Installing features using Feature Manager

After you install the base product, you can install features using the Feature Manager.
To install one or more features using Feature Manager:
  1. If one or more secondary servers are defined and started, stop all of the secondary servers.
  2. On the primary computer, temporarily disable any antivirus software that is running.
  3. Verify that exceptions are still set in your antivirus software to exclude the directories listed from antivirus scans.
    • /aiw/aiw1
    • /opt/infoprint/ippd
    • /var/psf
    • If you use DB2 installed with RICOH ProcessDirector as your database:
      • /home/aiwinst/sqllib
    • If you use PostgreSQL installed in a Docker or Podman container as your database:
      • /var/lib
    • If you use a custom feature that integrates BCC software running on a Windows application server with RICOH ProcessDirector, exclude this path on the Windows system that the BCC software runs on:
      • C:\BCC
  4. If you have any RICOH Transform features installed, shut down the Transform Features application.
  5. Log in to RICOH ProcessDirector as a user authorized to use Feature Manager.
  6. Click the Administration tab.
  7. In the left pane, choose Utilities ⇒ Features.
    Some browsers might prevent opening the Feature Manager in a new tab due to the pop-up blockers. Verify your settings and allow Feature Manager to open in a new browser tab.
    If you see an error message, you must start Feature Manager manually:
    1. Log in to the primary server as the RICOH ProcessDirector system user (aiw1 is the default).
    2. Open a command prompt and type: startaiw -f
    3. Refresh the Feature Manager webpage.
  8. If the feature that you want to install is not listed, you must import it.
  9. If the feature that you want to install is in the list, select the check box next to it.
  10. In the Available versions column for each feature, select the version of the feature you want to install.
  11. Click Install.
  12. Review the information in the confirmation window, specify a name for the Installation display name, then click OK to continue.
    The features are installed, then RICOH ProcessDirector restarts to finish the install process.
    Note: If one or more features fail to install, choose one of these options:
    • Click Try again to retry the installation. If the install fails a second time, click Restore this Installation to return to a stable state.
    • Click Restore this Installation to revert the system to the state it was in before this installation.

    If you cannot install a particular feature or restore an installation, contact Ricoh Software Support.

  13. Click DISMISS. The dialog closes and you see the login page.
    Note: You might find that RICOH ProcessDirector is running in two browser tabs. If it is, close one of the tabs.
  14. To complete the installation process, clear your browser cache.
    Information that is stored in the browser cache can cause errors when you try to use the newer level. Clearing the cache prevents those errors.
  15. Log in again.
  16. Restart any secondary servers that you stopped in step .
  17. If you shut down the Transform Features application, restart it.
  18. Enable any antivirus software that you disabled.

Related information:

Stopping the base product and secondary servers
Adding or upgrading a feature using Import Package
Restoring a previous installation of RICOH ProcessDirector
Parent topic: Installing features