Log Files

If an issue occurs in the desktop application, collect the log files. These files are required for investigating the issue.

In this section:

  1. Collecting Logs Using LogCollector
    Use this section to collect log files using LogCollector. LogCollector is part of the RICOH Auto Color Adjuster.
  2. Collecting Logs Using the Settings Dialog
    This section describes the procedure to collect logs using the Settings dialog of the RICOH Auto Color Adjuster.
  3. Collecting Color Sample Matching Logs
    If you cannot reduce the color difference in Color Sample Matching, the service representative might request the log files. If so, collect the log files from the server computer, then send them by email.
Parent topic: Troubleshooting