Users and Roles

Everyone who works with RICOH Supervisor has a user account that is assigned to a role. Roles define the levels of access and the actions the users can perform.

These roles are available:

Administrator and Self-Service

Has access to all the functions and configuration settings.

Administrator

Has access to all the functions and configuration settings, with some limitations in the Dashboards tab.
In the Dashboards tab, the administrator can view dashboards, interact with visuals, and use filters.

Self-Service

Has access to all the functions and configuration settings in the Dashboards tab.
Can configure notification settings for their own account, set user preferences, and upload ink data. For all the other settings, the self-service user has read-only access.

Viewer

In the Dashboards tab, the viewer can view dashboards, interact with visuals, and use filters.
Can configure notification settings for their own account, set user preferences, and upload ink data. For all the other settings, the viewer has read-only access.

Large Display

Can view the printer groups and printer cards from the Real Time Display tab and can switch to full-screen mode.
Can view notifications and set user preferences.
Cannot access any other user interface areas.

Note: The session timeout settings do not affect the Large Display user.

Make sure that the platform role is also set to Large Display in RICOH Account Administration. For more information, see the RICOH Account Administration documentation.

None: Cannot access RICOH Supervisor.

These limitations apply for each specific user interface area:

User Interface Area	Roles and Limitations
User Interface Area	Administrator and Self-Service	Administrator	Self-Service	Viewer	Large Display	None
Dashboards tab	No limitations.	Cannot create or manage analyses and visuals.	No limitations.	Cannot create or manage analyses and visuals.	No access.	No access.
Real Time Display tab	No limitations.	No limitations.	Cannot create, edit, or delete printer groups. Cannot edit printer card settings.	Cannot create, edit, or delete printer groups. Cannot edit printer card settings.	Cannot create, edit, or delete printer groups. Cannot edit printer card settings.	No access.
Data Collectors tab	No limitations.	No limitations.	Cannot download, update, or delete data collectors.	Cannot download, update, or delete data collectors.	No access.	No access.
Settings tab	No limitations.	No limitations.	Cannot create, edit, or delete locations. Cannot create, edit, or delete shifts. Cannot configure account settings.	Cannot create, edit, or delete locations. Cannot create, edit, or delete shifts. Cannot configure account settings.	Cannot configure notification settings. Cannot create, edit, or delete locations. Cannot create, edit, or delete shifts. Cannot access account settings.	No access.
Account menu	No limitations.	No limitations.	Cannot use access management functions.	Cannot use access management functions.	Cannot use access management functions.	No access.

RICOH Supervisor™

Users and Roles