervisor Data Collector Footer
    • 2.1.3 Notices
      • 2.1.3.1 Important
      • 2.1.3.2 Cautions Regarding This Guide
      • 2.1.3.3 Trademarks
  • 2.2 Getting Started with RICOH Supervisor Data Collector
    • 2.2.1 Computer Requirements
    • 2.2.2 Downloading and Installing RICOH Supervisor Data Collector on Windows
    • 2.2.3 Downloading and Installing RICOH Supervisor Data Collector on Linux
    • 2.2.4 Downloading and Installing RICOH Supervisor Data Collector with Command Line
    • 2.2.5 Updating RICOH Supervisor Data Collector
    • 2.2.6 Updating RICOH Supervisor Data Collector with Command Line
    • 2.2.7 Moving RICOH Supervisor Data Collector to a New Server
    • 2.2.8 Uninstalling RICOH Supervisor Data Collector
    • 2.2.9 Uninstalling RICOH Supervisor Data Collector with Command Line
    • 2.2.10 Restoring RICOH Supervisor Data Collector
    • 2.2.11 Signing In
  • 2.3 Configuration
    • 2.3.1 Configuring the Data Collector
  • 2.4 Working with Printers
    • 2.4.1 Scanning for Printers
    • 2.4.2 Adding Printers Manually
    • 2.4.3 Editing Printer Properties
      • 2.4.3.1 Generic SNMP Printer
      • 2.4.3.2 RICOH Pro VC
      • 2.4.3.3 InfoPrint 5000
      • 2.4.3.4 InfoPrint 4100
      • 2.4.3.5 RICOH GW Cut Sheet Printer
      • 2.4.3.6 RICOH Fiery Cut Sheet Printer
      • 2.4.3.7 RICOH TotalFlow Print Server Cut Sheet Printer
    • 2.4.4 Supported Printers
    • 2.4.5 Collected Data
    • 2.4.6 Editing Multiple Printers
    • 2.4.7 Printer Connectivity Status
    • 2.4.8 Reordering and Selecting Printers
    • 2.4.9 Finding Printers
    • 2.4.10 Deleting Printers
  • 2.5 Security
    • 2.5.1 User Roles and Permissions
    • 2.5.2 Enabling HTTPS for RICOH Supervisor Data Collector
      • 2.5.2.1 Enabling HTTPS on Windows Servers
      • 2.5.2.2 Enabling HTTPS on Linux Servers
  • 2.6 Troubleshooting and Support
    • 2.6.1 Uploading Diagnostic Data
    • 2.6.2 Common Problems