Installing features using Feature Manager

After you install the base product, you can install features using the Feature Manager.
To install one or more features using Feature Manager:
  1. On the primary computer, temporarily disable any antivirus software that is running.
      Note:
    • Microsoft Defender Firewall and Microsoft Defender Antivirus are separate programs. You must disable Microsoft Defender Antivirus. Turning off Microsoft Defender Firewall does not prevent the installation issues described.
    • Microsoft Defender Antivirus must be disabled; passive mode is not sufficient to prevent install errors.
  2. Verify that exceptions are still set in your antivirus software to exclude the directories listed from antivirus scans.
    • C:\aiw\aiw1
    • C:\Program Files\Ricoh\ProcessDirector
    • If you use DB2 as your database:
      • C:\AIWINST
      • C:\ProgramData\IBM
    • If you use a custom feature that integrates BCC software with RICOH ProcessDirector:
      • C:\BCC
  3. If you have any RICOH Transform features installed, shut down the Transform Features application.
  4. Log in to RICOH ProcessDirector as a user authorized to use Feature Manager.
  5. Click the Administration tab.
  6. In the left pane, choose Utilities ⇒ Features.
    Some browsers might prevent opening the Feature Manager in a new tab due to the pop-up blockers. Verify your settings and allow Feature Manager to open in a new browser tab.
    If you see an error message, you must start Feature Manager manually:
    1. Log in to the Windows primary computer as an administrator.
    2. Click the Windows Start button.
    3. Type services to search for the Services App.
    4. Click the Services App.
    5. Right-click the Feature Manager Service and select Restart.
    6. Refresh the Feature Manager webpage.
  7. If the feature that you want to install is not listed, you must import it.
  8. If the feature that you want to install is in the list, select the check box next to it.
  9. In the Available versions column for each feature, select the version of the feature you want to install.
  10. Click Install.
  11. Review the information in the confirmation window, specify a name for the Installation display name, then click OK to continue.
    The features are installed, then RICOH ProcessDirector restarts to finish the install process.
    Note: If one or more features fail to install, choose one of these options:
    • Click Try again to retry the installation. If the install fails a second time, click Restore this Installation to return to a stable state.
    • Click Restore this Installation to revert the system to the state it was in before this installation.

    If you cannot install a particular feature or restore an installation, contact Ricoh Software Support.

  12. Click DISMISS. The dialog closes and you see the login page.
    Note: You might find that RICOH ProcessDirector is running in two browser tabs. If it is, close one of the tabs.
  13. To complete the installation process, clear your browser cache.
    Information that is stored in the browser cache can cause errors when you try to use the newer level. Clearing the cache prevents those errors.
  14. Log in again.
  15. If you shut down the Transform Features application, restart it.
  16. Enable any antivirus software that you disabled.

Related information:

Adding or upgrading a feature using Import Package
Restoring a previous installation of RICOH ProcessDirector
Parent topic: Installing features