Installing

When you order RICOH ProcessDirector and request media, you receive one or more installation discs.

If you do not request media or if you want to install before the physical media arrives, you can download ISO images from the Ricoh Production Print website: https://dl.ricohsoftware.com/. To download the software, follow the instructions in Downloading installation files.

The discs or the ISO files include:

  • One that holds the base product. This DVD or ISO file includes installers for trial versions of the features that can be installed using Feature Manager.

  • DVDs and CDs that hold supplied fonts. See Supplied fonts

    .
  • If you purchased a Secondary Server feature, a CD or ISO file that holds the secondary server installer.
  • If you purchased any of the Ricoh Transforms, DVDs or ISO files that hold the installers for each transform.

The RICOH ProcessDirector Secondary Server feature and application servers are the only components that are installed on different computers.

    Important:
  1. RICOH ProcessDirector is installed in trial mode. After you install, you can download and install license keys for the features that you have purchased. See Downloading and installing license keys for more information.
  2. The installation instructions for installing RICOH ProcessDirector on an active computer with a backup computer in a manual failover configuration are different than for installing on a primary computer alone. See Installing a manual failover environment.
  3. If the computer where you plan to install the base product already has a RICOH ProcessDirector Secondary Server feature installed, you must uninstall the Secondary Server feature before you install the base product. See Uninstalling Secondary Server features for details.
  4. To migrate your objects from a primary server running on one operating system to a primary server running on a different operating system, follow the instructions in Running the Migration Assistant after installing RICOH ProcessDirector.
  5. RICOH ProcessDirector is not guaranteed to work with third party products installed on the server, such as antivirus programs and network sniffers. Such programs may affect ports or files which are needed for RICOH ProcessDirector to function normally.

In this section:

  1. Task checklist
  2. Preparing the primary computer for installation
    When you are ready to install RICOH ProcessDirector, use this procedure to make final configuration updates and verify that the system configured correctly.
  3. Downloading installation files
    If you do not have installation discs, use this procedure to download ISO images of them.
  4. Mounting an ISO file
    You can use a virtual drive to mount an ISO file to install RICOH ProcessDirector.
  5. Installing from a remote directory
    You can use a remote directory to install RICOH ProcessDirector or a Secondary Server feature without using a DVD. You can use a DVD drive on a different computer to copy the installation programs into the remote directory on your network. The remote directory holds the installers so you can access them from the computers that you want to install RICOH ProcessDirector on. The remote directory can be located on the computer that you plan to install RICOH ProcessDirector on.
  6. Installing the base product
  7. Troubleshooting installation errors
    If you have trouble installing RICOH ProcessDirector, you can find information in the installation logs.
  8. Installing a manual failover environment
    A manual failover environment consists of two primary servers, one production server and one failover server, that can both access file systems installed on a shared file server. If the production server becomes unavailable, you can move processing to the failover server until the production server is available again.
  9. Troubleshooting manual failover environment installation errors
Parent topic: Planning and Installing RICOH ProcessDirector