Desktop Application Errors

This section describes the causes and solutions for errors that might occur in the desktop application.

Note:

For fixing error messages specific to each function, see the troubleshooting sections in the chapters dedicated to each function.

Message	Cause	Solution
Failed to start the Color Sample Matching function. Restart the application and try again. If the error persists, contact your service representative.	Failed to initialize the variables for Color Sample Matching.	Restart the application. If the error persists, contact your service representative.
A scanner error has occurred. Error code: {0} Turn off the scanner. After 10 seconds, turn it back on. Then, restart the application. If the problem persists, contact your service representative. {0} stands for the error code number.	A scanner malfunction has occurred. An error might have occurred in the communication between the scanner and the computer.	Check that the scanner and the computer are connected using two USB cables. Turn off the power of the scanner, then turn it back on. For details, see Turning On the Scanner and Turning Off the Scanner. If the error persists, contact your service representative, communicating the message and the SC number.
The license has expired. To renew the license, contact your sales representative.	The license has expired.	Contact your sales representative. When the server computer is connected to the Internet, the status of the license is updated automatically after the license is renewed. The license information is displayed at the bottom of the menu dialog. To update the license information, select the Settings button, then select License Management in the left pane.

Message

Cause

Solution

Failed to start the Color Sample Matching function. Restart the application and try again. If the error persists, contact your service representative.

Failed to initialize the variables for Color Sample Matching.

Restart the application.

If the error persists, contact your service representative.

A scanner error has occurred. Error code: {0} Turn off the scanner. After 10 seconds, turn it back on. Then, restart the application. If the problem persists, contact your service representative.

{0} stands for the error code number.

A scanner malfunction has occurred.
An error might have occurred in the communication between the scanner and the computer.

Check that the scanner and the computer are connected using two USB cables.
Turn off the power of the scanner, then turn it back on. For details, see Turning On the Scanner and Turning Off the Scanner.

If the error persists, contact your service representative, communicating the message and the SC number.

The license has expired. To renew the license, contact your sales representative.

The license has expired.

Contact your sales representative. When the server computer is connected to the Internet, the status of the license is updated automatically after the license is renewed.
The license information is displayed at the bottom of the menu dialog.
To update the license information, select the Settings button, then select License Management in the left pane.

RICOH Auto Color Adjuster

Desktop Application Errors