Downloading and Installing RICOH Supervisor Data Collector on Linux

To start monitoring and gathering data from your printers, you must first install the RICOH Supervisor Data Collector application. If a data collector is not available, the Install Data Collector to Get Printer Data page is displayed.
To download and install RICOH Supervisor Data Collector on Linux:
  1. On the Install Data Collector to Get Printer Data page, prepare to install RICOH Supervisor Data Collector to connect to your printer and click Next.
    Install RICOH Supervisor Data Collector
  2. Check the computer requirements and click Next.
    Install RICOH Supervisor Data Collector
  3. Check the ports that you need to open and click Next.
    Install RICOH Supervisor Data Collector
  4. Check the URLs that need to be white listed from your firewall in order to be accessible for the data collector. Click Next.
    Install RICOH Supervisor Data Collector
  5. On the Download & Install Data Collector page, click Download Data Collector for Linux or click here for Windows.
    Download RICOH Supervisor Data Collector
  6. Save the installation file to your computer.
    The procedure for saving the file depends on the web browser.
  7. Run the command:
    chmod 777 DC*.bin
  8. Launch the installer as root using the command:
    sudo ./DC-*.bin
  9. When the installer is displayed, select a language and click OK.
  10. In the Welcome dialog box, click Next.
  11. In the License Agreement dialog box:
    1. Read the license agreement.
    2. Click I accept the terms of the License Agreement.
    3. Click Next.
  12. In the Link Folder dialog box:
    1. Specify where you want to create the product links.
    2. Click Next.
  13. In the Proxy Settings dialog box:
    1. Review and update the information, if necessary. The installer attempts to detect automatically your system proxy configuration.
    2. Click Next.
  14. In the Choose Region dialog box:
    1. Select the region where the data gets stored.
      If your region is unreachable, make sure that the proxy or firewall settings do not block access to the region URL:
      • United States: https://datacollector.app-ricohsoftware.com/account-details.json
      • Europe: https://datacollector.app-ricohsoftware.eu/account-details.json
    2. Click Next.
  15. In the Configure ports dialog box:
    1. Enter the port numbers for the RICOH Supervisor Data Collector web server and the database server. You can change the default port number if you are already using the port.
    2. Click Next.
  16. In the Summary dialog box:
    1. Review the information you provided.
    2. To go back and edit the information you provided, click Previous.
    3. To proceed, click Install.
  17. After the installation is complete, select the Open RICOH Supervisor - Data Collector check box to open the application.
  18. Click Done to close the installer.
      Note:
    • The default installation location, /opt/RICOH/DataCollector, cannot be changed.
    • The SupervisorWeb Service commands are:
      sudo systemctl start SupervisorWeb
      sudo systemctl stop SupervisorWeb
      sudo systemctl restart SupervisorWeb
      sudo systemctl status SupervisorWeb

    • If the SupervisorWeb Service commands are not recognized after installation, restart the Linux server.

When you upgrade RICOH Supervisor Data Collector, you are prompted to restart the computer. Click Restart.

If RICOH Supervisor Data Collector does not launch after the computer restart, launch the Change Installation executable file, run Repair, then restart the computer again.

You can also repair RICOH Supervisor Data Collector with the command line option.

Run the command:

./'Change Installation' -i silent -repair

Parent topic: Getting Started with RICOH Supervisor Data Collector