Paper Jams

Open the front door of the scanner and remove the paper if the following message is displayed: Open the cover and remove the document inside.

    CAUTION:
  • When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.

In this section:

  1. Precautions
    Use these precautions when removing jammed paper.
  2. Removing Jammed Paper
    Open the front door of the scanner, and then follow these instructions to remove the jammed paper. The instructions are also printed inside the front door of the scanner.
  3. Frequent Paper Jams
    Check the paper condition. Also check how it is placed on the scanner and that the paper size is correct.
  4. Paper Ejection Issue
    If the ejected chart or document that has been scanned is wrinkled or not neatly stacked, use the auxiliary tray that is provided with the scanner. Otherwise, a paper jam might occur.
Parent topic: Troubleshooting