Installing application servers on Windows computers

After you have completed the prerequisite steps, you can install an application server on a Windows system in your network.
    Important:
  • The application server code level must match the base product code level on the primary computer.
  • After you verify all the prerequisites, click Cancel to change a previous entry and begin the installation process again. Clicking the Previous button sometimes causes problems.
To install an application server on a Windows computer:
  1. Log in as an administrator.
  2. Disable any antivirus software running on the system.

    During the install process, various archive files (ZIP, JAR, and EPK files) are copied to your server. Then, the contents are extracted and moved to the correct directories on your system. Antivirus tools usually lock and scan files extracted from archives.

    While the lock and scan process is generally fast, the installation program runs faster. If the installer tries to unpack and move files before the scan is complete, installation errors occur and can be difficult to recover from. Disabling your antivirus software during the install process prevents these types of errors.

      Note:
    • Microsoft Defender Firewall and Microsoft Defender Antivirus are separate programs. You must disable Microsoft Defender Antivirus. Turning off Microsoft Defender Firewall does not prevent the installation issues described.
    • Microsoft Defender Antivirus must be disabled; passive mode is not sufficient to prevent install errors.
  3. Set up exceptions within your antivirus software.

    If you cannot deactivate your antivirus software entirely, excluding some directories from scans can reduce the possibility of installation errors. In addition, most antivirus software affects the function of databases. The software sometimes quarantines files that databases use, causing operation errors. Setting up these exclusions now prevents those errors after RICOH ProcessDirector is installed.

    Set up exceptions for these paths:

    • C:\aiw\aiw1
    • C:\Program Files\Ricoh\ProcessDirector
  4. Insert the RICOH ProcessDirector base product DVD in the drive.
  5. Use Windows Explorer to view the contents of the DVD and find appserver\setupIPPDs.exe.
  6. Double-click setupIPPDs.exe to start the installer.
  7. In the installer, do these steps:
    1. Select the appropriate language and click OK. You see a welcome window for the installation program.
    2. Review the information presented in each window and click Next until you reach the Choose installation folder window. Choose a directory to install the application server in and click Next.
        Note:
      • You cannot choose a directory with international characters (such as á, É, î, ñ, ô, ß) or double-byte characters anywhere in the directory path.
    3. Enter the drive letter that you used to mount the /aiw filesystem from the primary server.
      For example, to connect to the J drive type J:
    4. Click Next.
    5. In the Preinstallation summary window, review the information and click Install.
    6. Restart the computer to complete the installation.
  8. When the system restarts, log in using the user ID that you want to run RICOH ProcessDirector under.
  9. Optional: Make sure the connection between the application server and RICOH ProcessDirector is included in the local intranet zone. This step is important so that you can gather troubleshooting information in the future.
    1. Log in to the application server as the user that the service runs under.
    2. Select Start ⇒ Internet Options ⇒ Security ⇒ Local Intranet
    3. Click Sites.
    4. Under Add this website to the zone type the drive letter that you used to map the connection between the application server and the RICOH ProcessDirector primary server. Include a colon after the drive letter. For example, this application server has drive R: mapped to the primary server, type: R:
    5. Click Add.
    6. Click Close.
    7. Click OK in the Internet properties dialog.
  10. Start the application server. Use the Start application server link in the RICOH ProcessDirector start menu folder.
  11. To make sure that the application server is connected to the primary server, log in to the RICOH ProcessDirector user interface and click Administration ⇒ Objects ⇒ Servers to verify that the Connection status column contains Connected.
  12. If the application server is not connected to the primary server, see the Application server does not connect troubleshooting topic in the RICOH ProcessDirector information center. Click Help from the top task bar of the RICOH ProcessDirector user interface to see the information center.

Related information:

Application server does not connect
Defining application and remote secondary servers
External steps
Parent topic: Setting up application and secondary servers