Troubleshooting

Use this chapter to identify and fix problems with the scanner or the application.

In this section:

  1. Cannot Operate the Scanner
    Use this section if you cannot start the scanner or if the scanner is in an error state.
  2. Desktop Application Errors
    This section describes the causes and solutions for errors that might occur in the desktop application.
  3. Web Application Errors
    This section lists errors that can occur while you are working with the web application. It also describes their most likely causes and possible solutions.
  4. Log Files
    If an issue occurs in the desktop application, collect the log files. These files are required for investigating the issue.
  5. Paper Jams
    Open the front door of the scanner and remove the paper if the following message is displayed: Open the cover and remove the document inside.
Parent topic: User Guide